N. Motloung
I have been with afrihost for more than 3-years now. Today I received the best service.
Today I interacted with Khanyisile M regarding an issue that has been longstanding. I have had
numerous interactions with other support personnel( yes I got assisted, they always offer good service) but today I got the service I didn’t even know I needed. The greatest in my humble opinion.
Khanyisile M displayed professionalism with good expert knowledge, skills and communication skills. The troubleshooting took time but was worth it, Khanyisile was there every step of the way. I even had to update the device software
and Khanyisile was still keeping the whatsapp chat session active, talk about relentless.
We got a whiff of that the issue could be and the matter was escalated to a senior then to another company. I was then provided with advice on the way forward along with the reference number (for the call logged with the other company).
Khanyisile M is a star! 😊☺️If only Khanyisile M could get a promotion! Or at least handle training of the support personnel! All companies need a Khanyisile M!
I am pleased with Afrihost, they have good coverage with exceptional areas(deep deep rural areas), hopefully they’ll expand.
Barbara van der Walt
Thulani N is hands down the best customer service rep you have!! His technical support was fantastic, if he didn’t have the answer he would find out and assist me within 2 min! Thanks Thulani!
Tertius Bester
Once again, the support is top shelf. Nkosana knew exactly how to direct me to do the first, the next and the last steps, and when things didn't work the way it was expected, knew exactly what it was that I should check. Very happy with the competent assist.
Salem
Great app, great low cost data, and when I signed up they had 1GB free per month which is rad as it carries over at least a month far as I recall. I initially got them for a data sim (dual SIM) but I liked them so much now I even use them for my mobile network as well! Little known gem, but big in the tech space! No more expensive charges per gig by the main networks punishing small bundle users and forcing you to buy bigger bundles just in case you go over, it's R30 per 1GB here and you can BUY per 1GB.. and their bigger bundles (buying above 3 gigs) are even cheaper if you do know! I've raved about the network but I also find the app UI great with being able to customise the dashboard shortcuts which is all I need.
Feature request: please allow more than one SIM card per email account though, I had errors trying to set this up, it got very complicated.
Craig Culverwell
Excellent service from your team. These products are all about service, you can have the best products but without this level of service you are just like everyone else.
I had a few small problems getting going but every member of staff that I had contact with went above and beyond to get a solution.
I was a customer of yours twice before but left due to you not having the product I needed at the time not due to service problems.
Maybe can you have some photos of your various teams and team members so we can put faces to the team member behind the voice or words on the Whatsapp or email.
Jessica Ann van Schalkwyk
(Translated by Google) When was the last time you received good helpful and friendly service here in South Africa??? Well, contact Afrihost and be ready to be pleasantly surprised! Great service...
(Original)
Wanneer laas het jy goeie hulpvaardige en vriendelike diens ontvang hier in Suid Afrika??? Wel , kontak Afrihost en wees gereed om aangenaam verras te word! Puik diens...
