Tasneem Brown
Afrihost has been an excellent provider. Their communication channels are effective and they are prompt and you interact with humans not robots. I would highly recommend Afrihost as a fibre provider.
Wade Hogan
Afrihost have been amazing in my area, I have been with them for many years now and I have been down maybe four days in total. When other people are complaining that they are down on Frogfoot I am up with no issues thanks to Afrihost, best ISP in the country, hands down.
Pumla Mhlana
I would like to express my gratitude for the assistance provided by the WhatsApp agent, Thandolwetu. Their support was exceptionally helpful and exceeded my expectations. My router issue was resolved in less than 30 minutes. I sincerely appreciate the assistance received.
Jacquie Marchand du Plessis
Afrihost is fantastic at solving any issues or answering questions. Awesome to be able to talk to a real person who listens and actually cares about helping me.
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Thabang Ndlovu
I moved from Rain to Afrihost and I don't regret it. Am getting the speeds am paying for and their Whatsapp help desk is user friendly and efficient.