Broadband & Mobile Data

Gauteng Looking Good!

Resolved Urgent TT Connect Maintenance

Resolved: 10:42, 19 Nov 2017

TT Connect is conducting maintenance in the Strelitzia Estate and Thornhill Estate with an estimated completion time of 11PM this evening. We would like to apologize for any inconvenience that this might cause.

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Vumatel Fibre Break at 5th Avenue in Westdene

Resolved: 11:40, 18 Nov 2017

Vumatel Fibre Clients connected from 5th Avenue in Westdene may experience limited or intermittent connectivity. Technicians are on-site to repair the Fibre break and restore service as quickly as possible. We apologise for any inconvenience caused by this.

Resolved Vumatel Fibre Break at Mandeville Road

Resolved: 08:31, 17 Nov 2017

Vumatel has reported a suspected Fibre break at Mandeville Road. Clients on Vumatel Fibre connecting from Mandeville Road may experience intermittent or limited connectivity. Technicians are being dispatched to investigate. We apologise for any inconvenience that this may cause.

Resolved Vumatel Fibre outage affecting Roodekrans, Heldekruin, and Constantia Kloof

Resolved: 08:30, 17 Nov 2017

Vumatel Fibre Clients in Roodekrans and Heldekruin may experience intermittent or limited connectivity. A technician has been dispatched to investigate the outage. We apologise for any inconvenience that this may cause.

Free State Looking Good!

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Reduced Throughput on Afrihost Mobile Data APN

Resolved: 02:27, 08 Nov 2017

Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Resolved International throughput on Fixed Wireless Internet

Resolved: 17:13, 15 Oct 2017

Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

KwaZulu-Natal Looking Good!

Resolved Reduced Throughput

Resolved: 05:52, 12 Nov 2017

Network Operations in the Durban area has reported some problems with accessing websites. This means that the access to website might be slow or very intermittent.  Please bear with us; as we’re working hard with our upstream providers in find a resolve as quickly as possible.  We do apologize for the inconvenience.

Resolved High latency and reduced throughput

Resolved: 09:16, 04 Nov 2017

We’re currently investigating high latency and reduced throughput on our core DSL Network in the East. Our Network Engineers are currently working with our upstream providers to resolve the issue as speedily as possible. Our sincerest apologies for any inconvenience that this might cause.

Resolved Reduced throughput in the East

Resolved: 13:02, 02 Nov 2017

Fibre, DSL and Mobile Clients in the East may be experiencing reduced and intermittent throughput. We are working with our upstream providers to identify and resolve this issue as quickly as possible. We apologise for any inconvenience that this may be causing.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Resolved International throughput on Fixed Wireless Internet

Resolved: 17:13, 15 Oct 2017

Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Limpopo Looking Good!

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Reduced Throughput on Afrihost Mobile Data APN

Resolved: 02:27, 08 Nov 2017

Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Resolved International throughput on Fixed Wireless Internet

Resolved: 17:13, 15 Oct 2017

Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Northern Cape Looking Good!

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Reduced Throughput on Afrihost Mobile Data APN

Resolved: 02:27, 08 Nov 2017

Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Resolved International throughput on Fixed Wireless Internet

Resolved: 17:13, 15 Oct 2017

Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

Eastern Cape Looking Good!

Resolved Degraded performance on Broadband products in the South

Resolved: 11:39, 18 Nov 2017

Broadband Clients in the South may be experiencing degraded or limited connectivity. Our upstream providers are investigating the cause of this issue. We apologise for any inconvenience that this may be causing.

Updated - 12h59: Throughput on Broadband products should improve as fail-over links have been activated. Accounts with Static IP addresses may still be experiencing limited or intermittent throughput.

Resolved Limited or No Connectivity in South

Resolved: 12:59, 02 Nov 2017

UPDATE: 14:00 Our Team has reported that the network in the South has returned to normal. We’ll continue to monitor performance on the network. We would like to thank you for your patience during this time.

UPDATE: 06:55 Our Network team is still working with our upstream provider to restore connectivity in our Southern Network. A percentage of DSL, Mobile & Fibre clients may continue to be affected during this time.

