Terms + conditions.

01. Definitions.
  1. "AirMobile" or "AirMobile Service" means the service described in clause 2 (Service description).
  2. "Air Mobile Legacy" means an older version of the mobile service as described in the Client Interface.
  3. "AirMobile App" means the smartphone, feature phone or tablet application that is published by Afrihost to facilitate the use of AirMobile Services, and forms part of the Client Interface.
  4. "AirMobile SIM" means a SIM issued to the Client by Afrihost.
  5. "AirMobile Website" means the Internet website published at the URL www.airmobile.co.za (including sub-domains) or another URL that Afrihost notifies the Client of from time to time, and forms part of the Client Interface.
  6. "Airtime" means time allocated by a mobile network operator to a specific user or account so that cellular phone calls can be made and received.
  7. "Apparatus" means any mobile, transportable or portable cellular mobile terminal, handset, device, laptop, computer, modem or other apparatus which is approved by ICASA and which is capable of connection by radio interface to the network.
  8. "Client Interface" for the services described in this document includes reference to ClientZone, the AirMobile Website, and the AirMobile App.
  9. "Data" in the context of a mobile service means the transmission of broadband internet Data via the network, attributed to a specific user or account.
  10. "General Terms" means the General Terms and Conditions on Afrihost’s website, found here.
  11. "ICASA" means the Independent Communication Authority of South Africa.
  12. "Mobile Number Portability" or "MNP" means a service that allows a SIM card to change (or “Port”) telecom carrier networks while keeping the same unique calling number.
  13. "MTN" means Mobile Telephone Networks (Pty) Ltd.
  14. "MTN Mobile Terms" means the MTN Terms and Conditions available here or otherwise as published by MTN from time to time on its website.
  15. "Prepaid" means a service which is paid in advance and requires no further payment until the expiry of the term of the service.
  16. "Roaming" means the ability to make and receive voice calls, send and receive Data, and access other services when travelling outside of the geographical area of MTN’s network.
  17. "SIM" or "SIM card" means the Subscriber Identity Module allocated to a user to gain access to the network, and includes reference to an eSIM.
  18. "MSISDN" means a number uniquely identifying a subscription in a mobile network.
  19. "SMS" means Short Message Service, which is a text messaging service.
  20. "Top Up" means to purchase additional Airtime, Data, SMS or other service credits from the service provider.
  21. "Value Added Services (VAS)" means charged at the VAS call rate, are provided by MTN and/or Value Added Service Providers in order to make available to MTN customers a selection of value added services provided by means of the MTN network. Value Added Services are defined as non-core services, or in short, all services beyond standard voice calls, the content of which may not have anything to do with MTN’s mobile network and/or services.
02. Service description.
  1. Afrihost provides mobile Data, voice, SMS and USSD services to Clients on a mobile virtual network operator (MVNO) basis facilitated by MTN ("the AirMobile Service"), and these service terms describe the terms on which those services are provided to Clients.
  2. Detailed service descriptions can be found on the Client Interface, including such details as whether the service is capped or uncapped.
  3. These service terms are for the new AirMobile Service. For the old Air Mobile Legacy service terms, see here.
  4. Provision of services by Afrihost may also make Value Added Services (VAS) offered by MTN and third-party providers available to the Client, use of which is at the Client’s own risk and may affect the Airtime or Data balance purchased from Afrihost.
  5. In making use of the services the Client must comply with the MTN Mobile Terms, which are incorporated by reference into this agreement.
  6. Clients may not resell the services to third parties.
03. Identity verification requirements.
  1. The Client agrees to be bound by the provisions of RICA (The Regulation of Interception of Communication Act 70 of 2002, as amended). Further, the use of the services is subject to ID verification and / or proof of address, required by RICA (the Regulation of Interception of Communication Act of 2009), and will not be provided before such a process has been completed to Afrihost’s satisfaction. See the RICA Information page on how the RICA process works and what documents are acceptable.
  2. Should the Client cancel all current valid Data services, ID verification will be required to sign up for new services. ID verification will not be requested as long as verified Data services remain active.
  3. If a Client sells an activated SIM to any other person who is not a family member, or makes it available in any other way, then the Client must immediately notify Afrihost so that the RICA process can be carried out for that other person.
