Broadband & Mobile Data

Gauteng Injured But Okay!

Medium Impact Vumatel investigating a potential fault in Blairgowrie

We have received complaints from Vumatel users around Blairgowrie.
Vumatel technicians are on site investigating.

We’ll update as we receive further feedback.

Resolved Limited or Intermittent Fibre Connectivity in the Maboneng Precinct.

Resolved

Afrihost Fibre Clients in the Maboneng Precinct may experience limited or intermittent connectivity. We are working with our upstream providers to resolve this as quickly as possible. We apologise for any inconvenience that this may cause.

Resolved Slow Speeds and High Latency on DSL and Openserve Fibre in North Region

Resolved: 12:05, 17 Jan 2018

We are currently receiving reports of degraded DSL and Openserve Fibre performance in the North Region (Johannesburg, Pretoria and surrounding areas). This is due to a fibre break, which our upstream provider is urgently attending to. We sincerely apologise for any inconvenience this may cause, and our team are working to minimise the impact to affected clients.

Resolved Vumatel Fibre outage affecting Roodekraans, Constantia Kloof, and Heldekruin.

Resolved: 06:40, 17 Jan 2018

Vumatel Fibre Clients connecting from Roodekraans ,Constantia Kloof, and Heldekruin may experience limited or intermittent connectivity due to a fibre outage. Technicians have been dispatched to investigate and we are working with our upstream providers to resolve this issue as quickly as possible. We apologise for any inconvenience that this is causing.

Resolved Fibre Break affecting SADV Fibre Clients in the Zaleni Complex

Resolved: 09:26, 15 Jan 2018

SADV Clients connected from the Zaleni Complex may be experiencing limited or intermittent connectivity. We are working with our upstream provider to resolve this as quickly as possible. We apologise for any incovenience that this may cause.

Free State Looking Good!

Resolved Slow Speeds and High Latency on DSL and Openserve Fibre in North Region

Resolved: 12:05, 17 Jan 2018

We are currently receiving reports of degraded DSL and Openserve Fibre performance in the North Region (Johannesburg, Pretoria and surrounding areas). This is due to a fibre break, which our upstream provider is urgently attending to. We sincerely apologise for any inconvenience this may cause, and our team are working to minimise the impact to affected clients.

Resolved Limited to no connection on RAIN LTE-A network

Resolved: 08:26, 21 Dec 2017

We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Reduced Throughput on Afrihost Mobile Data APN

Resolved: 02:27, 08 Nov 2017

Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

KwaZulu-Natal Injured But Okay!

Medium Impact Fibre Break in Kloof

Please note that there is a Fiber break reported in Kloof, affecting Uplands drive, John ross Place and Cato Road.
This will affect some Vumatel Fibre users.

Technicians are on-site repairing the damage.
Estimated Time of Repairs is 3 hours.

Resolved Limited or Intermittent DSL and Openserve Fibre Connectivity in the East

Resolved: 07:23, 18 Jan 2018

DSL and Openserve Fibre Clients in the East may be experiencing limited or intermittent connectivity. We are working with our upstream providers to resolve this as quickly as possible. We apologise for any incovenience that this may be causing.

Resolved Mitsol Service Interruption in Ballito

Resolved: 08:46, 12 Jan 2018

UPDATE 09H47 12 January 2018  Fibre Connectivity has been restored in Ballito and surrounding areas. We’d like to thank affected clients for the patience during this time.

Our upstream fibre provider have informed us of a fibre break in Ballito, affecting clients in Dunkirk, Beverly Hills, Simbithi, Seaward, Hilltop, Brettenwood and surrounding areas. Technicians have been dispatched to restore connectivity to affected clients. We sincerely apologise for the inconvenience.

Resolved Limited to no connection on RAIN LTE-A network

Resolved: 08:26, 21 Dec 2017

We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.

Resolved Degraded Internet Service In The East

Resolved: 11:35, 10 Dec 2017

DSL clients in the east may be experiencing degraded or limited connectivity. We are working with our upstream providers to identify and resolve this issue as quickly as possible. We apologise for any inconvenience that this may be causing.

Limpopo Looking Good!

Resolved Slow Speeds and High Latency on DSL and Openserve Fibre in North Region

Resolved: 12:05, 17 Jan 2018

We are currently receiving reports of degraded DSL and Openserve Fibre performance in the North Region (Johannesburg, Pretoria and surrounding areas). This is due to a fibre break, which our upstream provider is urgently attending to. We sincerely apologise for any inconvenience this may cause, and our team are working to minimise the impact to affected clients.

Resolved Limited to no connection on RAIN LTE-A network

Resolved: 08:26, 21 Dec 2017

We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Reduced Throughput on Afrihost Mobile Data APN

Resolved: 02:27, 08 Nov 2017

Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Northern Cape Looking Good!

