Riette Smeda
Athini was extremely helpful and patient. He guided me through the process of configuring and connecting my internet with efficiency and care, making the experience quick and seamless.
Steve Neveling
It's all on the website of course, the help I needed, just not as familiar with jargon and such... chatted with Owen on Wgatsapp Chat, he lustened, paid attention and sorted my query. Did not feel for a moment that I was being dismissed with url's and figure it out. Glad I used the service, and met Owen.
amanda Nel
The service provided by Afrihost is certainly such a breath of fresh air! Alot of companies can take a page out of their book. From ordering a replacement router online to their whatsapp contact centre! Honestly don't think there are any ISPs that come close!
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Gerrit du Plessis
Been with Afrihost/Vumatel for 2 years and I must say I’ve never had an issue that wasn’t their fault. Usually in my area it’s damaged lines etc. My speeds are always consistent and such. Support is quick to answer and email correspondence is as equally fast sometimes I send an email and get a response back within minutes.
Delton Sylvester
Afrihost are simply awesome. They are so jacked I got fibre installed all on their web page. Didn't have to sign forms or wait. Service is always up and they have a client zone where you can report problems and enquire. Serious the best ISP I have ever dealt with.
