Faranah Hendricks
Last week we were without internet for 3 whole days. It affects us badly as my household works from home. I spoke to 3 different people on 3 separate occasions and all they said do a hard reboot for 15 minutes. Sigh. Of course we already tried that but they insisted that will solve the problem. Eventually I speak to a technician called Jono. He spoke to us for almost 2 hours troubleshooting. What an absolute star! After figuring out what went wrong our internet was back up within 3 hours! I am not sure if those other technicians are not trained or they just don't care about their job but Jono really saved the day. Putting in all that effort and so very helpful :) So, thank you Jono!
Besa Ruele
Have had my fair share of bad experience with ISPs but I’m glad to commend both VUMA and Afrihost for a really speedy fault logging and resolution. I had connectivity drop completely on Friday evening. Logged a call via WhatsApp on Saturday morning, the Afrihost technician was very polite and I got a reply indicating it would be attended to within 3 working days. Quite a bummer given we work from home. Literally 2 hours later, a VUMA technician was on site. He troubleshooted for about 3 hours and then suggested he come back the following day to try one more option. He came back on Sunday and confirmed the problem was a configuration one. This morning, Monday, I gave the feedback to Afrihost and Jehan assisted in reconfig and voila I’m sorted. I was impressed with the quick responses and commitment to solving the problem. Thanks to both VUMA and Afrihost.
J R Kashiri
Customer Service agent Thabang was very helpful. I have been struggling with an issue for almost 2 months, Thabang walked me through all the steps and eventually got it right. He deserves a Bells
Trevor Campbell
The quality of the service was simply amazing. The operator that assisted me setting up my internet connection was exceptionally professional and I could tell he knew what he was doing. Thank you for restoring my faith in customer satisfaction and my faith in Afrihost.
Phil P
Had a less than ideal experience with someone from support because they immediately thought they were addressing my issue instead of listening. I then called back and was met with someone else who took the time to ask questions 1st to fully understand the issue before working on the solution and hence knocking it out of the park.
Isabel van Niekerk-Brzanovic
I used Afrihost in the past and were very satisfied with their product and service and after returning home from overseas,I decided to make use of their services again.And once again,they did not dissapoint.Excellent service and customer care! Thank yoi
