Tertia Fourie
Afrihost as an ISP overall, gets no star. However these stars are for Neo M. She is absolutely amazing and if I had a company, I would employ her at the drop of a hat. She has restored my faith in your call centre and went above and beyond to help me. Wow! Love you Neo! You've just made my day. You will achieve great things and should be promoted to top level management, and replace the current CEO. Afrihost is a better place, just by having you there. Godspeed.
Angelo Grauso
I have been with Afrihost since they first offered ADSL and am now on Fiber. My experience and quality of service from them has always been amazing.
Aman te Water
Excellent customer service. Messages are answered almost immediately with no long queues. Service agents are patient and multi lingual humans.
Rendy Red
If there was a 10 star rating Afrihost support would get it . When dealing with the consultants I feel so at easeand regardless of what the issue is they always solve it. Thank you for the best helpdesk and support. Keep up the fanatics service.
Marisa Von Brandis
We all experience down time on our fibre connections every now and then. Luckily with the efficient service from Afrihost and Maria our connection was restored in no time.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
