Gerrit van Zyl

After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list. Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time) I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base. I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client. That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold. After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved. But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there. Do not change this, it is such an important part of human interaction. And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!! Please do not change a thing!!!!

#BaldBruv

Kulie, Sakhile, Richard, Elvirna, Kate, Larry, Rhulani, Germaine and Thulanie to name but a few Afrihost support staff very friendly,helpful and professional 5 Star rating for them. Please note Elvirna has gone above and beyond the call of duty and I feel should be rewarded with a bonus for all her hard work.

David Hulley

Great service for many years. Would recommend Afrihost to anyone looking for a service provider for your network needs. Best service I receive when ever there's an issue on the net which is not often.

Brendan Barden

The whatsapp customer service is undefeated. They always do a stellar job in assisting and finding out further if you might need anything else outside of your initial problem. Especially Onalenna

Palesa Radebe

Thabo and Nombulelo assisted me with 2 different queries however they were very helpful, quick and efficient and got my problems resolved instantly.

Jon Pienaar

Afrihost has to be one of the most customer-focused companies in SA. Always a pleasure to deal with -- even when the internet gremlins are playing up.