Michelle Lombard
Afrihost is easy to use, affordable, and getting assistance when needed is easily accessible. Their support team is also very professional, well-trained and offer clear instructions and answers to any request. Highly recommended!
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
Molobe Constance Maleho
Afrihost is the best. Professional remote IT consultants, great value for money. The excellent service and patience from Ricky Sithole, made me feel like I had my own IT techician, just like in a big company set up.
Dawn Clark
Leticia was an outstanding help with all my queries and solved them effectively and efficiently. Thank you !!! Well done AfriHost on an excellent helpful employee… she made my day!
Juanita Henning
Was helped by a gentleman Siphiwe and he was so patient with me in setting up my email and helping me with my domain settings, big thanks to afrihost continues support and excellent service this past 10 years keep it up
Spencer Fincham
Excellent fibre products available from Afrihost. They maintain a focus on clients and keeping customers happy. Excellent technical support and overall service. For this reason, I've upgraded my fibre package to top tier available, for a fair price, and I haven't looked back.
