Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Diane Lindemann
I had an issue with my email this morning and had the pleasure of chatting to Neo via WhatsApp. The service was kind, patient and easily understandable. Great job!
M.S Rasool
Afrihost is amazing. Speeds, no throttling, no issues. I even once was in the process of changing bank accounts and my debit order had not moved over yet, they didn't suspend services and gave me a further 19 days to pay the arrears. No other service provider does that. The support for customers are second to none. I had issues early on a Sunday morning, which was no fault of Afrihost but rather Openserve, but one Whatsapp message and an actual human being was on the opposite end of the chat and was able to update me on the Openserve issue, ETR and even apologized for the inconvenience caused which was no fault of Afrihost. Service like this is very hard to come by. Keep up the great service and work.
Amina Toefy
Afrihost is good, customer service is excellent, definitely recommend them, Afrihost. However, VUMATEL I WILL SCREAM OUT, SAYING: NEVER USE THEIR SERVICE, pathetic over and over.
Des Ingham-Brown
Afrihost is amazing, even on a Sunday morning I can get my issue resolved through their what's app system. All done in about 2 minutes. Blown away.
Michael Enos
I've been with Afrihost for many years and I have never been disappointed in their products or support. They go out of their way to help you. I can definitely recommend them.
