Lgn Bnd

I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use. Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer. From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options. With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping! Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently. Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client. I’m also quite certain that I can speak for a large majority of my ward/area when I say this. Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign. Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.

Lesley Nkosi

Afrihost don’t just offer competitive prices on their impressive product offer, but their customer service is unmatched. I’ve had encounters with their service since 2014 and they’ve been consistent in their excellent customer service. I’ve now just migrated my fibre SP service to Afrihost for nothing else but peace of mind. I look forward to a meaningful journey ahead for many years to come.

chloe maurel

The service I received from Afrihost customer services was top class. Instant assistance and solved the matter without hesitation and without delay. Thank you for your amazing support team

Dianne Johnston

If you know me, then, you know I am not the easiest to please...but Thulani from. AFRIHOST really blew me away today. Superb service, knowledgeable, helpful, gracious...you are truly a star Thulani, thank you!

Karin Foster

Had issue with my Wordpress website and pluggin and got excellent assistance from the Whatsapp support - Recommend Afrihost not only for their products but problem solving too.

Mohamed Riyadh Gangat

I have used Afrihost for both LTE Internet as well as website hosting. Their customer service, particularly over WhatsApp, is phenomenal. I have never come across a problem that the assistant I was connected to wasn't able to solve. Would highly recommend