MSpace Dev
Afrihost offers an amazing internet providing service. They never throttle your speeds, and have 99.9% uptime for sure. They deliver an extra fee Mbps to your fibre line consistently as well. Used them in many if my locations without any hassles.
200Mbps is 210Mbps,
50Mbps is 52Mbps, etc.
Love their service!
Nicole Nel
Affordable and reliable products with fantastic after sales support. Just had a whatsapp with Suzan M and they were patient and efficient and able to resolve my technical issues to great satisfaction. Thank you Suzan, and thank you Afrihost.
Angela Krugel
I first used another company to assist with a domain and email. A week later and the email is still not working, they admitted the fault is on their side.
Afrihost assisted me in less than 10min. Fantastic service! I highly recommend Afrihost
Marion Meyer
Afrihost’s WA helpline always replies in seconds or minute or two and nearly always solves the problem. Our fibre connection speed is nearly always what it should be. We’ve been with them years. We also use their fibre package at our holiday flat.
Metal Bird
I have made use of Afrihost for mobile data for over ten years. I have been impressed with their efficiency and especially commend their professional and helpful customer service assistants.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
