Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Marisa Von Brandis
We all experience down time on our fibre connections every now and then. Luckily with the efficient service from Afrihost and Maria our connection was restored in no time.
Duan Burden
Big THANKS to Afrihost and their team. As a newbie you guys have made it so easy for me with the installation of the fibre. Your correspondence is on point!!! 3 days and we're surfing!!! Again, thank you! Well done!!!
Graham Yutar
Afrihost are such a pleasure to be with.
Help system is brilliant - all live and online.
With their app you can monitor all your services 24/7.
Highly recommend Afrihost
Jan-Louis Louw
I cannot complain, from DSL I had years ago, mobile internet to the hosting plans it is affordable, and service has always been consistant, I love Afrihost, I just wish our Area had Fibre and I would use them for that as well.
Kashmeera Siv
I’ve had a great experience with Afrihost, especially when using their WhatsApp support line. The service is quick, friendly, and incredibly helpful. Every time I reached out, the agents responded promptly and guided me step-by-step until my issue was sorted out. It’s so convenient to get support without waiting on a call, and the team is always patient and professional.
Thank you, Afrihost, for making customer service so easy and efficient. Highly recommended!
