Network Status
What’s All The Commotion
Here you can see the status updates of our Broadband, Mobile and Hosting networks, what's affecting them - if anything, and what the cause is.
Broadband & MobileGeneralHosting
Resolved: 08:26, 21 Dec 2017
We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.
Resolved: 10:42, 19 Nov 2017
We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.
Resolved: 02:27, 08 Nov 2017
Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.
Resolved: 12:04, 01 Nov 2017
We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.
Resolved: 17:13, 15 Oct 2017
Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.
Resolved: 08:46, 12 Jan 2018
UPDATE 09H47 12 January 2018 Fibre Connectivity has been restored in Ballito and surrounding areas. We’d like to thank affected clients for the patience during this time.
Our upstream fibre provider have informed us of a fibre break in Ballito, affecting clients in Dunkirk, Beverly Hills, Simbithi, Seaward, Hilltop, Brettenwood and surrounding areas. Technicians have been dispatched to restore connectivity to affected clients. We sincerely apologise for the inconvenience.
Resolved: 08:26, 21 Dec 2017
We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.
Resolved: 11:35, 10 Dec 2017
DSL clients in the east may be experiencing degraded or limited connectivity. We are working with our upstream providers to identify and resolve this issue as quickly as possible. We apologise for any inconvenience that this may be causing.
Resolved: 05:52, 12 Nov 2017
Network Operations in the Durban area has reported some problems with accessing websites. This means that the access to website might be slow or very intermittent. Please bear with us; as we’re working hard with our upstream providers in find a resolve as quickly as possible. We do apologize for the inconvenience.
Resolved: 09:16, 04 Nov 2017
We’re currently investigating high latency and reduced throughput on our core DSL Network in the East. Our Network Engineers are currently working with our upstream providers to resolve the issue as speedily as possible. Our sincerest apologies for any inconvenience that this might cause.
Resolved: 08:26, 21 Dec 2017
We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.
Resolved: 10:42, 19 Nov 2017
We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.
Resolved: 02:27, 08 Nov 2017
Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.
Resolved: 12:04, 01 Nov 2017
We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.
Resolved: 17:13, 15 Oct 2017
Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.
Resolved: 08:26, 21 Dec 2017
We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.
Resolved: 10:42, 19 Nov 2017
We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.
Resolved: 02:27, 08 Nov 2017
Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.
Resolved: 12:04, 01 Nov 2017
We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.
Resolved: 17:13, 15 Oct 2017
Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.
Resolved: 08:26, 21 Dec 2017
We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.
Resolved: 13:49, 12 Dec 2017
We are currently receiving reports of high latency and slow throughput in the South region of our network. Our engineers are working with our upstream providers to investigate the cause of the issue and resolve it as quickly as possible. We apologise for any inconvenience that this might cause.
Resolved: 11:39, 18 Nov 2017
Broadband Clients in the South may be experiencing degraded or limited connectivity. Our upstream providers are investigating the cause of this issue. We apologise for any inconvenience that this may be causing.
Updated - 12h59: Throughput on Broadband products should improve as fail-over links have been activated. Accounts with Static IP addresses may still be experiencing limited or intermittent throughput.
Resolved: 12:59, 02 Nov 2017
UPDATE: 14:00 Our Team has reported that the network in the South has returned to normal. We’ll continue to monitor performance on the network. We would like to thank you for your patience during this time.
UPDATE: 06:55 Our Network team is still working with our upstream provider to restore connectivity in our Southern Network. A percentage of DSL, Mobile & Fibre clients may continue to be affected during this time.
DSL, Fibre and Mobile Data Clients in the South may be experiencing limited or no throughput. We are working with our upstream providers to identify and resolve this issue as quickly as possible. We apologise for any inconvenience that this may be causing.
Resolved: 12:04, 01 Nov 2017
We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.
Resolved: 08:26, 21 Dec 2017
We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.
Resolved: 13:49, 12 Dec 2017
We are currently receiving reports of high latency and slow throughput in the South region of our network. Our engineers are working with our upstream providers to investigate the cause of the issue and resolve it as quickly as possible. We apologise for any inconvenience that this might cause.
Resolved: 10:42, 28 Nov 2017
Our network team are investigating reports of Openserve fibre connection issues in Claremont and surrounding areas. We are currently working with our upstream providers to resolve this as quickly as possible. Apologies for the inconvenience.
Resolved: 11:39, 18 Nov 2017
Broadband Clients in the South may be experiencing degraded or limited connectivity. Our upstream providers are investigating the cause of this issue. We apologise for any inconvenience that this may be causing.
Updated - 12h59: Throughput on Broadband products should improve as fail-over links have been activated. Accounts with Static IP addresses may still be experiencing limited or intermittent throughput.
Resolved: 12:35, 03 Nov 2017
Update: The Fibre break has been repaired, all affected services will be up and running again.
Octotel Clients in the Blouberg-area may be experiencing intermittent service disruptions due to a Fibre break. Clients connecting from the following following streets may be affected: Gull Road, Pikkewyn Road, White Waters, Perlemoen Road, Cape Verde Drive and Windblom Road.
Octotel is working to restore service as quickly as possible. We apologise for any inconvenience that this may be causing.
Resolved: 08:26, 21 Dec 2017
We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.
Resolved: 10:42, 19 Nov 2017
We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.
Resolved: 02:27, 08 Nov 2017
Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.
Resolved: 12:04, 01 Nov 2017
We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.
Resolved: 17:13, 15 Oct 2017
Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.
Resolved: 08:26, 21 Dec 2017
We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.
Resolved: 10:42, 19 Nov 2017
We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.
Resolved: 02:27, 08 Nov 2017
Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.
Resolved: 12:04, 01 Nov 2017
We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.
Resolved: 17:13, 15 Oct 2017
Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.
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Low Impact Fibre Break affecting SADV Fibre Clients in the Zaleni Complex 09:07, 12 Jan 2018
SADV Clients connected from the Zaleni Complex may be experiencing limited or intermittent connectivity. We are working with our upstream provider to resolve this as quickly as possible. We apologise for any incovenience that this may cause.
Resolved Fibre Maintenance 21:35, 06 Jan 2018
Resolved: 02:16, 07 Jan 2018
We will be performing maintenance on our fibre network on Sunday 07/01/2018 from 00:00AM. This will affect fibre clients in the Gauteng area. We hope to have this maintenance completed quickly. We apologise for any interruption that this may cause.
Resolved Intermittent Connectivity affecting Afrihost Vumatel 4Mbps Fibre Clients. 17:42, 03 Jan 2018
Resolved: 18:27, 04 Jan 2018
Vumatel 4Mbps Fibre Clients connecting in Gauteng may experience limited and intermittent connectivity. We are working with our Upstream providers to resolve this issue as quickly as possible.
Low Impact Network Outage in Sydenham/Glenhazel 12:45, 03 Jan 2018
Network Outage in Sydenham/Glenhazel. It is on a 144 core feeder cable.
Teams are already onsite and have started repairs.
Apologies for any inconveniences caused.
Resolved Vumatel Fibre issue affecting Clients in Little Falls. 15:43, 02 Jan 2018
Resolved: 05:49, 03 Jan 2018
Vumatel Fibre Clients connecting from Little Falls may experience intermittent and limited connectivity. The upstream vendors are working to correct this as quickly as possible. We apologise for any invconvenience that this may cause.