Darryl Prezens
After calling the Afrihost’s landline to discover that they were closed and I needed to sort out my lack of internet access, I attempted the WhatsApp chat support. I only had a minor problem which was identified through initial picture being sent to my technician and then a video which quickly pointed to the problem and potential solution. For this minor issue the WhatsApp support was brilliant and although as my WiFi was down I was still able to communicate with the technician via my phone data. Keep it up Afrihost!
Lesiba Mashao
Very friendly staff, quick responses on any matter that you have and they very understanding. I use their fibre service and I am a very happy client.
Shannon Brandt
I would like to share the great experience I always receive, the service is consistently excellent, and the support team is always helpful and prompt.
ILHAAM RYKLIEF
Not using Afrihost services as yet, but definitely signing up as soon as my cancelation with the weather related provider kicks in. Their service with regards to all my queries was of a very professional nature. Definitely signing up! As should the rest of South Africa.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Pale Baduza
Been with Afrihost since it's inception and have always experienced the best customer service I've ever experienced from any South African service provider, not just ISPs. Their prices are competitive, they have great deals for their customers, they're responsive and responsible. I've tried others and keep going back to Afrihost. Best ISP in SA. 10/10 would recommend.
