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MyBroadband Q4 2021 results

FREE delivery
of SIM card or 5G router

Save up to R1 000 on hardware
or FREE with Unlimited Uncapped

4.6 Google Rating

41 376 people just like you rate Afrihost the best ISP in SA

Here's what our

say

Irina Neto
3 years ago

The place is very nice and delightful. When you get there the upfront personnel will check you in, and ask you to wait until your number is called. In the waiting room the staff actually offers water and coffee. I have been there 5 times and the waiting period is no more than 10 minutes. The staff at the counter are very sympathetic, friendly, and fast. The decoration is great too and the way Afrihost separated the counters from each other truly makes you feel that you are been attended at a small office. Also I have been using Afrihost for about 4 months now and I completely love it, my boss also has it in her house and she also likes it and never complained about it.

Menita Renison
1 year ago

The online whatsapp help line was fantastic and it's amazing to speak to a person and not a computer generated program, although those have their place. Was just fantastic and now we don't have to wait for someone to come to us.

Banele Malangwane
1 year ago

Afrihost WhatsApp assistance with Ricky was a delight. Helped me in a short time, helped me solve my problem, steps were well explained and easy to proceed. Over all 10/10👍🙏🔥

Quartus “WeekDaySafaris”
7 months ago

Afrihost! What can I say? Support above and beyond! I have been dealing with them since 2H 2018 when I joined them to host my website. I developed and set up my website myself. I mostly Googled what to do. When I got stuck their support people gave me advice. Not their job or responsibility! Yet they are there when help is needed. Just this week, I got stuck setting up my email account on my new Laptop. Again! Not their responsibility, yet I have been helped! I am on Afrihost fibre service as well for about 5 months now (2022). Had an Internet problem this morning which was not on their side. Yet, their support stuck with me, and helped me to get it sorted. Judging by comments on social media, and from experience with my previous Internet service provider, I can only imagine the response from other service providers. "All is OK on our side sir". ie Sort out your own bloody problem. Not with Afrihost! Their support is what truly sets them apart from other service providers!

Besa Ruele
2 years ago

Have had my fair share of bad experience with ISPs but I’m glad to commend both VUMA and Afrihost for a really speedy fault logging and resolution. I had connectivity drop completely on Friday evening. Logged a call via WhatsApp on Saturday morning, the Afrihost technician was very polite and I got a reply indicating it would be attended to within 3 working days. Quite a bummer given we work from home. Literally 2 hours later, a VUMA technician was on site. He troubleshooted for about 3 hours and then suggested he come back the following day to try one more option. He came back on Sunday and confirmed the problem was a configuration one. This morning, Monday, I gave the feedback to Afrihost and Jehan assisted in reconfig and voila I’m sorted. I was impressed with the quick responses and commitment to solving the problem. Thanks to both VUMA and Afrihost.

Peter Doull
1 year ago

...there are reasons why I chose Afrihost as my service provider over 8 years ago... firstly their advertising was 'catchy'... they responded swiftly when I needed them to...they provided the connectivity they promised continually...I briefly discontinued my relationship with them due to moving from Durban to Johannesburg... and the reconnection with them was absolutely hassle free...as was my move from ADSL to Fibre...I then disconnected again when I moved suburbs and experienced the same dedication that they have provided me with since the start of our relationship all those years ago...their whatsapp help line and their 'call me back' response times are mind blowing to say the least and they have an awesome 'Client Zone'. So I would like to thank EVERYONE at Afrihost for the seamless experiences I have had. This remains true to this day as I have just experienced…

Michelle Michaels
1 year ago

We have been with Afrihost since April. And when we signed up the company kept in contact with the owner of the building to convince him to put fibre in. Eventually he did and as quick as it was installed ours was up and running. I convinced all the people in our flats to take Afrihost and most did. Thanks for ur excellent service and technical support when needed.

Kheto Mongwe
3 weeks ago

I moved from Web Africa to Afrihost, the whatsaap service is outstanding, their respond rate is absolutely outstanding. They give the best support ever.

Executive Timber
2 years ago

Not sorry for one moment. Service is world class and issues get resolved very quickly. I recommend them anytime and without hesitation. Keep up the high standards guys.

