Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
Jacolize Siecker
Very professional service & assistance via Whatsup! Friendly & patient IT staff members.
Problem was solved within minutes... Thank you!!
🌻🌻🌻
John-Henry Opperman
I have been a client of Afrihost since 2000 and I am amazed at how they have scaled up their service and offering. I host about 40 sites with them and also have a couple of managed cloud servers. Apart from their default voice message saying "We have had an influx of calls and can't take your call as soon as we'd like" that has been on for 3 years, there is NOTHING I don't like about Afrihost. (Support, Finance, Admin, Connectivity, Walk-in included)
Val Sham
I recommend Afrihost to be the best service provider by far. Been with them now for months and they have great benefits and promotions. I've just signed my husband up with them. Keep up with the excellent work Afrihost.
Yvonne Vermaak
Excellent service from Nomonde!! Fast, efficient, and straightforward. Clear instructions provided, prompt responses, and issue resolved quickly. Kudos to Afrihost for investing in top-notch training for their staff. Highly impressed! 👍 5/5 stars"
Quinto
The best of the best , if you have any problems the WhatsApp chat is available, they help you with any questions you ask, connectivity is great even when there are power outages, Afrihost will always make sure you stay connected ,I would recommend Afrihost to everyone
