Heinz Benninghoff

This review is based not on overall performance of fibre internet but how well one of the support team members assisted me on WhatsApp which is why I give such a high rating. Cunsumer experience always comes first, well done for giving her a job in support. She’s a keeper!

Christina Sithole

I Love how quick and fast they are with their reactivations or reconnections, as long as your router hasn't been damaged or there's no LOS light flashing red as soon as you make your payment they get you reconnected immediately. Their WhatsApp customer service is very nice they respond to you fast and they transfer you to an agent within 3 minutes.

Lgn Bnd

I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use. Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer. From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options. With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping! Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently. Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client. I’m also quite certain that I can speak for a large majority of my ward/area when I say this. Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign. Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.

Nicole Nel

Affordable and reliable products with fantastic after sales support. Just had a whatsapp with Suzan M and they were patient and efficient and able to resolve my technical issues to great satisfaction. Thank you Suzan, and thank you Afrihost.

Mandy van Rooyen

Lindelwa from Afrihost really gave me faith in humanity again, the service I received was outstanding, with patience and kindness!! Lindelwa, I hope you are recognised and awarded for EXCELLENT SERVICE!! YOU ARE DEFINITELY WORTH A MILLION.

Andrew Hills

In these days of bot-chatting where you get all the wrong answers to a question, it remains refreshing to be able to always speak with a real person at Afrihost. I sadly have to cancel my subscription because I am moving to an estate where connectivity is part of the service offering by the estate. I can only hope that I will receive the same level of excellent service.