Gédry Swanepoel
One of a small handful of IPv6 providers and it works. No issues or begging for details. I'm not a big fan of using bots, but I get to a real agent that has never failed to be polite or understanding.
Thank you
Norman Munsamy
The after service is simply phenomenal. Interactive on whatspp is amazing. Simple yet efficient consultants who are very very competent. Well done Gershom.
Neil Horne
In the past, with Afrihost the phone experience was quite good. Agents listened, and came back with relevant - and generally accurate - feedback. On the other hand, my experience with WhatsApp is somewhat mixed. I have had good sessions there. But on one occasion an agent said he'd get back to me. He didn't, then he closed the chat. With the chat closed I can't hold him to account. I then thought I'd try again, so I started a new chat with a new agent. I gave her a summary of my query so she could mentally prepare for the chat we'd have. Instead she copied and pasted two paragraphs of sales material and closed the chat. I still don't have the answer I require.
Also, the callback is a great idea, But not at 8:30AM.
I appreciate the pressure you're under with call volumes, and the overall quality of service that Afrihost has maintained over the years. This is not a whinge, but pointers that I sincerely hope may help.
Jaco Cronje
(Translated by Google) Excellent Service and Reliable Internet!
I have been using Afrihost for some time now and am extremely happy with their service. The internet speed and stability are excellent, and I have experienced few problems. When I need support, their customer service is professional and quick to help. Afrihost also offers good value for money. I definitely recommend them to anyone looking for a reliable internet provider!
(Original)
Uitstekende Diens en Betroubare Internet!
Ek gebruik Afrihost al geruime tyd en is uiters tevrede met hul diens. Die internetspoed en stabiliteit is uitstekend, en ek het nog min probleme ervaar. Wanneer ek ondersteuning nodig het, is hul kliëntediens professioneel en vinnig om te help. Afrihost bied ook goeie waarde vir geld. Ek beveel hulle beslis aan vir enige iemand wat 'n betroubare internetverskaffer soek!
Chante Geldenhuys
I really love Afrihost and how seamless they are with their support.
I use to be with them but my current apartment doesn't have them as an ISP. I contacted them to assist my mom and they assisted so quickly. Unfortunately the matter isn't sorted due to loadshedding but I know if the problem was on their side they would've sorted it out already.
Thank you Morris D for being so amazing!
Cathy Sansom
Easy app to see invoices, top up airtime/data, etc. Friendly and helpful staff ready on whatsapp to answer questions and assist with problems.