DSL, Fibre and Mobile Data Clients in the South may be experiencing limited or no throughput. We are working with our upstream providers to identify and resolve this issue as quickly as possible. We apologise for any inconvenience that this may be causing.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Resolved International throughput on Fixed Wireless Internet

Resolved: 17:13, 15 Oct 2017

Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Slow And Intermittent DSL Connectivity In The South

Resolved: 08:34, 03 Oct 2017

We are experiencing slow throughput and intermittency on our Southern DSL Network due to a fibre break. Our engineers are working with upstream providers to restore service as soon as possible. We apologies for any inconvenience that this might cause.

Western Cape Looking Good!

Resolved Degraded performance on Broadband products in the South

Resolved: 11:39, 18 Nov 2017

Broadband Clients in the South may be experiencing degraded or limited connectivity. Our upstream providers are investigating the cause of this issue. We apologise for any inconvenience that this may be causing.

Updated - 12h59: Throughput on Broadband products should improve as fail-over links have been activated. Accounts with Static IP addresses may still be experiencing limited or intermittent throughput.

Resolved Octotel Fibre break in Blouberg.

Resolved: 12:35, 03 Nov 2017

Update: The Fibre break has been repaired, all affected services will be up and running again.

Octotel Clients in the Blouberg-area may be experiencing intermittent service disruptions due to a Fibre break. Clients connecting from the following following streets may be affected: Gull Road, Pikkewyn Road, White Waters, Perlemoen Road, Cape Verde Drive and Windblom Road.

Octotel is working to restore service as quickly as possible. We apologise for any inconvenience that this may be causing.

Resolved Limited or No Connectivity in South

Resolved: 12:59, 02 Nov 2017

UPDATE: 14:00 Our Team has reported that the network in the South has returned to normal. We’ll continue to monitor performance on the network. We would like to thank you for your patience during this time.

UPDATE: 06:55 Our Network team is still working with our upstream provider to restore connectivity in our Southern Network. A percentage of DSL, Mobile & Fibre clients may continue to be affected during this time.

DSL, Fibre and Mobile Data Clients in the South may be experiencing limited or no throughput. We are working with our upstream providers to identify and resolve this issue as quickly as possible. We apologise for any inconvenience that this may be causing.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Resolved International throughput on Fixed Wireless Internet

Resolved: 17:13, 15 Oct 2017

Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Mpumulanga Looking Good!

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Reduced Throughput on Afrihost Mobile Data APN

Resolved: 02:27, 08 Nov 2017

Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Resolved International throughput on Fixed Wireless Internet

Resolved: 17:13, 15 Oct 2017

Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

North West Looking Good!

Resolved Degraded Internet Service in North Region

Resolved: 10:42, 19 Nov 2017

We are currently receiving reports of slow speeds and high latency in the North Region. We believe this is due to a cable failure on the Telkom network, which is being urgently addressed by Telkom’s technicians. Affected clients may experience poor connectivity until the cable is restored. We are doing our absolute best to minimise the impact to affected clients. We apologise any inconvenience this may cause.

Resolved Reduced Throughput on Afrihost Mobile Data APN

Resolved: 02:27, 08 Nov 2017

Clients connecting with the Afrihost Mobile Data APN may experience slow throughput and intermittency. Our Team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Fixed Wireless Connectivity

Resolved: 12:04, 01 Nov 2017

We’re currently investigating reports of limited connectivity on Fixed Wireless connections. Our Network Team is currently working with our upstream providers to restore service as quickly as possible. We would like to apologize for any inconvenience that this might cause.

Resolved International throughput on Fixed Wireless Internet

Resolved: 17:13, 15 Oct 2017

Clients connecting with the Afrihost fixed wireless internet may experience intermittent or no connectivity to international sites. Our team is working with our upstream providers to identify and resolve the issue as quickly as possible. We apologise for any inconvenience that this has caused.

Resolved Vumatel Fibre Network

Resolved: 19:51, 24 Jul 2017

Clients currently active on Vumatel Fibre might experience trouble connecting due to a Vumatel network outage. We are currently working with Vumatel to get this resolved as quickly as possible. We would like to apologise for any inconvenience that this might cause.

General Notices Looking Good!

Resolved Maintenance at Cape Town Teraco Datacenter

Resolved: 07:49, 06 Nov 2017

Maintenance Window: 6th November 2017, 01H00 (GMT+2) to 6th November 2017, 03H00 (GMT+2)

Our upstream service provider will be performing maintenance on MX routing at our Cape Town Datacenter.
Clients can expect limited to no service to the datacenter during this maintenance period.
Every effort will be made to minimise the impact to affected clients, and we apologise for any inconvenience this may cause.

