Broadband & Mobile Data

Gauteng Looking Good!

Resolved Fibrehoods Fibre Break

Resolved: 19:38, 25 Jul 2017

Fibrehoods have identified a break in their network affecting clients in the Northern Suburbs of Johannesburg. We are currently working with our providers to resolve the issue as quickly as possible. We would like to apologise for any inconvenience that this may cause.

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Resolved Vumatel Fibre

Resolved: 05:56, 19 Jul 2017

Clients on the Vumatel network may experience high latency and reduced throughput on their connections. We are currently working with our upstream providers to resolve this as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Resolved Intermittent Connectivity on Afrihost Mobile Data APN

Resolved: 18:57, 18 Jul 2017

Clients connecting with the Afrihost Mobile Data APN may experience intermittent or no connectivity. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Mobile Data Outage

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Free State Looking Good!

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Resolved Intermittent Connectivity on Afrihost Mobile Data APN

Resolved: 18:57, 18 Jul 2017

Clients connecting with the Afrihost Mobile Data APN may experience intermittent or no connectivity. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Mobile Data Outage

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Resolved Intermittent Access to Social Media Sites on Mobile APN

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Resolved Errors Accessing iCloud Services

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

KwaZulu-Natal Looking Good!

Resolved Limited DSL Connectivity

Resolved: 11:13, 06 Aug 2017

We are currently experiencing network issues affecting DSL and Openserve Fibre connections in the East. Our Network Engineers are currently working on addressing the issue. We apologise for any inconvenience that this might cause.

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Resolved Intermittent Connectivity on Afrihost Mobile Data APN

Resolved: 18:57, 18 Jul 2017

Clients connecting with the Afrihost Mobile Data APN may experience intermittent or no connectivity. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Slow and Intermittent DSL Connectivity

Resolved

DSL Clients in the East may be experiencing slow and intermittent connectivity. Our Team is investigating the cause of the issue with our upstream providers. We apologize for any inconvenience that this may cause.

Resolved Reduced throughput in the East

Resolved

DSL Clients connecting from the East may be experiencing reduced throughput. Our Team is investigating a drop in capacity in the East and is working with our Upstream providers to resolve the issue. We apologise for any inconvenience that this may cause.

Limpopo Looking Good!

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Resolved Intermittent Connectivity on Afrihost Mobile Data APN

Resolved: 18:57, 18 Jul 2017

Clients connecting with the Afrihost Mobile Data APN may experience intermittent or no connectivity. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Mobile Data Outage

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Resolved Intermittent Access to Social Media Sites on Mobile APN

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Resolved Errors Accessing iCloud Services

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Northern Cape Looking Good!

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Resolved Intermittent Connectivity on Afrihost Mobile Data APN

Resolved: 18:57, 18 Jul 2017

Clients connecting with the Afrihost Mobile Data APN may experience intermittent or no connectivity. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Mobile Data Outage

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Resolved Intermittent Access to Social Media Sites on Mobile APN

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Resolved Errors Accessing iCloud Services

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

Eastern Cape Looking Good!

Resolved South Mobile Network Maintenance

Resolved: 06:00, 08 Aug 2017

MTN will be performing scheduled maintenance to our Mobile Network between midnight and 6am. This should only affect clients in the South Region (Eastern and Western Cape). Affected clients may have no connectivity during this period. MTN have assured us that downtime will be kept to an absolute minimum while they perform this necessary upgrade. We apologise for any inconvenience this may cause.

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Resolved Intermittent Connectivity on Afrihost Mobile Data APN

Resolved: 18:57, 18 Jul 2017

Clients connecting with the Afrihost Mobile Data APN may experience intermittent or no connectivity. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Slow and Intermittent DSL Connectivity in the South

Resolved

DSL Clients connecting from the South may be experiencing slow and intermittent connectivity. Our Team is working with our Upstream Providers to indentify and resolve the cause of the issue. We apologize for any inconvenience that this may cause.

