Demi
We've had a great experience with Afrihost the past 8 months. The initial set up was super easy and our router arrived quickly.
The app is ridiculously user friendly! We are tech savvy people but I do feel that people that aren't will get the hang of it quickly.
Being able to get support on WhatsApp is also so convenient. Very happy with our decision to go with Afrihost!
barry ryan
Been a loyal client for afrihost for a few years and they never let me down, great service and online support very easy and nice to work with.
Thanks for the great service and keep up the good work
Madeleine De Beer
I spoke to Apelele, at Afrihost this morning, I have never encountered such friendly nature and people that can take a joke. This person helped me with everything I asked for, and actually I had a smile on my face. I can truly say, if this is how they treat you then there service should definitely be the same. I can surely recommend this service provider.. They are surely GREAT and Apelele, YOU RULE!
Marcela Manuel
Afrihost is the best service provider so far for website hosting, their customer service is golden and they respond and solve quick. I just love them 🙏🏽
Amina Toefy
Afrihost is good, customer service is excellent, definitely recommend them, Afrihost. However, VUMATEL I WILL SCREAM OUT, SAYING: NEVER USE THEIR SERVICE, pathetic over and over.
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