Resolved SADV Fibre Clients in the Western Cape may experience intermittent international throughput.

Resolved: 08:00, 13 Sep 2017

We are working with our Upstream providers to resolve the issue affecting certain international links. SADV Clients in the Western Cape may experience limited international throughput. We apologise for any inconvenience that this may be causing.

Resolved Intermittent Connectivity for Evotel, Vumatel, Fibrehoods and Maboneng Fibre Clients in Johannesburg

Resolved: 12:06, 18 Aug 2017

Fibre Clients in Johannesburg on the Evotel, Vumatel, Fibrehoods and Maboneng Fibre products may be experiencing intermittent connectivity. We are working with our Upstream Providers to identify and resolve the cause of this issue as quickly as possible. We apologize for any inconvenience that this may be causing.

Resolved Vumatel & Fibrehoods Access in North

Resolved: 12:53, 05 Aug 2017

UPDATE 12:38 5 August 2017 Our engineers have resolved the network break and restored service. Affected clients should be back online. If your CPE/ONT device was rebooted during the outage, it may require another reboot to reconnect. Our team will continue to monitor for any further problems. We’d like to thank affected clients for their patience and understanding.

We are currently experiencing a network backhaul issue which is affecting users connecting via Vumatel and Fibrehoods. This will only affect clients in the North region (Gauteng, Free State, Limpopo, etc). Affected clients will have no internet access.

Our engineers are currently onsite addressing the issue and will restore services as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

Resolved Telephone Lines Down

Resolved: 07:33, 03 Jul 2017

We are experiencing problems with our PABX system, which means that telephonic support is currently inaccessible. Our technicians are addressing this as quickly as possible to restore normal support services. Please note that our team is available via email on support@afrihost.com, live chat via our website and by SMSing “Help” to 32541. Thank you for your patience.

Hosting Notices Looking Good!

Resolved Storage issue affecting Cloud Servers in Bryanston Virtual Hosting Environment.

Resolved: 11:03, 22 Oct 2017

We are currently experiencing an issue with storage in our Bryantson Virtual Hosting Environment. This will affect a number of Cloud Servers hosted there. We are working with our vendors to resolve this as quickly as possible. We apologise for any inconvenience that this may cause.

Resolved Slow Email Delivery

Resolved: 06:25, 13 Oct 2017

We are receiving complaints that incoming emails are being delivered slower than usual. Our server administrators have traced this to a problem with our spam filters, which is in the process of being resolved. We sincerely apologise for any inconvenience this may cause.

Resolved Limited or Intermittent connectivity to Virtual Hosting Environment at Gallo Manor Data Center

Resolved: 17:29, 28 Sep 2017

Clients may experience limited or intermittent connectivity to their Cloud Servers in our Virtual Hosting Environment in the Gallo Manor Data Center. We are working with our vendors to resolve this issue as quickly as possible. We apologise for any inconvenience that this may be causing.

Resolved Network Error At Bryanston Data Centre

Resolved

We are currently experiencing a network error at our Bryanston Data Centre. We’re working with our upstream provider to resolve this as quickly as possible. Affected clients may have limited or no connectivity to their hosted services at this data centre. We sincerely apologise for any inconvenience this may cause.

Resolved Intermittent Connectivity to Virtual and Dedicated Servers in Gallo Manor and Bryanston Data Centers

Resolved: 12:06, 18 Aug 2017

There may be intermittent or limited connectivity to virtual and dedicated servers hosted at the Gallo Manor and Bryanston Data Centers. Our Team is working with Upstream Vendors to identify and resolve this issue as quickly as possible. We apologize for any inconvenience that this may be causing.

Support Details

Support via Website

We have a great support website with guides and troubleshooting, as well as a friendly online chat team.

Live Chat or Support Website

Support via Email

We provide clients with email and ticket based support, simply choose what works best for you and we’ll resolve your issue as soon as possible.

Email us or Submit a Ticket

Support via Phone

Want to talk to someone over the Phone? No Problem! We gladly assist telephonically during the hours outlined below.

011 612 7200

Mon‑Fri 07:00-20:00 / Sat-Sun 09:00-15:00

*Standard call rates. Free Landline minutes do not apply.

24/7 Call-Back Support

Want us to call you back any time 24/7? SMS us and one of our Legendary Support Agents will get in touch ASAP.

SMS "Help" to 32541

* SMS charged at R1.50. Free SMSes do not apply.