Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Ebrahiem Sirkoth
Awesome service as always, sad that I left you guys when the copper lines were stolen on my ADSL connection. I shouldve been with you guys from the inception of Fibre. Finally I've had enough with subpar customer service and im coming home. Afrihost is simply unrivaled
Jacques van Zyl
I have been a customer for over 8 years now, and never has a problem not been solved with 30mins. Basically, you get in touch, they do their magic and most of the time your problem is solved within minutes.
Industry leading customer service!
By the way, the connection speed is as fast as the service. Pure internet joy!
Duan Reynders
Afrihost is great. Very helpful the staff know their stuff. Anrich helped me resolve my problem. Very patient and knows his stuff. Love you Anrich you the best man!
Busi Mgbemena
Have never had any problems with Afrihost ever since joining them. If I have any issues with my web hosting because of not being tech savvy, they are there to guide you. Very responsive and helpful. Before I took out fibre and my phone network with them I first researched from friends and colleagues how they feel about Afrihost. All of them vetted to their great service. Please keep up the good work, we/customers are so tired of being placed from pillar to post by these telecomms companies. You are such a relief to customers, in the market
Hope Faith
I needed help setting up my Outlook email. There was a bit of a hiccup, because I needed to follow steps regarding updating my password on the Clientzone and re-entering new logins on AfriHost in order to active my Outlook mail.
Nonetheless, Nicholas was an excellent help. I am overjoyed that I found someone who was patient and clear with me.
Excellent service 🌟🌟🌟🌟🌟
