Barry Eslick
Bad news about Afrihost no longer running Rain, so they cannot get any info when rain's network goes belly-up. And now to have to change to another provider which is too expensive. But the info from Afrihost was very helpful. I will just have to cripple on with Rain until I can afford to change.
Update: Jan S helped out and gave me useful information. Updating to 5 stars.
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
Timothy Mohlala
I have been working with Afrihost for over two years now and they are consistent in terms of quality, value for money, professionalism...you name it. Guys you have been there for us when we had no clue what we expected from a website, you provided us with all resources needed for building own website and designs to suit us. Much appropriated team Afrihost, keep it up!!
Quanita
Afrihost always provides excellent client service. They are helpful, kind, and patient, and always ready to assist whenever I need support.”
Taylor Tsimong
Afrihost provides quick and efficient service. Their WhatsApp support team is outstanding—professional, patient and always helpful. A great experience overall!
Nyiketa, you are an asset to Afrihost.
Thank you for your dedication; it is greatly appreciated!
Helga Sergel
I have been with Afrihost since 2018 and I couldn't be happier. Always have internet and very helpful and professional when I've phoned them, for whatever reason. Would definitely recommend them
