For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Cassie Nell
I recently rejoined Afrihost after being with DSTV for a couple of years. I received a new router by courier and literally just connected the cable, nothing else. The whole experience from signing up to connection is painless. They really are exceptional!
Cecil Jooste
Afrihost has been excellent! Their customer service is always friendly, professional, and quick to respond. Even though they don’t own the infrastructure, they go the extra mile to escalate issues and keep you updated until it’s resolved. This is exactly how customer service should be at every company. Highly recommend them!
Tamara Swiegelaar
Excellent service from Afrihost! Their WhatsApp support was quick, professional, and incredibly helpful. The consultant , Tshepiso, was patient, answered all my questions clearly, and made the whole process easy and stress-free. It’s refreshing to deal with a company that values customer service. Highly recommended!
Janine Whittock
Afrihost is one of the few exceptional service providers in SA. I live in a very rural area with limited access to high speed comms. Afrihost's LTE sorted this problem. Delivery was speedy, troubleshooting is a joy as it can be done via WhatsApp. I would highly recommend Afrihost as preferred service provider.
Rahul Kuseeal
I would like to thank the support agent Veronica C for all her assistance yesterday. she went beyond the call of duty to ensure my fibre was reconnected after 6 days of downtime due to failure on vodacoms side.
I called in at 4:55pm, Veronica finishes work at 5pm. I live 1km away from my residence, she waited for me to get home to finalize the configuration. whilst waiting for me to get home she called her husband to advise him that she is going to be late to fetch her baby from creche and made arrangements for him to do it. I felt really bad for this. however as soon as i got home, the config was done and up and running within a minutes.
Veronica is definitely an asset to Afrihost and went beyond the call of duty to ensure excellent customer service.
Well done Veronica.
