Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
Peter Doull
...there are reasons why I chose Afrihost as my service provider over 8 years ago... firstly their advertising was 'catchy'... they responded swiftly when I needed them to...they provided the connectivity they promised continually...I briefly discontinued my relationship with them due to moving from Durban to Johannesburg... and the reconnection with them was absolutely hassle free...as was my move from ADSL to Fibre...I then disconnected again when I moved suburbs and experienced the same dedication that they have provided me with since the start of our relationship all those years ago...their whatsapp help line and their 'call me back' response times are mind blowing to say the least and they have an awesome 'Client Zone'. So I would like to thank EVERYONE at Afrihost for the seamless experiences I have had.
This remains true to this day as I have just experienced…
Michael Kassa
I have been using Afrihost for over 10 years, and I have always been pleased with their service. Despite a lot of ISPs to choose from, I have not been able to find a reason to bother looking others.
