Vuyo kabelo

Afrihost is the best service I ever met I'm truly happy and for your own benefit I'm purchasing their product now so even you looking at this post do the same Thanks a lot

Frikkie Janse Van Vuuren

Always great service, have not had any issues or complaints regarding the provider. Agents are always efficient and does what is required "that is worth saying something considering call centres today in over all".

Malan den Heijer

Ordered Pure Fibre 20 on 3 Dec. Openserve called on the 4th to schedule install and installed today 7 Dec. Just activated the my Fibre on my old B315 LTE router and it works! (while I wait for the new router I ordered to arrive). Love the WhatsApp support line, very quick responses. Love the ClientZone website. That was quick and painless! Still very happy with their Service in June 2021!

Lgn Bnd

I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use. Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer. From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options. With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping! Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently. Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client. I’m also quite certain that I can speak for a large majority of my ward/area when I say this. Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign. Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.

Anne Editor Denniston

Afrihost was easy to contact because they allowed me to ask them to call me back, either by calling or by chatting. I chatted on WhatsApp. My human contact was polite, and kept checking that i was still able to wait and telling me what he was doing. He could not help me immediately due to circumstances (other service providers' policies and time constraints) beyond his control but he went an extra mile to place an order with them for me and I know he explained the problem clearly to them because they have since contacted me. He also told me clearly how to get alternative help if necessary. I am very happy with the after-sales service I received.

The-Casual -Everything (JackOfAllTrades)

Problems may occur occasionally but friendly, well trained support staff is always handy and capable of helping. Where as other ISP's I previously contracted with I had to wait days on end to get any help, with Afrihost I get immediate support, that's a win in my books.