Mundalamo Tshedza

I had an excellent experience working with Prince M from the customer support team. He was very knowledgeable and helpful, and he went above and beyond to help me with my issue. He was friendly, professional, and always available to answer any questions I had. I would highly recommend him to anyone looking for excellent customer service.

Jacquie Marchand du Plessis

Afrihost is fantastic at solving any issues or answering questions. Awesome to be able to talk to a real person who listens and actually cares about helping me.

Tamara George

I always receive such amazing service from Afrihost....and each time it gets better and better! This time from Ethan C- you are amazing .. you rock! Thank you

Nadene Joy Clark

The most amazing experience that I have ever had. Their client zone makes managing one's account simple, quick, and easy. It's the most user friendly internet provider we have ever been with.

Lgn Bnd

I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use. Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer. From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options. With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping! Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently. Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client. I’m also quite certain that I can speak for a large majority of my ward/area when I say this. Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign. Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.

Shade Devereaux

Sometimes there are some issues, but not enough for me to make their service any less than a 5. And when there are problems it's out of anyone's hands, but Afrihost still works tirelessly to fix it ASAP. And every time I have needed support help they were able to help me in less than an hour. Truly fantastic.