Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
N Bekker
Exceptional service, delt with Clinton he handled my inquiry with professionalism friendly and without a doubt def had the human factor well done
Aletta Brown
Afrihost staff very professional. Always go the extramile. Hassle free support and quick action.No matter what the problem is. This is what service excellence is about. Real value for money at affordable price.Afrihost the best.
Leonard van der Merwe
Oh, Afrihost, you're truly the best,
With your services, I am truly impressed.
You're lightning-fast, like a shooting star,
My website soars, thanks to who you are.
The customer support, oh so fine,
Fast, friendly, and oh, so kind.
They answer my queries with great skill,
Fixing issues swiftly, with a smile, they thrill.
To all out there, I highly recommend,
Afrihost, my hosting dream, my true friend.
I've been with others, oh, what a plight,
But Afrihost shines, a beacon of light.
With you, my website's in safe hands,
No worries, no troubles, just smooth sands.
So, if you're seeking hosting done right,
Choose Afrihost, the guiding light.
Tarryn Barker
Afrihost is great platform for hosting our website and email addresses. If we run into any issues, their client services are really fast, friendly and efficient. Really happy with them
Mbongiseni Praiseworth Ngwazi
It was very good everyone was so eager to help from the security at the gate,the receptionist to the consultants and their technicians I felt like their only customer.
