Josia Engelbrecht
So far so good. Ordered my fibre on Tuesday. All was up and running on Friday. Their service is a refreshing uplifting hope for customer service in South Africa. They make use of latest technologies and processes. Only criticism would be to have a status update on each step, to remind one what is next and what is to be done, but their response time on enquiring is fast and on the ball. Lets hope the service standard are maintained in my new relationship with Afrihost and Octotel. Bye bye Telkom it has been awful. Hello super fast internet.
Ian Dinan
I enjoy interacting with the Whatsapp service of Afrihost, the more I have used it the more I find I understand of what I am trying to achieve with hosting, security. Although sometimes it may take a while for the assistant to be available, once they are attending to your enquiry, they are fully on board and very attentive to assist. It's a good experience.
Andrew Lumambo
Always loved Afrihosts professionalism and quick response. Ive used them personally and for clients of mine for the past 4+ years, never had a complaint. Their customer service is of a specially high regard and you feel as if they really care about the end-user. Great stuff
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Nhlalala Mampa
First time I experience a WhatsApp assistance and it actually works. Not these automated set ups. Great work Reratilwe R, she was so detailed in what I needed to do
Molobe Constance Maleho
Afrihost is the best. Professional remote IT consultants, great value for money. The excellent service and patience from Ricky Sithole, made me feel like I had my own IT techician, just like in a big company set up.
