Shafeeqah Khan
My experience with Afrihost has been amazing, the agents are kind understand your issue and tries to help to the best of their ability. Unfortunately Openserve makes their jobs a bit harder... Amazing team @ Afrihost: Sfiso M, Siphamandla N, Siphiwe M.
I've dealt with these 3 agents and they clearly show that Afrihost is a top notch company.
@ Management well done on having these amazing agents, I'm sure the company is overrun with top staff.
Keep it up and THANK YOU all for an amazing service....Can someone put some flames under Openserve's behinds so my fibre can be up and running..... It's now 16days of waiting ugh
Thanks
Shafz
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Richard Moore
Recently upgraded my fibre service online. Was configured within less than an hour. Call logging on WhatsApp also a very good experience. Very happy with Afrihost.
Jaques Cilliers
I only heard good things about Afrihost and based on my recent interaction I am strongly considering switching over to Afrihost from my current ISP provider
Ntsikelelo Ndlela
Any issue you have with connections. Just send WhatsApp and it will be sorted just like that by well trained technicians. For me Mkhanyisi did a great job!!
Dirk Reinecke
I've been with Afrihost for almost 11 years and they have made it easy to do business with them, most of the functions you need can be done via the app or the website. Their recent Whatsapp support line also has made it easier to resolve any matters that arise.
