AFRIHOST IS OPERATIONAL DURING THE LOCKDOWN AND WE'LL DO OUR BEST TO DELIVER YOUR ORDER AS QUICKLY AS POSSIBLE.

We'll deliver your order via courier and you can still get help via our online Help Centre, WhatsApp, email and phone. The Walk-in Centre at Afrihost HQ is open for collections only.

  • Privacy Policy
Support Details

Help via WhatsApp (beta)

Get your questions answered by our friendly support team directly on WhatsApp on your mobile or desktop.

WhatsApp Help (Beta)

Help via Website

We have a great support website with guides and troubleshooting, as well as a friendly online chat team.

Afrihost Answers

Help via Email

We provide clients with ticket based support, simply log a ticket and we'll resolve your issue as soon as possible.

Submit a Ticket

Help via Phone

Want to talk to someone over the Phone? No Problem! Please give us a call on 0800 011 000 and we will gladly assist you.

Mon-Fri 08:00-17:00

This document is to explain how we handle data and information collected from you whilst visiting our web site.

Privacy Policy for Subscribers:

The following policy applies to subscribers of our services:
To register for our services you will have to provide us with personally identifiable information to enable us to provide you with our services.The information you provide will be entered into our database.

If you register as a subscriber, we do not make your personally identifiable information available to anyone unless required by law to do so.

Information Collected from E-mail:

When you send us personally identifying information in an e-mail, we use the information you provide only to help us gather the information you might request. In an effort to respond to your request, information you submit may be viewed by various people within Afrihost. Once received, the information to your email is protected in accordance with law, (e.g. the Privacy Act and the Freedom of Information Act).

Privacy Policy for All Visitors

This is information Collected and Stored Automatically:
When you visit our web site to read web/html pages or download information, we automatically collect and store the following non-identifying information:

  • The Internet protocol (IP) address from which you access our web site. An IP address is a unique number that is automatically assigned to the computer you are using whenever you are surfing the web.
  • The type of browser, such as Internet Explorer or Mozilla, and operating system, such as Windows Vista or MacOs, used to access our site.
  • The date and time our site is accessed, for the purpose of traffic and statistical monitoring.
  • The pages visited, for the purpose of improving the usefulness of our web site by providing helpful links and removing pages that are not read.
  • This information does not identify you personally. We maintain the above information in system logs. We use this information to make our site more useful to visitors by learning the number of visitors to our site, the number of pages served, and the level of demand for specific pages. We do not track or record information about identifiable individuals and their visits.

Security, Intrusion, and Detection:

For site security purposes and to ensure that this service remains available to all users, our computer system employs software programs and hardware devices to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Data Protection Declaration:

Adclick Africa collects cookies through tag firing. The data does not include any PII data that could be associated with a particular individual. Data is stored in request logs, all of which is secured until the conversion window period expires. Adclick Africa does not retain, or share any information about visitors to client’s pages, including page URLs visited.

Cookie Policy:

We make the use of cookies on our website to automatically collect information and data through the standard operation of the Internet servers. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information collected can in no way be used to directly identify you. We make use of various types of cookies such as: Necessary cookies, Performance Cookies, Functional Cookies, Targeting cookies and Social Media cookies. Each of these cookies are used for aiding the functionality of our website, aid marketing efforts, maintenance and optimisation and social media feature integration.

If you do not want information collected using cookies, there is a simple procedure in most web browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited.

STAY HOME AND STAY SAFE. For more information and support on COVID-19 please visit www.sacoronavirus.co.za