KING NIGHTSHADE Clash of Clans
Thank you afrihost service was good and fast. Work is done well. You got a life time client here. Would recommend you to everyone. On the property where i stay is 3 more clients who is looking for wi-fi will make sure they contact afrihost. Thanks a lot.
Jan Hanekom
Friendly service, new Whatsapp function works nicely. (2018) Still as good as ever, awesome service and quick response from Afrihost (Whatsapp process still works great) - 2024
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Mark Landers
Amazing service all round
Superb,winning,why go with anyone else.
I cak tell you wuth full confidence that you are making a quality choice to go with Afrihost
Devon Michael Kok
Mukhethwa, was so detailed, absolutely no fuss or hassles given, he found the most effective solution. and made my aggravated experience so pleasant. I am literally smiling while typing this for him.
I beseech of you to please commend his customer service experience with the rest of your team and make an example of easily going the extra mile and showing product knowledge.
I thank you for this and appreciate your service Mukhethwa.
Forward this to your manager to do something about it for you. And train all to be as best as they can be and use you as an example in there daily working lives.
Kim Julies
Great Service. I've had a couple of WhatsApp conflicts with the people on chat ... But majority of them helped me speedily .. I am happy with Afrihost
