Thamsanqa
I just want to say how impressed I am with the service I received today. I was expecting to have to email hosting myself and wait forever for a response (especially since it’s a Sunday), but the agent stepped in and handled everything for me directly. They made the whole process so seamless and saved me so much time. Huge thanks for going above and beyond!
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
Kumon Parktown North
I use Afrihost for email domain hosting. It's affordable, easy to set up and use, and the customer service has always been outstanding. I appreciate the various options for customer support, particularly the WhatsApp channel.
Rudolph Van Heerden
Kenneth assisted me and I must say, what a pleasant experience. From the start to the end, he ensured that the process is seamless and hassle free
Maryke Keyser
This was my fist interaction with Afrihost and normally I am very sceptic on how services can be through electronic communication, but I was very impressed with how this was done. My contact person, Gershom was very helpful. He answered all my questions in a supper fast and effective way and on top of that was also very friendly. Thank you for making my first contact with you a pleasures to do business with. This is the beginning of a long relationship and I am glad we started off so good. Keep it up and well done.