Resolved Reduced and Intermittent DSL Connectivity

Resolved

DSL Clients in the South may be experiencing reduced and intermittent connectivity. Our Team has identified an issue that may be causing a service disruption, we are working with our upstream providers to resolve this as quickly as possible. We apologize for any incovenience that this may cause.

Western Cape Looking Good!

Resolved South Mobile Network Maintenance

Resolved: 06:00, 08 Aug 2017

MTN will be performing scheduled maintenance to our Mobile Network between midnight and 6am. This should only affect clients in the South Region (Eastern and Western Cape). Affected clients may have no connectivity during this period. MTN have assured us that downtime will be kept to an absolute minimum while they perform this necessary upgrade. We apologise for any inconvenience this may cause.

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Resolved Intermittent Connectivity on Afrihost Mobile Data APN

Resolved: 18:57, 18 Jul 2017

Clients connecting with the Afrihost Mobile Data APN may experience intermittent or no connectivity. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Slow and Intermittent DSL Connectivity in the South

Resolved

DSL Clients connecting from the South may be experiencing slow and intermittent connectivity. Our Team is working with our Upstream Providers to indentify and resolve the cause of the issue. We apologize for any inconvenience that this may cause.

Resolved Reduced and Intermittent DSL Connectivity

Resolved

DSL Clients in the South may be experiencing reduced and intermittent connectivity. Our Team has identified an issue that may be causing a service disruption, we are working with our upstream providers to resolve this as quickly as possible. We apologize for any incovenience that this may cause.

Mpumulanga Looking Good!

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Resolved Intermittent Connectivity on Afrihost Mobile Data APN

Resolved: 18:57, 18 Jul 2017

Clients connecting with the Afrihost Mobile Data APN may experience intermittent or no connectivity. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Mobile Data Outage

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Resolved Intermittent Access to Social Media Sites on Mobile APN

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Resolved Errors Accessing iCloud Services

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

North West Looking Good!

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Resolved Intermittent Connectivity on Afrihost Mobile Data APN

Resolved: 18:57, 18 Jul 2017

Clients connecting with the Afrihost Mobile Data APN may experience intermittent or no connectivity. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Mobile Data Outage

Resolved

UPDATE 8:00AM 4 May 2017 We are seeing many clients reconnect as the network is restored. We are continuing to work with our upstream provider to ensure that service normalize for all affected clients. We’d like to thank our clients for their continued patience and understand.

We are receiving reports from users around the country that the Afrihost and MyMTN APN settings are not allowing them to connect to Mobile Data. We are working with our upstream provider to address this as quickly as possible. Affected clients will not be able to use any online services until the issue is resolved. We sincerely apologize for the inconvenience.

Resolved Intermittent Access to Social Media Sites on Mobile APN

Resolved

Afrihost Mobile Data clients may experience intermittent access to certain social media sites like Facebook, Instagram and Pinterest. We are working with those content providers to resolve the issue as quickly as possible. Other services are not affected. We apologise for any inconvenience this may cause.

Resolved Errors Accessing iCloud Services

Resolved: 08:57, 28 Feb 2017

UPDATE 10:00 28 February 2017 iCloud services are now working normally. We’d like to thank affected clients for their patience and understanding.

We have received complaints from Afrihost clients unable to access iCloud (Apple) services on our network. We are aware of the issue and are working with our upstream providers to resolve this as quickly as possible. This error will affect DSL, Fibre and Mobile Data clients. We sincerely apologise for any inconvenience this may cause.

General Notices Looking Good!

Resolved SADV Fibre Clients in the Western Cape may experience intermittent international throughput.

Resolved: 08:00, 13 Sep 2017

We are working with our Upstream providers to resolve the issue affecting certain international links. SADV Clients in the Western Cape may experience limited international throughput. We apologise for any inconvenience that this may be causing.

Resolved Planned Maintenance on Octotel Fibre (Seapoint)

Resolved: 04:00, 14 Sep 2017

Fibre clients using Octotel connectivity will have intermittent to no connectivity between 23h00 on 13 September 2017 and 05h00 on 14 September 2017, as a result of planned maintenance. This maintenance will affect clients in Bantry Bay, Seapoint.

