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Afrihost T&Cs

Terms & Conditions

Mobile Data

IMPORTANT NOTICE

Your attention is drawn in particular to clauses rendered in bold capitals in these terms. What follows is a summary for your convenience and does not form part of the agreement between you and Afrihost. It is your responsibility to read the clauses referred to:

  • "Topping up" bandwidth  has specific conditions applicable which restrict this service.
  • Transfer of data is only available between Afrihost clients. Afrihost will be under no obligation to transfer data to external users.
  • Afrihost Data is valid until the end of the month of purchase. Afrihost will rollover unused data for an additional calendar month proactively.

General

  1. These Terms and Conditions, together with the General Terms govern the use of all of the Afrihost Mobile Data Services. Afrihost offers capped Mobile Data Services.
  2. By contracting with Afrihost for the services the Client will be lawfully regarded as having agreed to their use of the services specified being governed by this Agreement.
  3. Mobile Data is subject to the  same terms as the “Afrihost DSL Service Terms”, except where otherwise specified. For the purposes of Payment, Termination, Monitoring of Usage, and Liability, please also refer to the ADSL Service Terms.
  4. Afrihost may offer other Mobile Data products in the future, such as Prepaid and Uncapped services, which will be governed by these terms and such future services are included in these terms specifically or by association.

Coverage and Signal Availability

  1. Delivery of Mobile bandwidth is dependent on signal availability and demand for Data services in any particular area. Afrihost does not warrant or guarantee service for any specific areas, whilst every effort will be made to give Clients an indication of possible service (via the Coverage Map). Afrihost accepts no liability should the aforementioned map differ to actual data service experienced.

Transfer of Data

  1. Transfer of data is only available between Afrihost clients. Afrihost will be under no obligation to transfer data to external users. Transfer required the ClientZone username of the recipient.
  2. Transfer of data is only available between identical product types. Afrihost will not be obliged to effect transfer where the properties of the transfer product are not compatible with the requested destination product.
  3. Data will be eligible for transfer during both the Initial and Rollover periods. However, once expired, data will no longer be eligible for transfer.
  4. Transfer of Data is only possible between Active accounts. Should either account be suspended, terminated or in any other ineligible state - transfer is not possible. Accounts which are active, but not in good standing, may be determined to be ineligible for transfer at Afrihost’s sole discretion.
  5. Data can only be transferred once, from the initial user to the initial recipient. Thereafter, data is no longer eligible for transfer. 
  6. Once effected, transfers may not be reversed.
  7. Afrihost will effect transfers in increments determined by Afrihost. The incremental amount will both serve as a minimum transfer amount, and then as incremental amounts in which data may be transferred. For mobile data, the minimum and incremental amount is 512MB. Hence the minimum amount for a transfer is 512MB, and thereafter can only be transferred in increments of 512MB until a maximum value is reached in relation to the total amount of data available for transfer by the initial user.

Rollover of Data

  1. Afrihost Data is valid until the end of the month of purchase. This is referred to as the “Intial Period”. 
  2. The initial period will from the date of purchase, until the end of that calendar month. The initial period will not exceed 31 days.
  3. Afrihost will rollover unused data for an additional calendar month proactively. This is referred to as the “Rollover Period”.
  4. The Rollover Period will not exceed 31 days.
  5. Rollover of data will not require any action on the part of the client, and is performed by Afrihost on the client’s behalf as a courtesy.
  6. Should data not be automatically rolled over, the onus rests on the client to alert Afrihost to effect rollover.
  7. Clients will not be eligible for further rollover of data once the Rollover Period has elapsed.
  8. Data will first be consumed from the rolled over data, before using the new Monthly Allocation or any newly purchased data in the same month.
  9. Clients who request a package change will forfeit any rolled over data from their previous package.
  10. Top-ups of data will expire after 30 (THIRTY) days (from date of purchase) and will not roll over, unless the expiry date falls in a consecutive month, e.g. a Top-up purchased on 15 December will expire on 15 January.
  11. Rollover of unused bandwidth and airtime is offered with Afrihost's Prepaid Packages (Prepaid Data may also expire under certain conditions based on validity of Data). Generally prepaid data will be valid for 30 days and will be automatically rolled over for an additional 30 days if not consumed.

Notifications

  1. Afrihost offers a notification facility for all Capped Data products. This facility is available in ClientZone.
  2. Clients will be opted-in to Notifications by default, in line with relevant legislation.
  3. Clients may opt-out or customise notifications in ClientZone, and thereafter there will be no obligation or liability on the part of Afrihost should a client not receive such information due to the settings they have chosen.
  4. Afrihost will make every effort to deliver notifications as quickly and accurately as possible. However, Afrihost cannot be held liable for delivery delays or failures that may occur due to external forces outside of their control, such as mobile networks or email providers. Where Afrihost has made a reasonable effort to effect delivery, they will be deemed to have fulfilled their obligation.
  5. The onus is on clients to check their notification settings and amend as required in ClientZone. 

Topping Up Bandwidth

  1. If the Client exhausts the purchased bandwidth or reach the fixed cap, the Client will be hard-capped. This means that no further access will be provided thereafter.
  2. A Topup may be subject to different Terms and Conditions and any pricing or promotions applicable to the monthly purchased package may not necessarily apply to the Topup.

Identity Verification Requirements (RICA)

  1. Use of the Services is subject to ID verification and / or proof of address, required by RICA (the Regulation of Interception of Communication Act of 2009). Clients are required to present their original valid Identity Document, as well as a clear, legible copy. Non-South African citizens may submit a copy of their valid Passport along with supporting documents upon request. Verification documents must contain photo identification. Failure to produce ID verification for an account will result in the product not being activated or handed over, regardless of any pro-rata amounts billed.
  2. Should the Client cancel all current valid mobile data Services, ID verification will be required to sign up for new Services. ID verification will not be requested as long as verified mobile data Services remain active.

Visit our RICA Information page for more information on how our RICA process works and what documents are acceptable.

Device Payment Plan

  1. These Terms and Conditions apply to a Mobile Device that is on a payment plan.
  2. This is for Clients who have opted to pay for the Mobile Device over 12 months.
  3. Signing up for a monthly payment plan means a Client is liable for all 12 payments for the device, which are payable in monthly instalments.
  4. The data is not bound to the payment plan. Clients will continue to pay all of the outstanding payments for the device, even if they cancel the data.
  5. Cancellation is subject to the terms mentioned in Section 12 of the General Terms (Term and Termination).
  6. The Device Payment Plan does not qualify for the 60 Day Double-Money-Back Guarantee.

Revision History

These terms were last updated 19 Mar, 2019. You can view other versions below.