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MyBroadband Q4 2021 results

FREE delivery
of SIM card or 5G router

Save up to R1 000 on hardware
or FREE with Unlimited Uncapped

4.6 Google Rating

48 948 people just like you rate Afrihost the best ISP in SA

Here's what our

say

Charlotte Wesson
1 year ago

Doing what another ISP couldn’t get done! After 6 weeks of zero communication & no fibre installation with RSAWeb, Afrihost had us setup & installed, communicating the entire time. Their WhatsApp chat like is fantastic too. Thank you so much!

Megan Muller
2 years ago

Thank you for the excellent service! Good response time on the WhAtsApp chat section, and thank you again to Ziphozihle B. for being so patient and helpful!

Steffi Brink
4 weeks ago

We have been with Afrihost for over 7 years. It’s safe to say that we are family now. We love the support centre on WhatsApp and the overall experience with WiFi and data usage. I would recommend Afrihost to many.

Eileen Fernandez
1 year ago

I received my simcard, turned out it won't work on my router. Another package was then recommended that would work on my router. Thus, I don't need to purchase another router...saving me money. The customer service agent was absolutely great! Professional and quick service!

Amanda Vermaak
1 year ago

Afrihost’s support via WhatsApp is a convenient option to get your queries resolved quickly. Tx for great service. I can definitely recommend Afrihost!

Leandri van hoogdalem
1 year ago

Besides the fact that I haven't had wifi for 3 weeks, Afrihost has made every effort to try and assist and resolve the issue which I appreciate. When it is working, it's a great and affordable service so hence my 5 stars.

Walter Lombard
7 months ago

I have to be honest and say that I have only experienced the best service at Afrihost. Line stability and reliability is fantastic I had some many issues with my previous provider and have none of that with Afrihost. Excellent service

Bertus Mitchell
9 months ago

The best ISP out there, been with them for 10+ years and amazing experience! You NEED to join them, their month-month contracts are the best and their customer service is always helpful!

Jeremy Janse Van Rensburg
2 months ago

What and absolutely great pleasure working with these people. VOX and Vodacom can learn a thing or two regarding customer service/Support from Afrihost. They got me signed up within a few minutes, all of this via a WhatsApp chat which I am very skeptical about. They pulled it off in a glamorous way. 10/10

Blanc
1 year ago

I dare say good customer service really is a reflection of a company. I've received nothing but fantastic service from Afrihost, I highly recommend them.

Ashley Singh
3 days ago

Afrihost has always exceeded my expectations from hosting to mobile to the Zest cellphone to eSims where they can do in 10 minutes, from the comfort of your home, the giants in the country require you to visit a store to achieve.

Marcus Koekemoer
3 years ago

I was upgraded to a higher download speed in April 2020 and have been struggling to get assistance as to why I wasn't getting those speeds. After many consultants and many help requests, finally Anrich v. assisted me and resolved my issue without hesitation on New Years day of all days. I am very grateful for this specific operator for taking time out of his New Years day plans to assist with and resolve my issue. Many thanks to you Anrich, Happy new year and may you have a blessed year ahead!

Queen Bafana
3 years ago

First time client experience was amazing because of the efficiency, quick response time and general customer service interaction. Your service reps have excellent product knowledge and they are courteous. Overall i got exactly what I got in for-good internet service.

Sheena Gillespie
4 weeks ago

Finding out information about Afrihost and their packages was so easy through their whatsapp channel. Kgothatso was professional, friendly and answered my questions accurately and quickly

Devon Michael Kok
1 year ago

Mukhethwa, was so detailed, absolutely no fuss or hassles given, he found the most effective solution. and made my aggravated experience so pleasant. I am literally smiling while typing this for him. I beseech of you to please commend his customer service experience with the rest of your team and make an example of easily going the extra mile and showing product knowledge. I thank you for this and appreciate your service Mukhethwa. Forward this to your manager to do something about it for you. And train all to be as best as they can be and use you as an example in there daily working lives.

Browse 5G packages

All Pure 5G data packages are uncapped.

Pure 5G may not be available in your area. Use our 5G Coverage Tool to check coverage in your area.

All Pure 5G packages

50Mbps
Uncapped data

R749.00pm

100Mbps
Uncapped data

R849.00pm

Unlimited
Uncapped data

R949.00pm

  • If you need a SIM Only
  • If you need a SIM + Device
You’ll need an approved device to
use with your Pure 5G SIM

Afrihost can only allow devices which have been network approved by MTN from a quality and reliability perspective. We have identified a range of devices which specifically suite a Fixed 5G offer.

Terms and conditions
Save up to R1000 on hardware
  • Save up to R1000 if you sign up for selected SIM + Device packages.
  • Only while stocks last.
  • Maximum of 3 promotions per legal entity (business or individual).
  • Offer subject to Cancellation Policy.
FREE hardware with Unlimited Uncapped Pure 5G
  • Get a FREE device if you sign up for an Unlimited Uncapped Pure 5G SIM + Device package.
  • Only while stocks last.
  • Maximum of 3 promotions per legal entity (business or individual).
  • Offer subject to Cancellation Policy.
Delivery fee
  • SIM Only orders will be delivered FREE of charge.
  • SIM + Device orders will be delivered FREE of charge. The delivery fee is covered as part of the Save up to R1000 promotion.
Speed and latency
  • Speeds and latency are dependent on a variety of factors such as number of devices connected and signal strength. Average speeds remain device and coverage dependent.
  • The MTN (Pure 5G) Network averages up to 246Mbps.
Uncapped Thresholds and Throttling
  • All Pure 5G Uncapped packages are subject to a monthly threshold of 1TB. Once you’ve reached your monthly data limit, your connection speed will be limited to 1Mbps for the remainder of the month.
Cancellation policy
  • SIM + Device - should you cancel your SIM + Device package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.
  • SIM Only - the cancellation fee does NOT apply to SIM Only packages. These packages can be cancelled at any time before the 15th of the month.

