For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Petrus Coetsee
Contact Afrihost regarding a new installation and all problems were sorted out in a effiecient manner. I can recommend their Whatsapp system.
Renee Arendse
Again another awesome customer service experience. One thing whoever is training your agents... Well done...It also depends on the agents if they want to give their best and Dumisani... Great sevice rendered!!! Thank you
The Stereo Kid
Love afrihost, they are so speedy with providing assistance and I hope to recive my sim card soon- then I will be entirely satisfied with their service and support!
Jade Ellisa Jack
So far I'm having a great experience! The entire process of getting set up is so simple. The WhatsApp customer service is prompt and efficient. I also really like the Clientzone which makes managing your account and tracking your usage much easier.
eldene eyssell
Afrihost is great. I now have their fibre and a data sim for my phone. Their service at the Rivonia walk-in centre was welcomin=g, efficient and knowledgeable. Gregory P was beyond patient about answering my questions. Other service staff have kept me updated on the fibre process with calls and emails. Everything has worked seamlessly. And you can talk to a real person if you have a problem. Should have done this years ago.