Resolved Slow Speeds and High Latency on DSL and Openserve Fibre in North Region

Resolved: 12:05, 17 Jan 2018

We are currently receiving reports of degraded DSL and Openserve Fibre performance in the North Region (Johannesburg, Pretoria and surrounding areas). This is due to a fibre break, which our upstream provider is urgently attending to. We sincerely apologise for any inconvenience this may cause, and our team are working to minimise the impact to affected clients.

Resolved Limited to no connection on RAIN LTE-A network

Resolved: 08:26, 21 Dec 2017

We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Reduced Throughput on Afrihost Mobile Data APN

Resolved: 02:27, 08 Nov 2017

Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Eastern Cape Looking Good!

Resolved Limited to no connection on RAIN LTE-A network

Resolved: 08:26, 21 Dec 2017

We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.

Resolved Degraded Internet Service In South Region

Resolved: 13:49, 12 Dec 2017

We are currently receiving reports of high latency and slow throughput in the South region of our network. Our engineers are working with our upstream providers to investigate the cause of the issue and resolve it as quickly as possible. We apologise for any inconvenience that this might cause.

Resolved Degraded performance on Broadband products in the South

Resolved: 11:39, 18 Nov 2017

Broadband Clients in the South may be experiencing degraded or limited connectivity. Our upstream providers are investigating the cause of this issue. We apologise for any inconvenience that this may be causing.

Updated - 12h59: Throughput on Broadband products should improve as fail-over links have been activated. Accounts with Static IP addresses may still be experiencing limited or intermittent throughput.

Resolved Limited or No Connectivity in South

Resolved: 12:59, 02 Nov 2017

UPDATE: 14:00 Our Team has reported that the network in the South has returned to normal. We’ll continue to monitor performance on the network. We would like to thank you for your patience during this time.

UPDATE: 06:55 Our Network team is still working with our upstream provider to restore connectivity in our Southern Network. A percentage of DSL, Mobile & Fibre clients may continue to be affected during this time.

DSL, Fibre and Mobile Data Clients in the South may be experiencing limited or no throughput. We are working with our upstream providers to identify and resolve this issue as quickly as possible. We apologise for any inconvenience that this may be causing.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Western Cape Looking Good!

Resolved Limited to no connection on RAIN LTE-A network

Resolved: 08:26, 21 Dec 2017

We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.

Resolved Degraded Internet Service In South Region

Resolved: 13:49, 12 Dec 2017

We are currently receiving reports of high latency and slow throughput in the South region of our network. Our engineers are working with our upstream providers to investigate the cause of the issue and resolve it as quickly as possible. We apologise for any inconvenience that this might cause.

Resolved Openserve Fibre in Claremont and Surrounding Areas

Resolved: 10:42, 28 Nov 2017

Our network team are investigating reports of Openserve fibre connection issues in Claremont and surrounding areas. We are currently working with our upstream providers to resolve this as quickly as possible. Apologies for the inconvenience.

Resolved Degraded performance on Broadband products in the South

Resolved: 11:39, 18 Nov 2017

Broadband Clients in the South may be experiencing degraded or limited connectivity. Our upstream providers are investigating the cause of this issue. We apologise for any inconvenience that this may be causing.

Updated - 12h59: Throughput on Broadband products should improve as fail-over links have been activated. Accounts with Static IP addresses may still be experiencing limited or intermittent throughput.

Resolved Octotel Fibre break in Blouberg.

Resolved: 12:35, 03 Nov 2017

Update: The Fibre break has been repaired, all affected services will be up and running again.

Octotel Clients in the Blouberg-area may be experiencing intermittent service disruptions due to a Fibre break. Clients connecting from the following following streets may be affected: Gull Road, Pikkewyn Road, White Waters, Perlemoen Road, Cape Verde Drive and Windblom Road.

Octotel is working to restore service as quickly as possible. We apologise for any inconvenience that this may be causing.

Mpumulanga Looking Good!

Resolved Slow Speeds and High Latency on DSL and Openserve Fibre in North Region

Resolved: 12:05, 17 Jan 2018

We are currently receiving reports of degraded DSL and Openserve Fibre performance in the North Region (Johannesburg, Pretoria and surrounding areas). This is due to a fibre break, which our upstream provider is urgently attending to. We sincerely apologise for any inconvenience this may cause, and our team are working to minimise the impact to affected clients.

Resolved Limited to no connection on RAIN LTE-A network

Resolved: 08:26, 21 Dec 2017

We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Reduced Throughput on Afrihost Mobile Data APN

Resolved: 02:27, 08 Nov 2017

Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

North West Looking Good!

Resolved Slow Speeds and High Latency on DSL and Openserve Fibre in North Region

Resolved: 12:05, 17 Jan 2018

We are currently receiving reports of degraded DSL and Openserve Fibre performance in the North Region (Johannesburg, Pretoria and surrounding areas). This is due to a fibre break, which our upstream provider is urgently attending to. We sincerely apologise for any inconvenience this may cause, and our team are working to minimise the impact to affected clients.

Resolved Limited to no connection on RAIN LTE-A network

Resolved: 08:26, 21 Dec 2017

We are getting reports of limited to no connection on the RAIN network. We do apologise for the inconvenience. Our Network team is investigating.

