lf hans
They are the best at response time and solutions. Highly recommend them. Best internet service provider experience I've had. No waiting for hours on a call or days for an email to be responded to. Quick and efficient. I ordwred my line yeatetday evening and got it all setup this morning. I had a hiccup and once I called was resolved within less than 5min. Thank you making your service so seemingless
Justin Maans
Tuesday 30 April 2024
My line with RSAWeb was cancelled. I've been very disappointed by their service lately. Their pricing didn't link accordingly with their service levels.
Wednesday 01 May 2024
I signed up with Supersonic. Chose my package, submitted my documents, everything.
Thursday 02 May 2024
The entire morning I was battling to get confirmation from Supersonic regarding my order. I phoned, but no answer. I sent WhatsApp messages, no reply. I cancelled my order with Supersonic.
Thursday 02 May 2024
I signed up with Afrihost. My fiber line was activated same day and my router arranged.
Friday 03 May
After I failed to connect the router for WiFi, Afrihost assisted me to connect my existing router so we can have WiFi while waiting for the new router. Quick and effective assistance received.
Monday 06 May
I received my router. I had challenges with the settings and Ricky took me step by step via WhatsApp. I'm sorted and everything is in order.
I haven't experienced this level of service in a very long time.
Afrihost is the service provider you need. Their service levels are very high, support staff are quick and efficient. They easily get a 10/10 rating from me.
I have faster Mbps at a cheaper rate with Afrihost and excellent service on top of it. That's a powerful combination to have 💪🏽💯
Vaal Security
I’d like to extend a sincere thank you to Refentse for their outstanding assistance with my recent fibre installation query. From the moment I reached out, Refentse was professional, patient, and genuinely committed to resolving my concern. They took the time to listen, provided clear and accurate information, and followed through without delay.
It’s rare to come across service that feels both efficient and human—but Refentse delivered exactly that. Their calm demeanor and willingness to help turned what could have been a frustrating experience into a smooth and reassuring one.
Thank you, Refentse, for your excellent support and for going the extra mile. Your help made a real difference
Dane Temlett
Ordered their Pure LTE package. From ordering off their website to receiving my package in hand was less than 24hrs. Brilliant service guys - Thankyou!
They even prepared the router for me so all I had to do was plug in which was flawless.
MTN and Vodacom… you guys have no understanding of Customer & Service.
olerato diale
The rating is based solely on the customer service agent I was in touch with-namely Gildo! What an amazing human interaction I had which has become so rare in customer support. I really appreciate his level of attentive listening, kindness and patience which resulted in me not cancelling services which I initially got in touch to do. Thank you Sir!!!
Matthew Devonport
Many channels to have any issues resolved, service is very good. I've never had any issues with afrihost. It's generally the end infrastructure provider that's the problem and afrihost does a good job relaying the issue and getting it resolve. Probably the best provider is SA at the moment I'd say