Fransie Hendriks
7 months ago

(Translated by Google) I would like to thank the following staff members of Afrihost for their wonderful and patient way of keeping one calm and focused. Geraldo J Kwezi N Leonard M Devon D Schalk P Reabetswe N. Thanks a lot for the excellent service. (Original) Ek Wil graag die volgende staf lede van Afrihost bedank vir hulle wonderlike en geduldige manier om n mens kalm en gefokus te hou. Geraldo J Kwezi N Leonard M Devon D Schalk P Reabetswe N. Baue dankie vir die uitstenede diens.

Benjamin Naidoo
1 year ago

Great customer service! You can't expect any ISP to be perfect, there'll always be technical issues of some sort. But Afrihost handles these issues the best out of any ISP I've ever dealt with

John Shelembe
2 years ago

I had a problem with my debit order payments and used WhatsApp to interact with one of Afrihost's technicians. His name is Larry and found him to be knowledgeable and had patience with my repetitive questions.

Precious Zifodja
7 months ago

Absolutely happy being with Afrihost They are always readily available to assist when I have issues. Their whatsApp chat line is even better, you get help in less than a minute. The team is very friendly too. Highly recommended them.

Adam Kolia
2 years ago

Afrihost, is the best ISP (Internet Service Provider) in South Africa. Great Network Connectivity, Excellent Customer Service, Fantastic Technical Support and BEST online interaction with any of their departments.Well done Afrihost! Proud to be a valued customers of this Amazing Company.

Mxolisi Penxa
3 years ago

I have had such a dream of an experience setting up my company domain and email. Was assisted on Whatsapp by Siphiwe who was very professional and patient with me. True asset to any company and team.

Browse 5G packages

All Pure 5G data packages are uncapped.

Pure 5G may not be available in your area. Use our 5G Coverage Tool to check coverage in your area.

All Pure 5G packages

50Mbps
Uncapped data

R749.00pm

100Mbps
Uncapped data

R849.00pm

Unlimited
Uncapped data

R949.00pm

  • If you need a SIM Only
  • If you need a SIM + Device
You’ll need an approved device to
use with your Pure 5G SIM

Afrihost can only allow devices which have been network approved by MTN from a quality and reliability perspective. We have identified a range of devices which specifically suite a Fixed 5G offer.

Terms and conditions
Save up to R1000 on hardware
  • Save up to R1000 if you sign up for selected SIM + Device packages.
  • Only while stocks last.
  • Maximum of 3 promotions per legal entity (business or individual).
  • Offer subject to Cancellation Policy.
FREE hardware with Unlimited Uncapped Pure 5G
  • Get a FREE device if you sign up for an Unlimited Uncapped Pure 5G SIM + Device package.
  • Only while stocks last.
  • Maximum of 3 promotions per legal entity (business or individual).
  • Offer subject to Cancellation Policy.
Delivery fee
  • SIM Only orders will be delivered FREE of charge.
  • SIM + Device orders will be delivered FREE of charge. The delivery fee is covered as part of the Save up to R1000 promotion.
Speed and latency
  • Speeds and latency are dependent on a variety of factors such as number of devices connected and signal strength. Average speeds remain device and coverage dependent.
  • The MTN (Pure 5G) Network averages up to 246Mbps.
Uncapped Thresholds and Throttling
  • All Pure 5G Uncapped packages are subject to a monthly threshold of 1TB. Once you’ve reached your monthly data limit, your connection speed will be limited to 1Mbps for the remainder of the month.
Cancellation policy
  • SIM + Device - should you cancel your SIM + Device package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.
  • SIM Only - the cancellation fee does NOT apply to SIM Only packages. These packages can be cancelled at any time before the 15th of the month.

Is Pure 5G right for you?

Compare DSL and Fibre to Fixed 5G technology

Unlike ADSL or Fibre, there's no real installation required to get you up and running.
We ship everything to your door, pop in your SIM and voila!

DSL/Fibre
5G
No setup required
Move connection easily

Getting connected is as easy as pie

Getting connected is as easy as pie

01. Order Online
Use our 5G Coverage Tool to check if you have Pure 5G coverage in your area. Select your preferred package and sign up. Please remember that Credit Card payments clear immediately, while Debit Orders can take up to 5 days to clear.
02. RICA online
You can quickly and easily RICA your new Pure 5G SIM card via ClientZone. Once your RICA docs have been verified, your order will be placed. Delivery usually happens within 7 to 10 working days from payment clearance.
03. Plug and Play
Unlike ADSL or Fibre, there's no real installation to get you up and running. Simply insert your SIM, power up the modem and voila! You are all set and can start browsing!

