Johan Opperman
Afrihost efficiency, professionalism, support and product is absolutely amazing. Sorted from time of query to installation 1 week. Uptime 99%, speeds consistent and overall customer focused company. One month later still satisfied
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Molobe Constance Maleho
Afrihost is the best. Professional remote IT consultants, great value for money. The excellent service and patience from Ricky Sithole, made me feel like I had my own IT techician, just like in a big company set up.
Heloïse Rossouw
First day working from home my router started giving problems, as fate would have it. Due to loadshedding and UPS usage I experienced some difficulty with my connectivity. I don't have the words to describe what the problem was cause I know next to nothing about IT, but with the help of Afrihost's WhatsApp helpline and the awesome helper assigned to me (they have real people online helping you over WhatsApp, not just bots), I was able to sort it out in a jiffy. Thanks Afrihost you all deserve big Christmas bonusses.
Joshua20prince
Me being old wasn't easy dealing with Afrihost at first with their sophisticated apps. They sion understood me and things became much better. It's been years and now we're on the same page. They just doing their job , very professional . Yes i will recommend them 👌 to everyone. Thank you Afrihost 😊 Keep up the good work 👏 🙌
Nicole Byleveld
Mali has been a great help. She did not only focus on my current problem, she also checked what the next steps would be and assisted me right to the end. It has been a great experience and would recommend Afrihost.
