Developer Team
There is no better ISP than that of Afrihost. Down to earth, logical, on the edge of cutting tech and innovations make them a blessing to deal with.
Zaahir Khan
More great service from Afrihost. Easy to access WhatsApp customer service communication functionality with rockstar “Rethabile” on the keyboard. In a time where other companies are finding more and more ways to put technological barriers between humans, Afrihost makes it easier. Love.
Tanweer Samsodien
Been With Afrihost now for many years. While there are other ISP's that are cheaper out there, Afrihosts customer service is 2nd to none.
These guys know what they doing. Always happy.
Lekentle Mohlala
Thulanie, thank you very much, you represent your company very well and i like how you handle everything, lastly how you answered my questions.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Louise Bezuidenhout
I would like to extend my heartfelt gratitude to Itumeleng M at Afrihost. Words cannot truly capture how appreciative I am of your kindness, professionalism, and unwavering dedication to assisting me. It's incredibly rare to encounter a service agent who genuinely cares and goes above and beyond, and you certainly exceeded my expectations.
I believe service like yours comes from a true passion for helping others, not just a job. As a former service advisor myself, I can recognize excellent customer care when I see it. You took the time to ensure I fully understood the process, and I am deeply grateful for your efforts.
Afrihost is fortunate to have someone with your exceptional customer service skills, and I sincerely hope your hard work and dedication are recognized and rewarded. Thank you once again for your outstanding service!