Every effort will be made to minimise the impact to affected clients, and we apologise for any inconvenience this may cause.

Resolved Emergency Maintenance on SADV Fibre in Fourways

Resolved: 06:00, 08 Sep 2017

Fibre clients using SA Digital Villages connectivity will have intermittent or no connectivity between 23h00 on 07 September 2017 and 07h00 on 08 September 2017, as a result of emergency maintenance. This maintenance will affect SADV clients in Fourways.

Every effort will be made to minimise the impact to affected clients, and we apologise for any inconvenience this may cause.

Resolved Planned Maintenance on Octotel Fibre

Resolved: 04:00, 31 Aug 2017

Fibre clients using Octotel connectivity will have intermittent connectivity between 23h00 on 30 August 2017 and 05h00 on 31 August 2017, as a result of planned maintenance. This maintenance will affect the following areas in Vredehoek, Western Cape: Bellair Road, Wexford Road, St James Street and Exner Avenue.

Every effort will be made to minimise the impact to affected clients, and we apologise for any inconvenience this may cause.

Resolved Planned Maintenance on Frogfoot Fibre

Resolved: 00:00, 25 Aug 2017

Fibre clients using Frogfoot connectivity will have no connectivity between 23h59 on 24 August 2017 and 01h00 on 25 August 2017, as a result of planned maintenance. This maintenance will affect all Cape Town clients on the Frogfoot Network.

Every effort will be made to minimise the impact to affected clients, and we apologise for any inconvenience this may cause.

Hosting Notices Looking Good!

Resolved Network Error At Bryanston Data Centre

Resolved

We are currently experiencing a network error at our Bryanston Data Centre. We’re working with our upstream provider to resolve this as quickly as possible. Affected clients may have limited or no connectivity to their hosted services at this data centre. We sincerely apologise for any inconvenience this may cause.

Resolved Intermittent Connectivity to Virtual and Dedicated Servers in Gallo Manor and Bryanston Data Centers

Resolved: 12:06, 18 Aug 2017

There may be intermittent or limited connectivity to virtual and dedicated servers hosted at the Gallo Manor and Bryanston Data Centers. Our Team is working with Upstream Vendors to identify and resolve this issue as quickly as possible. We apologize for any inconvenience that this may be causing.

Resolved Intermittent Or Limited Connectivity To Hosting Environment At Bryanston Data Center

Resolved: 05:58, 08 Aug 2017

We are currently experiencing a network error at our Bryanstan Data Centre. Affected clients may have intermittent or limited connectivity to their hosted services. Our Server Administrators are investigating and will restore services as quickly as possible. We apologize for any inconvenience this may cause.

Resolved Intermittent or limited connectivity to Virtual Hosting Environment at Gallo Manor Data Center

Resolved: 16:38, 19 Jul 2017

There is currently an isolated hosting cluster issue in our Gallo Manor Virtual Hosting Environment. Affected clients may have intermittent or limited service on their hosted servers. Our Team is working to resolve this issue as promptly as possible. We apologise for any inconvenience that this may cause

Resolved Hosting Environment Inaccessible

Resolved: 06:34, 13 Jun 2017

Our engineers have reported that a network error is affecting access to hosted services. Affected clients may not be able to access their servers, emails, ClientZone or other hosted services at this time. Our technical team is on-site to resolve the error with our upstream provider. We sincerely apologise to affected clients for any inconvenience this may cause.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with easy Email and Ticket Support, simply choose what works best for you and we’ll resolve your issue as soon as possible.

Email us or Submit a Ticket

Support via Phone

Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below

011 612 7200

Mon‑Fri 07:00-20:00 / Sat-Sun 09:00-15:00

*Standard call rates. Free Landline minutes do not apply.

24/7 Call-Back Support

Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.

SMS "Help" to 32541

* SMS charged at R1.50. Free SMSes do not apply.