Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Vayda Pietersen
Afrihost is efficient and the prime I've dealt with is very friendly and helpful. I haven't encountered any problems with them.
Also... Afrihost made my switch to fibre so easy and stress free
Jaco Esterhuizen
I have been with Afrigost for many years and can reccomend them without any doubt for any internet or mobike connectivity needs.
Thank you Afrihost team for great service.
Karen Myburgh
I've worked for a number of ISP's and in my short dealings with Afrihost can honestly say their service is OUTSTANDING. I will only ever use Afrihost going forward.
Collin Iyapian
Been trying to get fibre installed at a holiday apartment in the coast
Contacted Webafrica and agent was immediately available to process my order and contract
Been trying to get a status of connection is a nightmare ….
On 2 occasions . I had to wait over 24 hours for an agent to reply on the Wattsapp chat
To date I am still awaiting for a Human to make contact
I decided to get Afrihost rather….
@Afrihost, I managed to get all the info within a few minutes
Awesome service and amazing response time
Keep it up guys!!
Heidi Waller
I am porting across from Vodacom to Afrihost. The process has been seamless, quick and the service received from the online agent (real person not a bot) was excellent.