4x ISP of the Year Winner

Most wins by an ISP

Awarded by MyBroadband

Top DSL/Fibre Winner

Gear of the year award

Awarded by Htxt.africa

3x IT Person of the Year Winner

Afrihost CEO Gian Visser

Awarded by MyBroadband

Why choose Afrihost

22 years of loving our clients and technology - Who better to trust with your internet?

DECADES of experience
Along the way we've grown from zero, won ISP of the Year multiple times and learnt the hard way how an ISP should be run.
No contracts, no paperwork
All packages are month to month. You can change your mind at any time. If you don't love us you can leave whenever you want.
We just do things better
We LOVE our clients. We LOVE technology. And we LOVE making things better. Better Speeds. Better Systems. Better Service.
Expansive 5G coverage
MTN's 5G network spans over most of South Africa's major centres and metropolitan areas, with coverage growing regularly.

Need Help?

Promotions

Save up to R1000 on hardware promotion

Save up to R1 000 on hardware if you sign up for selected SIM + Device packages. Plus get FREE delivery. Only while stocks last.


Maximum of 3 promotions per legal entity (business or individual).


Should you cancel your package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

FREE hardware with Unlimited Uncapped Pure 5G promotion

Get a FREE device if you sign up for an Unlimited Uncapped Pure 5G SIM + Device package. Plus get FREE delivery. Only while stocks last.


Maximum of 3 promotions per legal entity (business or individual).


Should you cancel your package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

Is there a delivery fee?

SIM Only orders will be delivered FREE of charge.


SIM + Device orders will be delivered FREE of charge. The delivery fee is covered as part of the Save up to R1000 promotion.

Is there a cancellation policy?

SIM + Device - should you cancel your SIM + Device package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

SIM Only - the cancellation fee does NOT apply to SIM Only packages. These packages can be cancelled at any time before the 15th of the month.

More about 5G

What is 5G?

5G is a new generation of mobile networking and offers vastly improved speeds and seamless performance. 5G is much faster than 4G (5G).

What speeds can I expect?

The MTN Network averages up to 246Mbps. Average speeds remain device and coverage dependent and are determined by the external environment around your home and where the router is situated in your home.

Can I use this 5G service anywhere?

The Fixed 5G service is designed to be used at your home, and the SIM card will be locked to the location you provide and your Fixed 5G services will only work at this location.

General Questions

Do I need to sign up for a contract?

No! At Afrihost, we don't lock you into outlandish contractual commitments. All our packages are month-to-month and can be easily cancelled if you change your mind.

How long does it take to activate after delivery?

Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 48 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our Support team if you do not have a connection after 48 hours.

Why are only certain devices allowed to be used with Pure 5G?

Afrihost can only allow devices which have been network approved by MTN and have identified a range of devices which specifically suit a Fixed 5G offer, and which are sometimes offered by competitors. This range of devices includes:


  • HUAWEI: 5G CPE Pro 2
  • ZTE: 5G CPE MC801A

Please note that Pure 5G will only work on the above approved devices. If you insert your SIM card into a device that has not been approved by MTN, your SIM card will be blocked and you will lose internet access. You will then have to contact Afrihost Support to get your SIM card unblocked.

SIM and APN

Do I need to RICA my SIM card?

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. Visit our RICA Information page for detailed information.

Can I use the SIM card in another device?

our Pure 5G SIM card is only compatible with the 5G device supplied with your order. For SIM Only packages, only the following approved devices will work with your Pure 5G (MTN) SIM card:


  • HUAWEI:5G CPE Pro 2
  • ZTE:5G CPE MC801A

Please note that you also need to be in the MTN Network coverage area.

Do I need to change my APN settings?

SIM + Device orders


We will preconfigure the 5G device that is shipped with your SIM card - so you do not need to change any APN settings.


SIM Only


If you will be using your new 5G SIM card with your own device, please visit setup.afrihost.com for instructions on how to get connected. In some cases you’ll have to change the Access Point Name (APN) settings on your device.

Managing your package

Can I upgrade or downgrade my package?

Yes. All Pure 5G packages can be upgraded or downgraded in ClientZone.


Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our providers.

Data and usage

Is there a limit to how much data I can use on an Uncapped package?

All Pure 5G Uncapped packages are subject to a monthly threshold of 1TB. Once you’ve reached your monthly data limit, your connection speed will be limited to 1Mbps for the remainder of the month.