Aug-Lynne Maphomey
We've been with Afrihost/ Vumatel since 2019 - Pleasant service, no hassles, reliable internet connection at all times, I don't recall being without Internet, even with loadshedding and our UPS, our line and experience has been nothing but perfect. We're happy to move to our new home and continue our Journey with Afrihost/ Vumatel there, they've become a huge part of our Family. 🙂
Shannon McCormick
I've been with Afrihost for over a year. I find NO fault. If I've had problems, I find it VERY simple & easy to access help. I find their staff friendly & competent. Furthermore, dealing with/talking to the staff doesn't make me feel like a complete illiterate. Recommend whole heartedly (:
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
Angelo Ryan
Had a bit of a rocky start with Afrihost but they really took a lot of care to set things right and since then it's been fantastic. I've had two issues with my fiber line (not Afrihost's fault) and both times they were EXTREMELY responsive and my downtime was under 24 hours which is incredible.
Mashudu T
After four agonizing days without internet, Ayanda C was an absolute lifesaver. From the moment I reached out, she was professional, patient, and genuinely committed to solving my issue. What I appreciated most was how she stayed on top of things and saw the problem through to resolution, not just passing me along or leaving me with vague answers.
Getting internet restored might sound like a small thing, but after four days of disconnection while working from home, it felt like the lights came back on. Ayanda made that happen, and she did it with warmth and efficiency that’s honestly rare in customer service. She’s the kind of support agent who reminds you that there are real people on the other side who actually care.
Lee Ganesh
Mr Jackson R was super helpful for my technically challenged mind, he assisted with screen shots and asking if I was coming right all the time. Awesome service. Thanks Jackson.
