Natalie H
Possibly one of the best service providers. The Afrihost team is always knowledgeable and courteous and I am extremely impressed by the quality of service
GTech Assist
24 hours of mail domain issues was resolved within a few minutes by Maria on WhatsApp once they came online this morning. Thanks Maria, much appreciated.
Sibusiso N.
Afrihost may not be the "perfect" service provider (internet in SA still has a long way to go). None of them are, however they go out of their way to support you and address all your concerns. Their website is informative and easy to navigate for information. Their app is convenient and makes it easy to view my invoices or top up my internet. Their whatsapp chat service is available even during awkward hours and you chat to another human being, no nonsense bot or chatgpt ripoff. They really offer a good service overall. And their prices are deliciously reasonable. It's a win for me.
Mario Kolbe
Afrihost has really stepped up their game and I'm so impressed with everything they have to offer, from the products to the service. Well done, I'll give you ISP of the year if it was up to me.
noeleen mccallum
Three techs helped me on one item and what incredible example of great customer service, cooling down a very irritable me and resolving my issue (it was a Vumatel issue). Friendly, knowledgeable, polite, patient ~ all round brilliant, Thank You to Sipho, Dineo and Charles of Afrihost !
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
