Bianca Nyoung
Linda D – Absolute Star at Afrihost ⭐⭐⭐⭐⭐
I was frustrated after being kept on hold for a while and, shame, I gave Linda D a bit of attitude out of pure irritation. But wow — she didn’t take it personally. She stayed calm, patient, and helped me with everything I needed. Even when I asked her to transfer the chat, she stuck with me and resolved my issue like a pro. That’s next-level service. Afrihost, you’ve got a real gem on your hands. Big respect!
Don Wylde
Fiber to our complex has gone down since Tuesday, fault is with Vumatel side, Afrihost have been fantastic following up for me, where others in complex haven’t even been able to get hold of there service providers
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Juan Lenders
Excellent customer service (for all on a public holiday) the WhatsApp agent that dealt with my issue was awesome. I have been in the recruitment industry for +- 20 years specializing within the BPO and Contact Centre arena and i must say my experience today had left me speechless! Specifically in the manner the agent handled the issue. Its very rare to see innovative solutions based methodology being applied especially from an agents perspective and I must say Reitumetse well done in executing the following: you listened, confirmed, proposed, executed, test and problem resolution process was to the T well done.
Juan Lenders
Executive Search Consultant and Talent Acquisition Specialist
Lindsay Venn
Quick service with a polite, knowledgeable technician. Have been with Afrihost for many years and have never had an issue; from my first foray into the world of broadband with a 1Mb ADSL line until today with both fibre and LTE connections
Angelique “Sporadic” Salgado
Much better after-sales support than Telkom, Vodacom, or Acorn Broadband. And so so easy to get help when you need it. I think others in the customer service industry could learn a few things from AfriHost