  4. RICA can be performed using one these methods:
    1. online via ClientZone or the AirMobile App;
    2. upon receipt of a SIM at Afrihost’s Walk-In Centre,
    3. by Afrihost’s delivery agent, or
    4. through an authorised RICA agent (for non-AirMobile SIMs).
04. Coverage and signal availability.
  1. Delivery of mobile bandwidth is dependent on signal availability and demand for Data services in any particular area. Whilst every effort will be made to give Clients an indication of possible service (via the coverage map), Afrihost does not warrant or guarantee service for any specific areas. Afrihost accepts no liability should the aforementioned map differ to actual Data service experience.
  2. If international roaming is offered by Afrihost, then Subscribers will be billed at international Roaming rates when Roaming for voice, Data and other services regardless of their SIM affiliation i.e. supplied by Afrihost or other service provider.
05. SIM cards.
  1. The Client is required to insert an appropriate SIM card into the Apparatus in order to make use of the service. This SIM must be obtained from Afrihost (there may be a charge for the SIM, which will be set out in the Client Interface), or the number must be ported as described in clause 6 (Number Porting).
  2. Alternatively, in the case of an eSIM enabled Apparatus, the Client may activate an eSIM profile as described in the Client Interface.
  3. Clients must ensure that SIMs are used in suitable Apparatus, and are only used as intended by the manufacturer of the SIM and Apparatus. Afrihost will not be liable for any claims made as a result of misuse or abuse of SIM cards resulting in loss of access to service or loss of Airtime or Data. This will also apply to the Airtime voucher (where applicable), or any MTN Airtime associated with the SIM card or cell phone number.
  4. Clients must not use SIMs for machine-to-machine communication, which is communication that does not involve human intervention, such as vehicle tracking devices, smart security systems, Internet of Things implementations and the like.
  5. Risk in SIMs passes to Clients on delivery of the SIM to Clients, who are solely responsible for the care and safekeeping of SIM cards issued to them.
  6. In the case of lost, stolen or destroyed SIM cards, it is the Client’s responsibility to do the following:
    1. 5.6.1. Notify Afrihost of the loss of the SIM immediately.
    2. 5.6.2. Notify the South African Police Services of the loss within 24 hours.
  7. Failure to notify the correct authorities of the loss of a SIM may result in criminal charges against the Client.
  8. A Client using an AirMobile SIM card agrees that it will not use (or allow another to use) the MTN network services, including the SIM card, for any improper or unlawful purpose, in a manner which may cause injury or damage to persons or property or which may impair or interrupt the MTN network.
  9. Clients may only use an Apparatus approved by ICASA on the MTN network (please see http://www.icasa.org for more details). Clients further agree that they will not (or allow another to) alter, modify or tamper with the software contained in, or relating to, any SIM card. MTN reserves the right to block any SIM or Apparatus from operating on the MTN network.
  10. AirMobile SIM cards carry a warranty of 6 (six) months, but if the SIM card has been destroyed due to the PUK number being entered incorrectly more than 9 (nine) times, user negligence, or any other reason, Afrihost will not be under any obligation to replace the SIM card free of charge.
  11. International Roaming will be deactivated by default on all AirMobile SIMs.
06. Number porting.
  1. To use the AirMobile Service, the Client must port its number to AirMobile (not to MTN) using a SIM or eSIM that Afrihost provides. This also applies to Clients who are currently on the MTN network.
  2. Afrihost will undertake the porting process on behalf of the Client and will collect the necessary information from the Client for the port to occur.
  3. No matter which AirMobile Service is to be provided, if number porting is delayed or fails for any reason, including due to incomplete information supplied, consent to process personal information not granted, or required actions not completed by the Client, MTN or the other network operator, then Afrihost will not be liable for any loss that the Client may suffer as a result. Responsibility will lie solely with the Client to complete the porting process.
07. Access Point Name (APN).
  1. Afrihost will notify Clients of the appropriate APN to use.
  2. Clients may be restricted to using certain APN settings on AirMobile SIM cards.
  3. IF THE CLIENT DOES NOT ENTER THE CORRECT APN IT MAY BE UNABLE TO ACCESS THE SERVICE, AND AFRIHOST WILL NOT BE RESPONSIBLE FOR ANY AIRTIME LOST BY THE CLIENT AS A RESULT.
