Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Yuvan Sewcharan
Very efficient service by Afrihost. I had a fibre connection problem and they were able to get me connected within a few hours .Highly recommend Afrihost.
John Shelembe
I had a problem with my debit order payments and used WhatsApp to interact with one of Afrihost's technicians. His name is Larry and found him to be knowledgeable and had patience with my repetitive questions.
Freddy Rode
Always a pleasure in dealing with Afrihost. They make connecting to the internet easy, even for people that don't know what wifi is. And the best part is that you can request a call me back or chat via WhatsApp. Also the fibre is fast and reliable. I don't know if there's any need to look any further.
Melvin Prins
I want to express my appreciation for the manner in which my problem has Been dealt with calmly and respectfully. A big thumps up to Linda and Thabiso!!
Rene Gorman
This was the best experience I have had with a service provider ever. It is incredible that they call you and you don't have to wait for hours to be assisted. I love that I could do this online in the comfort of my home. Their website is user-friendly, such a pleasure for someone like me who struggles with technology! they are surely geared to make life easy in this world of technology. The people were very professional and extremely helpful. We also have Afrihost as our service provider for our internet. What a pleasure.
