Berna
I promised and update and here it is (albeit a few years late :-)). I've had a great experience with Afrihost. I think they provide value for your money and the speeds are good!
Recently signed up for Afrihost fibre to the home (pure fiber 10/10) through vumatel. Very easy setup and installation. I collected the router and set it up myself at home with help via WhatsApp. Friendly and helpful staff on the WhatsApp helpline. Need to test speed once all my devices are up and running. But so far so good! Long may it last. My only issue and the reason for the 3 star rating and not 5 stars is that I had to follow-up on every step from confirming they had the right info with vumatel to my router being ready for collection. These are simple things to keep a client updated about. I shouldn't have to call the helpline for this. I will update my review once I have tested the speed.
Lelanie Potgieter
I had an excellent experience with Ayanda from Afrihost’s WhatsApp support. From the moment the conversation started, she was professional, patient, and genuinely committed to helping me resolve my issue.
What stood out the most was her clear communication and efficiency. She explained everything in a way that was easy to understand, kept me updated throughout the process, and made sure I was completely satisfied before ending the chat. It’s rare to come across support that feels both fast and personal, but Ayanda managed to deliver both.
Her positive attitude and willingness to go the extra mile truly reflect the high standard of service Afrihost aims to provide. She turned what could have been a frustrating situation into a smooth and stress-free experience.
Thank you, Ayanda, for your outstanding support — it is greatly appreciated!
Natalie Esteves
Had the easiest and best experience on the Afrihost Watsapp function. Nomcqibelo was beyond helpful and efficient; I usually despise watsapp helplines but this was so easy. Couldn’t recommend enough. Solved my internet problem and connected in less than 20min.
Gary Smith
Ever since I switched to Afrihost fibre last year June I've only had 1 service interruption. The quality of the connection is fantastic, never throttle the speed and payment portal I've loaded up with credit card to earn ebucks. Just very happy, highly recommended
Thi mna
I've never had any connection issues with afrihost since joining their fibre network, but when I had a connection hiccup they where fast in responding and I ended up getting the issue resolved via WhatsApp. Linda M was very patient and understood everything I tried to explain. He/She guided me step by step through text and the issue was sorted in no time. I'm very impressed. Great client service! Well done.
Laurine Robb-Horning
I’ve been a client of Afrihost’s for years and have had only good and excellent service from them. They are fast, friendly, professional and their systems are easy to use. They are communicate and it feels like I’m dealing with people and not a company. I have not had such consistent quality experience from any other service provider. And from the last research I did, they have competitive prices. I highly recommend them.
