Home Zone Edu Centre
I love the Afrihost Whatsapp Chat platform! What an effective way to communicate personally and get advice, clarity and guidance quickly and professionally. 👏🏼
Henno Raaths
I have been with Afrihost for about 6-8 years (not sure), but during that time, I have never considered using another ISP. They are helpful and friendly. If the infrastructure causes problems, people always tend to blame the ISP when it’s not their fault. I like dealing with Afrihost they are the best ISP I ever dealt with.
Colin Inglis
After Eskom kindly load shed our power, I couldn't connect to the internet. Afrihost assisted me step by step through the reconnection process and sorted out the connection issues, and this was all done over Whatsapp with screen shots. Great service, kind assistance and over all a fantastic experience. I recommend that everyone should use afrihost as their service provider. Keep up the good work.
Lindi Brits
The smoothest fibre installation I have ever experienced. We signed up, a technician installed the fibre and our wifi was done! When we had internet trouble on a Sunday and the Whatsapp help chat was amazingly helpful and they fixed my internet. I am extremely satisfied and would recommend Afrihost for you wifi needs!
Franschesche Nel
We've had several services from Afrihost and I've never had any issues. Their after sale service is FANTASTIC! I will always try to take a service from them, because what they sell, is what you get!
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
