Costa Wesele

By far the most wholesale & responsive customer service experience I have ever had. More efficient than Ambulance & fire services combined. I'm super impressed. Keep it up!

Mohammed Yusuf Ebrahim

I haven't received better customer service from any company like I've received from Afrihost. We have recently signed up with them for a fibre line and the efficiency from the time we completed the online application was just outstanding. Really such a pleasure to deal with Afrihost.

Susan Fourie

Afrihost is always ready to assist via WA which is a lovely feature. They offer package with a fair of flexibility in today's ever changing world.

Gerrit van Zyl

After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list. Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time) I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base. I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client. That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold. After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved. But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there. Do not change this, it is such an important part of human interaction. And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!! Please do not change a thing!!!!

Zainab Adams

Afrihost is the best service provider considering how people are complaining about internet service. I would highly recommend them. Your staff is always friendly on call or whatsapp. I'm really impressed. I'm so glad I chose you as my service provider!!! Stay healthy.

Peter van der Schyff

Really good and knowledgeable support at one’s finger tips on Whatsapp helps when you are practically IT illiterate as I am. Great service, Afrihost!