Support Details
Afrihost T&Cs

Terms & Conditions

Afrihost Plus+

IMPORTANT NOTICE

Your attention is drawn in particular to clauses rendered in capitals in these terms.

  1. Afrihost Plus+ is an add-on product that incorporates existing DSL and Mobile Connectivity products. Where DSL, Mobile or General Terms conflict with these Terms, it will be assumed to refer to products and services where Afrihost Plus+ is not active, and the terms contained in this section will apply only where Afrihost Plus has been activated by the client and remains active and paid in full.
  2. The Free Trial period (30 Days) is only applicable to the first signup on each individual ClientZone profile. Any subsequent signups will be billed pro-rata upon signup, as per Payment Terms (General Terms). By signing up for Afrihost Plus+ services, the client expressly binds themselves to the payment terms of Afrihost for future billing, even thought the 30 day trial period is not billed.
  3. SIMFY AFRICA MUSIC SERVICES MUST BE ACTIVATED IN CLIENTZONE AND WILL NOT BE ACTIVATED BY DEFAULT. SHOULD THE FEATURE NOT BE ACTIVATED, THIS WILL IN NO WAY AFFECT BILLING OR ENTITLE THE CLIENT TO A REDUCED FEE OR CREDIT IN RESPECT OF SERVICE NOT UTILISED. BY ACTIVATING THE SIMFY SERVICE, THE CLIENT EXPRESSLY BIND THEMSELVES TO SIMFY AFRICA'S TERMS OF SERVICE, WHICH CAN BE VIEWED HERE (http://www.simfyafrica.com/za/Terms).

  4. Accounts linked to Afrihost Plus+ benefits may be changed in ClientZone, but will only take effect at the start of the following month.
  5. IN ORDER TO PROVIDE AFRIHOST PLUS+ SERVICES, AFRIHOST RESERVES THE RIGHT TO SHARE PERSONAL INFORMATION WITH UPSTREAM PROVIDERS REQUIRED TO PROVIDE THE SERVICE. SUCH SHARING OF INFORMATION WILL BE IN LINE WITH THE PROTECTION OF PERSONAL INFORMATION ACT AND AFRIHOST’S CLIENT INFORMATION AND PRIVACY POLICY. CLIENTS SIGNING UP FOR SIMFY WILL ALSO BE REQUIRED TO PROVIDE PERSONAL INFORMATION DIRECTLY TO SIMFY, WHICH WILL FALL UNDER THE PROVISIONS OF THEIR PRIVACY POLICY, WHICH CAN BE VIEWED HERE (http://www.simfyafrica.com/za/terms/privacy).
  6. Clients on non-standard Capped or Mobile packages (whether standalone or in bundles) may not be eligible for Double Data. Afrihost reserves the right to restrict this feature to packages deemed appropriate and clients may have to amend their product or product bundle to a standard one sold by Afrihost in order to make use of the feature. A non-standard product may be defined as any product not currently offered directly via the Afrihost website, or any product which has been modified in any way, for example, a product which has been modified due to a past promotion and is not directly available via the Afrihost website. Afrihost reserves sole discretion in determining whether any product qualifies for Afrihost Plus+ benefits.
  7. Soft Capping on Capped DSL will restrict throughput on the client’s account to approximately 128kbps when the client’s total data package runs out. This is no way impacts other DSL Terms of Service or Acceptable Use Policy as this policy is specific to Afrihost Plus+ Services and will not impact Terms for unrelated products or those not linked to an Afrihost Plus+ account. This is no way affects Afrihost’s general claims that DSL services are not throttled, which refer to general DSL and Mobile services which are excluded from this section of Afrihost’s terms.
  8. Where Afrihost Plus+ services are unpaid, all benefits and additional data will be suspended or locked until payment is received in full (as per Afrihost’s Payment Terms). Should the associated or other products be paid up, services to these products will remain unaffected and only the portion of the service or data relating to Afrihost Plus+ will be suspended.

Revision History

These terms were last updated 07 Aug, 2014. You can view other versions below.