Broadband & Mobile Data

Gauteng Looking Good!

Mobile Data Outage Resolved

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Intermittent Access to Social Media Sites on Mobile APN Resolved

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Free State Looking Good!

Mobile Data Outage Resolved

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Intermittent Access to Social Media Sites on Mobile APN Resolved

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

KwaZulu-Natal Looking Good!

Slow and Intermittent DSL Connectivity Resolved

Resolved

DSL Clients in the East may be experiencing slow and intermittent connectivity. Our Team is investigating the cause of the issue with our upstream providers. We apologize for any inconvenience that this may cause.

Reduced throughput in the East Resolved

Resolved

DSL Clients connecting from the East may be experiencing reduced throughput. Our Team is investigating a drop in capacity in the East and is working with our Upstream providers to resolve the issue. We apologise for any inconvenience that this may cause.

Intermittent Latency Resolved

Resolved: 05:40, 11 May 2017

DSL clients in the East may experience intermittent spikes in latency on their accounts. Our Team is aware of the issue and we are working with our upstream providers to resolve this as quickly as possible.

We do apologize for any inconvenience that is caused.

Mobile Data Outage Resolved

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Intermittent Access to Social Media Sites on Mobile APN Resolved

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Limpopo Looking Good!

Mobile Data Outage Resolved

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Intermittent Access to Social Media Sites on Mobile APN Resolved

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Northern Cape Looking Good!

Mobile Data Outage Resolved

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Intermittent Access to Social Media Sites on Mobile APN Resolved

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Eastern Cape Looking Good!

Slow and Intermittent DSL Connectivity in the South Resolved

Resolved

DSL Clients connecting from the South may be experiencing slow and intermittent connectivity. Our Team is working with our Upstream Providers to indentify and resolve the cause of the issue. We apologize for any inconvenience that this may cause.

Reduced and Intermittent DSL Connectivity Resolved

Resolved

DSL Clients in the South may be experiencing reduced and intermittent connectivity. Our Team has identified an issue that may be causing a service disruption, we are working with our upstream providers to resolve this as quickly as possible. We apologize for any incovenience that this may cause.

Mobile Data Outage Resolved

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Western Cape Looking Good!

Slow and Intermittent DSL Connectivity in the South Resolved

Resolved

DSL Clients connecting from the South may be experiencing slow and intermittent connectivity. Our Team is working with our Upstream Providers to indentify and resolve the cause of the issue. We apologize for any inconvenience that this may cause.

Reduced and Intermittent DSL Connectivity Resolved

Resolved

DSL Clients in the South may be experiencing reduced and intermittent connectivity. Our Team has identified an issue that may be causing a service disruption, we are working with our upstream providers to resolve this as quickly as possible. We apologize for any incovenience that this may cause.

Mobile Data Outage Resolved

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mpumulanga Looking Good!

Mobile Data Outage Resolved

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Intermittent Access to Social Media Sites on Mobile APN Resolved

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

North West Looking Good!

Mobile Data Outage Resolved

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Intermittent Access to Social Media Sites on Mobile APN Resolved

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Errors Accessing iCloud Services Resolved

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Mobile Connectivity Errors Resolved

Resolved: 08:13, 18 Jan 2017

We are receiving reports of Mobile users unable to connect to Mobile Data. Our engineers are currently investigating to locate the cause of the error. Affected users may receive messages that their data is depleted, or simply be unable to connect to any online services via Mobile Data. We sincerely apologise for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

General Notices Looking Good!

Planned Maintenance on SA Digital Villages Fibre Resolved

Resolved: 08:00, 22 Apr 2017

Fibre clients using SA Digital Villages connectivity will have no connectivity between 23h00 and 07h00 on 21 April 2017, as a result of planned maintenance to accommodate BRT construction. SADV fibre clients at the following sites will be affected: 17onForest, Monte Falco, Avingnon, Montserat, Casablanca, Saratoga, Cedar Hills, Sibaya Sands, Cedar Loft, Sunset Boulevard, Groveacres, Tequila Sunrise, Inyati Sands,Tinza, La Viale, Turley Manor, Le Mistral, Villefranche, Marrakesh, Zaleni, Matumi.

Every effort will be made to minimise the impact to affected clients, and we apologise for any inconvenience this may cause.

Fibre Order Form Resolved

Resolved: 12:42, 12 Apr 2017

Due to current issues in our Virtual Hosting Environment, clients may experience problems navigating our Fibre Order Form. We apologise for the inconvenience that this might cause. Our Team is working on resolving the problem.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

Phone Lines Down Resolved

Resolved

Our telephone lines are currently inaccessible due to an internal technical error. Our technicians are urgently addressing the issue and we resolve to have systems back online as soon as possible. We sincerely apologise for any inconvenience this may cause.

Hosting Notices Looking Good!

Hosting Environment Inaccessible Resolved

Resolved: 06:34, 13 Jun 2017

Our engineers have reported that a network error is affecting access to hosted services. Affected clients may not be able to access their servers, emails, ClientZone or other hosted services at this time. Our technical team is on-site to resolve the error with our upstream provider. We sincerely apologise to affected clients for any inconvenience this may cause.

Network Error at Bryanstan Data Centre Resolved

Resolved: 12:17, 08 Jun 2017

We are currently experiencing a network error at our Bryanstan Data Centre facility. Affected clients may have limited or no connectivity to their hosted services. Our Server Administrators are investigating and will restore services as quickly as possible. We apologize for any inconvenience this may cause.

Virtual Hosting Environment Resolved

Resolved: 06:03, 06 Jun 2017

We’re currently experiencing a network error affecting Virtual Servers at our Gallo Manor Data Centre. Clients may experience intermittent or limited service on their hosted servers. This may also affect Live Chat and ClientZone functionality. Our Network Team is working to resolve this issue as quickly as possible. We would like to apologise for any inconvenience that this may cause.

Hosting Cluster issue in Gallo Manor Virtual Hosting Environment. Resolved

Resolved

There is currently an isolated hosting cluster issue in our Gallo Manor Virtual Hosting Environment. Affected clients may have intermittent or limited service on their hosted servers. Our Team is working to resolve this issue as promptly as possible. We apologise for any inconvenience that this may cause.

Degraded Performance on Virtual Servers at Gallo Manor Resolved

Resolved

Our Server Administrators are currently reporting degraded performance on some virtual servers at our Gallo Manor facility. Our engineers are on site and working with our upstream provider to normalise performance.  Affected clients may experience degraded performance on their hosted services. We sincerely apologise for any inconvenience this may cause.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with easy Email and Ticket Support, simply choose what works best for you and we’ll resolve your issue as soon as possible.

Email us or Submit a Ticket

Support via Phone

Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below

011 612 7200

Mon‑Fri 07:00-20:00 / Sat-Sun 09:00-15:00

*Standard call rates. Free Landline minutes do not apply.

24/7 Call-Back Support

Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.

SMS "Help" to 32541

* SMS charged at R1.50. Free SMSes do not apply.