08. Allocation and validity of Airtime and Data.
  1. Clients will purchase Data and Airtime via the Client Interface, which will be allocated to their account.
  2. Data is valid until the end of the calendar month after the month in which it was allocated. For example, Data allocated on the 15th of January will be valid until midnight on the last day of February.
  3. Airtime is valid until the end of the year after the year in which it was allocated. For example, Airtime allocated on the 15th of June will expire at midnight on the 31st of December the following year.
09. Notifications of Depletion.
  1. Afrihost offers a notification facility for depletion of both Airtime and Data for all capped Data services. This facility is available via the Client Interface.
  2. Clients will be opted-in to notifications by default, in line with relevant legislation.
  3. Clients may opt-out or customise notifications via the Client Interface, and thereafter there will be no obligation or liability on the part of Afrihost should a Client not receive such information due to the settings they have chosen.
  4. Afrihost will make every effort to deliver notifications as quickly and accurately as possible. However, Afrihost cannot be held liable for delivery delays or failures that may occur due to external forces outside of their control, such as mobile networks or email providers. Where Afrihost has made a reasonable effort to effect delivery, it will be deemed to have fulfilled its obligation.
  5. The onus is on Clients to check their notification settings and amend as required in the Client Interface.
10. Transfer of Data.
  1. Data and Airtime can be transferred, but only between Afrihost Clients. Afrihost will be under no obligation to transfer Data or Airtime to external users. Transfer is made using the Client Interface.
  2. Transfer of Data or Airtime is only available between identical service types. Afrihost will not be obliged to effect transfer where the properties of the target transfer service are not compatible with the requested destination service.
  3. Transfer of Data and Airtime is only possible between active accounts. Should either account be suspended, terminated or in any other ineligible state, then transfer is not possible. Accounts which are active, but not in good standing, may be determined to be ineligible for transfer at Afrihost’s sole discretion.
  4. Data and Airtime can only be transferred once, from the initial user to the initial recipient. Thereafter, Data or Airtime is no longer eligible for transfer.
  5. Transfers cannot be reversed once made.
  6. Transfers of free Data or Airtime will not be allowed.
  7. Afrihost will make transfers in increments determined by Afrihost. The incremental amount will both serve as a minimum transfer amount, and then as incremental amounts in which Data may be transferred.
  8. Transferred Data and Airtime will expire according to their original allocation.
11. Topping up of Airtime and Data.
  1. If the Client exhausts the purchased Airtime or Data or reaches the fixed cap, the Client will be hard-capped. This means that no further access will be provided until further Data or Airtime is allocated.
  2. Clients can manually Top Up via the Client Interface. There is no limit to the aggregate of manual Top Ups that a Client may perform during a calendar month.
  3. Automatic Top Ups will be DISABLED by default for both Data and Airtime, and will operate as follows if enabled:
    1. If the Client’s Data or Airtime balance (as the case may be) falls below a minimum threshold (set by Afrihost) the account will automatically be topped up by a certain increment.
    2. The Client can nominate the Top Up increment, as well as the maximum aggregate value of Top Ups in a particular month using the Client Interface.
    3. Top Ups for Data will expire at the end of the following calendar month from the date of allocation.
  4. The minimum threshold may also be used for threshold usage notifications to be sent by Afrihost to the Client.
  5. Clients can enable or disable automatic Top Up for date or Airtime via the Client Interface.
  6. A Top Up may be subject to different terms and conditions and any pricing or promotions applicable to the monthly purchased package may not necessarily apply to the Top Up.
12. Promotions and referral programme.
  1. Clients may only use a referral programme to refer other possible Clients. Clients that try to refer themselves via other accounts, whether setup using spoofing methods or simply as duplicate referrals will not receive any discounts.
  2. Should a referred Client decide to cancel its services within three months after signup, Afrihost reserves the right to reverse both the referrer and the referee’s credits.
  3. Afrihost may allocate free Data to Clients from time to time for testing or as part of a promotion.
  4. 10GB data + R100 airtime sign up promotion.
    1. Sign up with AirMobile and get 10GB free mobile data, plus R100 free airtime.
    2. Clients must upload all required RICA documents.
    3. Only 6 promotional signups per legal entity (business or individual).
    4. Promotional allocations are not transferrable.
    5. Afrihost reserves the right to change the promotion at any time. While stocks last.
  5. Free Air2Air calls promotion.
    1. This promotion only applies to AirMobile MVNO clients. Air Mobile (Pre Feb 2024) clients are excluded.
    2. Any calls made between 06 February - 30 April 2024 from an AirMobile MVNO number to another AirMobile MVNO number, will be free of charge.
