Enhle Sibisi
I was helped by an agent called Raymond. I was assisted within 10min. There was no internet connection but the agent managed to figure it out before I could even understand what was happening myself. Great support 🥹
Malan den Heijer
Ordered Pure Fibre 20 on 3 Dec. Openserve called on the 4th to schedule install and installed today 7 Dec. Just activated the my Fibre on my old B315 LTE router and it works! (while I wait for the new router I ordered to arrive). Love the WhatsApp support line, very quick responses. Love the ClientZone website. That was quick and painless!
Still very happy with their Service in June 2021!
Grant Heugh
Afrihost is very good if i have a problem they sort it out with in 5mins and I will recommend it to anyone else that wants to go with them i have no problem with Afrihost..
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Gerhard Esterhuizen
Painless, quick and helpful from the application start to installation and connection. Amazing to deal with people/company that knows what they're doing.
The-Casual -Everything (JackOfAllTrades)
Problems may occur occasionally but friendly, well trained support staff is always handy and capable of helping.
Where as other ISP's I previously contracted with I had to wait days on end to get any help, with Afrihost I get immediate support, that's a win in my books.
