Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Michael Aguirre
Excellent customer service. High quality broadband, and best value for money internet.
Afrihost is dedicated to providing the best customer experience, from its amazing application, easy invoicing and billing, support on WhatsApp, via tickets and emails, and its presence on many well known technology websites. Be assured that any issues you may encounter (which isn't many) will be resolved swiftly and efficiently.
Corli Coetzee
I've been an Afrihost client for about 8yrs now. Always had really great service from them. Love the way I can personalize my products to suit our families needs as we require.
Petrus Müller
Twice Afrihost in conjunction with the fibre line provider have quickly responded and resolved issues with the physical line. The last resolution was done on the same day the issue was reported.
H DuPrez
Just applied for lte and service is not lagging, on hold or your call is important to us... The fastest service I experience. I'm getting connected to Afrihost.
SONJA JANSEN
We very seldom have any trouble at all with our internet feed, but when we do, Afihost's extremely efficient, easy to reach service centre offers the solution at the blink of an eye. I found Afrihost's whatsapp service incredibly helpful. Anyone looking for a fast reliable internet service provider, I recommend Afrihost.
