Dudu Nkosi
I just had a wonderful and a professional service from one of your employees Palesa. Very experienced, passionate and professional. Well done Afrihost you helped me to sign up with your Company when the other ISP wouldn't cancel my orders with them. Keep making life easier 😉 Happy Client
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
shane smith
I had an excellent experience chatting with Nonjabulo. From the very beginning, Nonjabulo demonstrated a clear understanding of my needs and provided precise and helpful responses. The communication was smooth, efficient, and empathetic, making the entire process enjoyable. Nonjabulo's expertise and attentiveness made me feel valued and supported throughout our interaction. Thank you for the outstanding service!
Kerry Morkel
Afrihost is the best. I woke up with no wifi and used their whatsapp line for assistance. My issue was sorted in less than 10 minutes. Prompt reply, super friendly and 100% efficient. Thanks Sandy and the Afrihost Team.
♥♥♥
Desmond Pienaar
I had a very positive experience. The service was professional, efficient, and friendly from start to finish. Everything was handled smoothly, and the team was helpful and responsive throughout the process.
I would definitely recommend their services and look forward to using them again.
Indigo ZA
I have used a few ISPs, even worked for one. In the many years I have been with them (broken service, but came right back after poor experiences with others) I have hardly ever had to make use of their Customer Services, their app does everything you need and I have hardly had downtime despite Vumatel. But if you HAVE to use whatsapp for Customer Service, Afrihost outshines their competitors with their prompt, efficient and friendly service. Defs recommend.
