Bonita Coetzer
I was delighted with the service that I got. Being technological challenged it took forever to solve the problem but Palesa was friendly and patient throughout. I am a very happy customer
Berna du Toit
Keeping in mind that me as Afrihost client are not so familiar with the procedures when logging a fault and have no internet connection. It is already such a frustration
but when you find good assistance it helps a lot with the process! Thank you to Apelele G. for excellent assistance!
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Dale Seppie
Been with them for more than a decade on multiple domains, for domain hosting and domain names, across international markets and their service and delivery has always been great
Verronique van Tonder
Really appreciate Sibusiso M. Thanks for your patience! Sibusiso & all your effort in sorting out my problem in the most professional & exceptional manner.
Annelien Scheepers
I recommend my family members and friends to go over to Afrihost when i hear how much they'll struggled with internet connection i just tell them go over to Afrihost and you will never experience any problems with them and they'll also have good packages on WiFi deals you will never struggled again without any internet Connections . I never have a problem with them they'll always go step for step with you when there is problems . Thank you afrihost keep up the good work .
