ZAAHID VALLY
Excellent experience ,I would rather pay a tiny fee rands more for this service
The whatsapp chat is user friendly and you get assisted quick and professionally
Frederick van Zyl
Since moving from Telkom to Afrihost, I have only had 2 issues, both were related to Openserv's infrastructure and as such not the fault of my ISP, Afrihost.
None-the-less, in both instances my queries were replied to quickly and satisfactory.
Great job guys, keep it up. It will take a hell of a lot for anyone to convince me to use another ISP.
I am an internet power user, playing online games, while streaming my gameplay live to various platforms. I am also a webdev/graphic designer who works remotely and since moving to Afrihost, I have never been dissatisfied.
Bruce Middleton
Asked my previous ISP provider to move my connection to a new location, giving them a month and a half notice of the move, after 10 days after the move and nothing happening apart from they will escalate the problem, I cancelled with them, and contacted Afrihost, everything was done quickly and efficiently, and best of all they kept me informed of the progress .
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
FireStone
Great company, l have only experienced world-class service. I taught English on-line for a season and never had and issues with speed etc for zoom calls to Taiwan, UK and Hong Kong. Their back office is ultra user-friendly and priced right. Highly recommend 🥇
Tumelo Mokgethi
The experience was amazing and the customer experience is great. Would recommend Afrihost to anyone who wants to be valued 😁. Faith thank you
