Tshepo Mpebe
Great, simple, efficient and affordable. Exactly what an SME business needs. I’d like to see them penetrate the informal market. The opportunity is there to be disruptive.
Carl Croats
Awesome awesome awesome. Knew what my issue was causing the delay in the activation of my Fibre service and also knew what was needed from my side to speed up the process. All this via WhatsApp and not on a call where I am put on hold until I get to consultant available.
Everything was resolved with my first interaction with Ayanda C whole was very friendly, efficient and knowledgeable.
Thanks so much for your brilliant service Ayanda C made my day. Kiddies and wife will be so happy we can finally have internet at home
Leatitia Abrahams
I’ve been an unhappy Telkom customer for a while now and after joining Afrihost they made Telkom’s customers service seem non-existent. I am very happy with Afrihost’s WhatsApp chat platform and the swift response to your queries. Also with their new Pure DSL say goodbye to landlines and the grip that Telkom had on the industry. Thank you Afrihost for this initiative and always evolving with new and exciting ideas to always put your customers first. You guys rock!!!!!!
Michael
Great service, the WhatsApp helpdesk has been available every time I needed it, the people helping me were always friendly and patient. Thank you for the top notch service.
Werner Botha
Had the pleasure of dealing with Reece on the WhatsApp chat. Very friendly, knowledgeable and helpful. Problem sorted in less than 10 minutes and he kept me up to date every step of the way. That's the reason I keep on recommending afrihost to family and friends.
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
