Gerrit van Zyl

After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list. Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time) I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base. I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client. That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold. After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved. But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there. Do not change this, it is such an important part of human interaction. And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!! Please do not change a thing!!!!

Anneline Joubert

Afrihost helped me very quickly to resolve my issue with Fibre and they resolved my issue within the hour where Vodacom couldn't assist me after I had signed a sales order with Vodacom and they terminated my service without my knowledge.

Lungile Phaladi

Afrihost is the best thing ever happened to me as I am above 50 years and always had an IT personal assistant. Now I don't need a personal assistant, I just call Afrihost and get guidance on how to do it myself. They are very patient 🙂

Michael Kassa

I have been using Afrihost for over 10 years, and I have always been pleased with their service. Despite a lot of ISPs to choose from, I have not been able to find a reason to bother looking others.

Puleng Mabel Ntsala

Excellent service my line was up and running in less than 24 hours after installation and router configuration was done. Network does not fall off🤌🏾🤌🏾

Dylan Lombard

Effective communication is all we need as support & Afrihost has achieved this through a great support structure & transparency with their Client Zone platform.