Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Debbie Lynn
Thank you for amazing service - ALWAYS. Amazing staff and always super friendly and helpful. Thank you Happiness for the amazing service this morning.
Anru Kock
Maybe the best service provider in South Africa possibly the world. Any issues that I've faced have been resolved in a timely manner even as far as during early mornings (2am). They are always friendly and put you first. They offer total control over your account and subscription allowing you to upgrade and downgrade as your wallet allows. I recommend them to anyone that is in need of fast internet and service.
Charl van der Merwe
Afrihost is next level. Don't waste time shopping around or settling for less. The Support Staff are amazing. The Support processes are well thought out. The ClientZone is unparalleled with its feature rich UI with amazing user experience.
Tshabalala Ayanda
The best ISP by far even their customer service is exceptional. I'm so happy I changed to Afrihost and I don't regret my decision. I would strongly recommend Afrihost to anyone working from home, they will never miss a day from work because they are sooo competent. Keep up the good work.
Frikkie Janse Van Vuuren
Always great service, have not had any issues or complaints regarding the provider. Agents are always efficient and does what is required "that is worth saying something considering call centres today in over all".