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Reduced Throughput on Afrihost Mobile Data APN

Resolved: 02:27, 08 Nov 2017

Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

General Notices Looking Good!

Resolved Maintenance at Cape Town Teraco Datacenter

Resolved: 07:49, 06 Nov 2017

Maintenance Window: 6th November 2017, 01H00 (GMT+2) to 6th November 2017, 03H00 (GMT+2)

Our upstream service provider will be performing maintenance on MX routing at our Cape Town Datacenter.
Clients can expect limited to no service to the datacenter during this maintenance period.
Every effort will be made to minimise the impact to affected clients, and we apologise for any inconvenience this may cause.

Resolved SADV Fibre Clients in the Western Cape may experience intermittent international throughput.

Resolved: 08:00, 13 Sep 2017

We are working with our Upstream providers to resolve the issue affecting certain international links. SADV Clients in the Western Cape may experience limited international throughput. We apologise for any inconvenience that this may be causing.

Resolved Intermittent Connectivity for Evotel, Vumatel, Fibrehoods and Maboneng Fibre Clients in Johannesburg

Resolved: 12:06, 18 Aug 2017

Fibre Clients in Johannesburg on the Evotel, Vumatel, Fibrehoods and Maboneng Fibre products may be experiencing intermittent connectivity. We are working with our Upstream Providers to identify and resolve the cause of this issue as quickly as possible. We apologize for any inconvenience that this may be causing.

Resolved Vumatel & Fibrehoods Access in North

Resolved: 12:53, 05 Aug 2017

UPDATE 12:38 5 August 2017 Our engineers have resolved the network break and restored service. Affected clients should be back online. If your CPE/ONT device was rebooted during the outage, it may require another reboot to reconnect. Our team will continue to monitor for any further problems. We’d like to thank affected clients for their patience and understanding.

We are currently experiencing a network backhaul issue which is affecting users connecting via Vumatel and Fibrehoods. This will only affect clients in the North region (Gauteng, Free State, Limpopo, etc). Affected clients will have no internet access.

Our engineers are currently onsite addressing the issue and will restore services as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

Resolved Telephone Lines Down

Resolved: 07:33, 03 Jul 2017

We are experiencing problems with our PABX system, which means that telephonic support is currently inaccessible. Our technicians are addressing this as quickly as possible to restore normal support services. Please note that our team is available via email on support@afrihost.com, live chat via our website and by SMSing “Help” to 32541. Thank you for your patience.

Hosting Notices Looking Good!

Resolved Network Maintennance

Resolved: 12:06, 17 Jan 2018

Our Network Team will be conducting urgent maintenance on our network on Wednesday 17 January between 00:00 and 05:00. Vumatel and Fibrehoods connections will be affected as well as services in our Hosting environment during this time. We apologize for any inconvenience that this may cause.

Resolved Physical Dedicated Servers at Gallo Manor Data Centre

Resolved: 07:59, 22 Dec 2017

Some physical dedicated servers at our Gallo Manor facility may be slow or unreachable due to a network error. Our engineers are onsite to address this. We apologise for any inconvenience this may cause.

Resolved Storage issue affecting Cloud Servers in Bryanston Virtual Hosting Environment.

Resolved: 11:03, 22 Oct 2017

We are currently experiencing an issue with storage in our Bryantson Virtual Hosting Environment. This will affect a number of Cloud Servers hosted there. We are working with our vendors to resolve this as quickly as possible. We apologise for any inconvenience that this may cause.

Resolved Slow Email Delivery

Resolved: 06:25, 13 Oct 2017

We are receiving complaints that incoming emails are being delivered slower than usual. Our server administrators have traced this to a problem with our spam filters, which is in the process of being resolved. We sincerely apologise for any inconvenience this may cause.

Resolved Limited or Intermittent connectivity to Virtual Hosting Environment at Gallo Manor Data Center

Resolved: 17:29, 28 Sep 2017

Clients may experience limited or intermittent connectivity to their Cloud Servers in our Virtual Hosting Environment in the Gallo Manor Data Center. We are working with our vendors to resolve this issue as quickly as possible. We apologise for any inconvenience that this may be causing.

Support Details

Support via Website

We have a great support website with guides and troubleshooting, as well as a friendly online chat team.

Live Chat or Support Website

Support via Email

We provide clients with email and ticket based support, simply choose what works best for you and we’ll resolve your issue as soon as possible.

Email us or Submit a Ticket

Support via Phone

Want to talk to someone over the Phone? No Problem! We gladly assist telephonically during the hours outlined below.

011 612 7200

Mon‑Fri 07:00-20:00 / Sat-Sun 09:00-15:00

*Standard call rates. Free Landline minutes do not apply.

24/7 Call-Back Support

Want us to call you back any time 24/7? SMS us and one of our Legendary Support Agents will get in touch ASAP.

SMS "Help" to 32541

* SMS charged at R1.50. Free SMSes do not apply.