Jaco van der Berg
I just want to say how happy I am with afrihost.
In 2019 when I moved house and I had to change to a different ISP due to cost of installation via vumatel etc. long story.
I was sad to let afrihost go.
Now being in a position of going back to afrihost they are not disappointing my decision.
Having issues with migration as previous ISP is not releasing the line.
Afrihost (which I am technically not a client of yet) is bending backwards to get my problems sorted.
Thank you afrihost for confirming my decision with such great service.
Happy customer indeed
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Malan den Heijer
Ordered Pure Fibre 20 on 3 Dec. Openserve called on the 4th to schedule install and installed today 7 Dec. Just activated the my Fibre on my old B315 LTE router and it works! (while I wait for the new router I ordered to arrive). Love the WhatsApp support line, very quick responses. Love the ClientZone website. That was quick and painless!
Sue Turner
Afrihost has been my service provider since fibre was installed in my area 2 years' ago. They are rarely down and are very quick to assist when I have had the odd connectivity issue. They have excellent after sales tech support. I've had no issues updated domain information or getting assistance with my website that they host. Highly recommend Afrihost.
Bridgette Willemse
Despite delays due to increased demand, the support agents were very helpful in getting me connected. They were highly recommended and didn't disappoint.
Still happy with the service!
Mike van der Wolk
Great Fibre internet service on Openserve overhead cables since 2019. Very easy WhatsApp line for queries.
Only 2 outages which were with Openserve. Resolved within a morning.
