Gradwell Lindhorst (Dark Mode)
Afrihost is by far THE BEST ISP in South Africa. Whenever you chat to them ALWAYS for a reason of my own doing they resolve the issue in minutes. They have the best support staff in SA. You feel like you are speaking to a friend. I have been with AFRIHOST for over 9years. Thank You AFRIHOST. PURE INTERET JOY
Monique Davy
Looks like the only company I've dealt with that is really going out of their way to help. Also big shout out to Nikita S for all your help, you rock girl!!
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Candy
So far I'm happy switching from my previous ISP which was Supersonic!!!! to my current ISP which is now Afrihost 🙃No problems no delays no bad customer service. I hope it stays that way!!!!!
Madeleine De Beer
I spoke to Apelele, at Afrihost this morning, I have never encountered such friendly nature and people that can take a joke. This person helped me with everything I asked for, and actually I had a smile on my face. I can truly say, if this is how they treat you then there service should definitely be the same. I can surely recommend this service provider.. They are surely GREAT and Apelele, YOU RULE!
Ian Dinan
I enjoy interacting with the Whatsapp service of Afrihost, the more I have used it the more I find I understand of what I am trying to achieve with hosting, security. Although sometimes it may take a while for the assistant to be available, once they are attending to your enquiry, they are fully on board and very attentive to assist. It's a good experience.
