Erika Bishop
Very efficient and helpful staff members. Great service and an excellent variety of products. Client zone is very easy to navigate and user friendly.
Asavela Nongcula
I have been struggling to find my verification code but Comfort to me through it, when I was done with that stage I was assisted by Themba K to confirm my order details and delivery very efficiently. I'm happy to be part of Afrihost.
Lizette Streicher
Had an issue with my internet connection, on a Sunday morning of all days, and the response from the Afrihost Whatsapp Support Service was immediate, professional and efficient. This was also the first time I had to log an issue after years of being an Afrihost client, and I was treated with respect and professionalism. Thank you for taking such good care of your customers and making us feel valued. Your service is excellent.
Jan-Louis Louw
I cannot complain, from DSL I had years ago, mobile internet to the hosting plans it is affordable, and service has always been consistant, I love Afrihost, I just wish our Area had Fibre and I would use them for that as well.
Esmirelda Nell
The team is very fast, friendly and patient with your queries. I am very pleased to be hosting with Afrihost and would recommend them for sure
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
