Broadband & Mobile Data

Gauteng Looking Good!

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

Free State Looking Good!

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

KwaZulu-Natal Looking Good!

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Limited or no connectivity to Offce365 services. Resolved

Resolved

Clients connecting from the East may be experiencing intermittent or no connectivty to Microsoft Offce365 services. Our Team is working to resolve this issue as quickly as possible. We apologize for any incovenience that this may be causing.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Limpopo Looking Good!

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

Northern Cape Looking Good!

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

Eastern Cape Looking Good!

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

DSL and Mobile Connectivity Errors Resolved

Resolved: 17:21, 01 Jan 2017

UPDATE 17:00 01/01/2017 Our team report that services have been restored and the network has stabilised in the South region. Affected clients have also reported that they are back online. We’d like to thank our clients for their patience during the outage. We will continue to monitor the network and performance levels.

UPDATE 11:00 01/01/2017 Our network engineers have confirmed that the current outage is due to a fibre break in our network infrastructure in the South Region. The fibre is being repaired and our team are also investigating workaround options, should this be required. Our priority is to minimise the impact to affected clients as quickly as possible. We’d like to thank affected clients for their patience thus far.

UPDATE 10:00 01/01/2017 We erroneously listed the outage as affecting all regions, however the issue appears to be limited to the South Region (Eastern & Western Cape)

We are currently seeing errors when DSL and Mobile Data clients attempt to connect to our network. Affected clients are not able to connect at all. We are working with our team to determine the cause of the problem and hope to have this resolved as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Western Cape Looking Good!

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

DSL and Mobile Connectivity Errors Resolved

Resolved: 17:21, 01 Jan 2017

UPDATE 17:00 01/01/2017 Our team report that services have been restored and the network has stabilised in the South region. Affected clients have also reported that they are back online. We’d like to thank our clients for their patience during the outage. We will continue to monitor the network and performance levels.

UPDATE 11:00 01/01/2017 Our network engineers have confirmed that the current outage is due to a fibre break in our network infrastructure in the South Region. The fibre is being repaired and our team are also investigating workaround options, should this be required. Our priority is to minimise the impact to affected clients as quickly as possible. We’d like to thank affected clients for their patience thus far.

UPDATE 10:00 01/01/2017 We erroneously listed the outage as affecting all regions, however the issue appears to be limited to the South Region (Eastern & Western Cape)

We are currently seeing errors when DSL and Mobile Data clients attempt to connect to our network. Affected clients are not able to connect at all. We are working with our team to determine the cause of the problem and hope to have this resolved as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Mpumulanga Looking Good!

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

North West Looking Good!

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

General Notices Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

Phone Lines Down Resolved

Resolved

Our telephone lines are currently inaccessible due to an internal technical error. Our technicians are urgently addressing the issue and we resolve to have systems back online as soon as possible. We sincerely apologise for any inconvenience this may cause.

Phone Lines Down Resolved

Resolved: 12:43, 15 Aug 2016

Our telephone lines are currently inaccessible due to a technical error. Our technicians are urgently addressing this. Our support team are still available via Email (support@afrihost.com), ClientZone and Live Chat. We sincerely apologise for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Hosting Notices Looking Good!

VM & Physical Dedicated Servers Offline Resolved

Resolved: 10:00, 06 Mar 2017

UPDATE 5 March 2017 13h30 The cooling problem has been resolved and affected servers have been brought back online. Our team are onsite to ensure that all affected servers are performing optimally. We’d like to thank affected clients for their patience.

A cooling problem in one of our data centre environments resulted in some servers going briefly offline to safeguard hardware and data integrity. The core issue has been resolved and our team are in the process of restoring affected servers. We sincerely apologise for any inconvenience this may have caused.

Reduced and Intermittent Connectivity to Bryanston Data Center Resolved

Resolved

Clients attempting to access our Hosting Environment in our Bryanston Data Center may experience degraded throughput. Our Team is working with our Upstream providers to resolve this as quickly as possible. We apologize for any inconvenience that has been caused.

Intermittent access from Telkom connections. Resolved

Resolved: 09:47, 11 Jan 2017

Clients accessing the Afrihost Hosting environment from a Telkom internet connection may experience intermittent connectivity. Our Team is working with Telkom to resolve this issue as quickly as possible. We apologize for any inconvenience that this may cause.

Hosting Servers At Bryanston Data Centre Resolved

Resolved: 11:21, 05 Jan 2017

UPDATE 05/01/2017 12:20pm The network error has been resolved and our team are monitoring the network closely. We thank affected clients for their patience.

Our Hosting Engineers have reported that some servers hosted at our Bryanston facility may be unreachable due to a network error. We are working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Hosting Servers at Bryanston Data Centre Resolved

Resolved: 12:30, 08 Nov 2016

UPDATE 8 November 2016 13h10 Connectivity has been restored to affected servers. We’d like to thank affected clients for their patience. Our team will be monitoring the network closely.

Our Hosting Engineers have reported that some servers hosted at our Bryanston facility may be unreachable due to a network error. We are working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with easy Email and Ticket Support, simply choose what works best for you and we’ll resolve your issue as soon as possible.

Email us or Submit a Ticket

Support via Phone

Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below

011 612 7200

Mon‑Fri 07:00-20:00 / Sat-Sun 09:00-15:00

*Standard call rates. Free Landline minutes do not apply.

24/7 Call-Back Support

Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.

SMS "Help" to 32541

* SMS charged at R1.50. Free SMSes do not apply.