    3. Afrihost reserves the right to change the promotion at any time. While stocks last.
13. Client information processing.
  1. By making use of an AirMobile SIM Card, Clients consent to the MTN Data collection, use and sharing practices described in the MTN Privacy Policy, which can be viewed here.
  2. The Client consents to AirMobile allocating the client’s monthly allocation and setting up threshold usage notifications as well as accessing certain of the Client’s personal information which is held by MTN, including:
    1. call history; and
    2. account balances.
  3. When Clients deactivate the AirMobile Service offering via the AirMobile or MTN call centre, of if this agreement terminates for any reason, the above consent will be automatically removed and AirMobile will no longer access the personal information as described above.
14. Suspension/disconnection.
  1. In addition to the grounds for suspension or termination of service set out in the General Terms, MTN may itself suspend or cancel any cell phone number on the MTN network in the case of violation of MTN Mobile Terms or Acceptable Usage Policy as set out in those documents.
  2. Note in particular that the services may be suspended or terminated for the following reasons:
    1. Technical failure (suspension only);
    2. Maintenance or remedial work (suspension only);
    3. The mobile number being inactive for 90 (ninety) consecutive days;
    4. Incomplete RICA or failure to produce documents upon reasonable request;
    5. Upon request by Afrihost, Client cannot reasonably justify the possession of an Apparatus that has been identified or reported as stolen;
    6. The Client uses a non-compliant Apparatus (as specified by ICASA);
    7. MTN suspends its service to Afrihost for any reason;
    8. The Client breaches the acceptable use duties described in clause 15;
    9. The Client ports its number away from MTN (termination); or
    10. Instruction from ICASA or other statutory or governing body;
  3. IN THE CASE OF SUSPENSION, CLIENTS WILL BE LIABLE FOR ANY REASONABLE ADMIN OR RECONNECTION FEES CHARGED BY MTN OR BY AFRIHOST (AS PER CLAUSE 11 OF AFRIHOST’S GENERAL TERMS), AND MAY NOT BE ABLE TO ACCESS SERVICES UNTIL SUCH FEES ARE SETTLED IN FULL WITH BOTH PARTIES.
15. Acceptable Use
  1. The Client must adhere to Afrihost’s Acceptable Use Policy, accessible here when making use of the Airmobile Service.
  2. Moreover, in using the Airmobile Service the Client must NOT do so in a way that:
    1. could reasonably be considered to be fraudulent in relation to the service being provided;
    2. shows an absence of good faith in the usage of the service; or
    3. shows an absence of lawful, acceptable and reasonable commercial practice relating to usage of the service.
  3. Examples of the irregular activities described in clause 15.2 include interconnect bypass activities, artificial inflation of traffic and grey routing.
16. Limitation of liability.
  1. IN ADDITION TO THE LIMITATIONS ON LIABILITY AND INDEMNITIES SET OUT IN THE GENERAL TERMS, AFRIHOST WILL NOT BE LIABLE FOR, AND THE CLIENT AGREES TO INDEMNIFY AND HOLD AFRIHOST HARMLESS AGAINST LOSS CAUSED BY OR RELATED TO:
    1. SERVICE INTERRUPTION OR FAILURE FOR ANY REASON WHATSOEVER (INCLUDING INTERRUPTION TO CALLS, SMS OR DATA USAGE);
    2. MODIFICATION, SUSPENSIONS OR DISCONTINUATION OF SERVICES, VALUE ADDED SERVICES OR PRODUCT FEATURES BY MTN;
    3. DELAY OR FAILURE IN MOBILE NUMBER PORTING;
    4. FAILURE TO REPORT A LOST, STOLEN OR DAMAGED SIM CARD AS REQUIRED;
    5. INCORRECT OR OUT OF DATE INFORMATION PROVIDED BY THE CLIENT TO AFRIHOST OR MTN; OR
    6. ERROR, DELAY, FAILURE OR NON-AVAILABILITY OF THE SERVICE AND ANY LOSS OR DAMAGE WHICH MAY RESULT FROM USE OR POSSESSION OF AN AIRMOBILE SIM, OR USE OF THE MTN NETWORK.