Is Pure 5G right for you?

Compare DSL and Fibre to Fixed 5G technology

Unlike ADSL or Fibre, there's no real installation required to get you up and running.
We ship everything to your door, pop in your SIM and voila!

DSL/Fibre
5G
No setup required
Move connection easily

Getting connected is as easy as pie

Getting connected is as easy as pie

01. Order Online
Use our 5G Coverage Tool to check if you have Pure 5G coverage in your area. Select your preferred package and sign up. Please remember that Credit Card payments clear immediately, while Debit Orders can take up to 5 days to clear.
02. RICA online
You can quickly and easily RICA your new Pure 5G SIM card via ClientZone. Once your RICA docs have been verified, your order will be placed. Delivery usually happens within 7 to 10 working days from payment clearance.
03. Plug and Play
Unlike ADSL or Fibre, there's no real installation to get you up and running. Simply insert your SIM, power up the modem and voila! You are all set and can start browsing!

4x ISP of the Year Winner

Most wins by an ISP

Awarded by MyBroadband

Top DSL/Fibre Winner

Gear of the year award

Awarded by Htxt.africa

3x IT Person of the Year Winner

Afrihost CEO Gian Visser

Awarded by MyBroadband

Why choose Afrihost

22 years of loving our clients and technology - Who better to trust with your internet?

DECADES of experience
Along the way we've grown from zero, won ISP of the Year multiple times and learnt the hard way how an ISP should be run.
No contracts, no paperwork
All packages are month to month. You can change your mind at any time. If you don't love us you can leave whenever you want.
We just do things better
We LOVE our clients. We LOVE technology. And we LOVE making things better. Better Speeds. Better Systems. Better Service.
Expansive 5G coverage
MTN's 5G network spans over most of South Africa's major centres and metropolitan areas, with coverage growing regularly.

Need Help?

Promotions

Save up to R1000 on hardware promotion

Save up to R1 000 on hardware if you sign up for selected SIM + Device packages. Plus get FREE delivery. Only while stocks last.


Maximum of 3 promotions per legal entity (business or individual).


Should you cancel your package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

FREE hardware with Unlimited Uncapped Pure 5G promotion

Get a FREE device if you sign up for an Unlimited Uncapped Pure 5G SIM + Device package. Plus get FREE delivery. Only while stocks last.


Maximum of 3 promotions per legal entity (business or individual).


Should you cancel your package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

Is there a delivery fee?

SIM Only orders will be delivered FREE of charge.


SIM + Device orders will be delivered FREE of charge. The delivery fee is covered as part of the Save up to R1000 promotion.

Is there a cancellation policy?

SIM + Device - should you cancel your SIM + Device package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

SIM Only - the cancellation fee does NOT apply to SIM Only packages. These packages can be cancelled at any time before the 15th of the month.

More about 5G

What is 5G?

5G is a new generation of mobile networking and offers vastly improved speeds and seamless performance. 5G is much faster than 4G (5G).

What speeds can I expect?

The MTN Network averages up to 246Mbps. Average speeds remain device and coverage dependent and are determined by the external environment around your home and where the router is situated in your home.

Can I use this 5G service anywhere?

The Fixed 5G service is designed to be used at your home, and the SIM card will be locked to the location you provide and your Fixed 5G services will only work at this location.

General Questions

Do I need to sign up for a contract?

No! At Afrihost, we don't lock you into outlandish contractual commitments. All our packages are month-to-month and can be easily cancelled if you change your mind.

How long does it take to activate after delivery?

Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 48 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our Support team if you do not have a connection after 48 hours.

Why are only certain devices allowed to be used with Pure 5G?

Afrihost can only allow devices which have been network approved by MTN and have identified a range of devices which specifically suit a Fixed 5G offer, and which are sometimes offered by competitors. This range of devices includes:


  • HUAWEI: 5G CPE Pro 2
  • ZTE: 5G CPE MC801A

Please note that Pure 5G will only work on the above approved devices. If you insert your SIM card into a device that has not been approved by MTN, your SIM card will be blocked and you will lose internet access. You will then have to contact Afrihost Support to get your SIM card unblocked.

SIM and APN

Do I need to RICA my SIM card?

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. Visit our RICA Information page for detailed information.

Can I use the SIM card in another device?

our Pure 5G SIM card is only compatible with the 5G device supplied with your order. For SIM Only packages, only the following approved devices will work with your Pure 5G (MTN) SIM card:


  • HUAWEI:5G CPE Pro 2
  • ZTE:5G CPE MC801A

Please note that you also need to be in the MTN Network coverage area.

Do I need to change my APN settings?

SIM + Device orders


We will preconfigure the 5G device that is shipped with your SIM card - so you do not need to change any APN settings.


SIM Only


If you will be using your new 5G SIM card with your own device, please visit setup.afrihost.com for instructions on how to get connected. In some cases you’ll have to change the Access Point Name (APN) settings on your device.

Managing your package

Can I upgrade or downgrade my package?

Yes. All Pure 5G packages can be upgraded or downgraded in ClientZone.


Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our providers.

Data and usage

Is there a limit to how much data I can use on an Uncapped package?

All Pure 5G Uncapped packages are subject to a monthly threshold of 1TB. Once you’ve reached your monthly data limit, your connection speed will be limited to 1Mbps for the remainder of the month.