Nicola Varkevisser

Afrihost makes dealing with my email issues a breeze. Their consultants on WhatsApp are knowledgeable and really friendly. The fact that I can WhatApp and get an almost immediate answer is an absolute pleasure.

Eugene Dennis

Afrihost is the best internet provider in my view,everyone is professionally trained and are hands on,i spoke to Neo today and this gentleman was brilliant.This is what i have come to expect with Afrihost.Miles ahead of the rest

lf hans

They are the best at response time and solutions. Highly recommend them. Best internet service provider experience I've had. No waiting for hours on a call or days for an email to be responded to. Quick and efficient. I ordwred my line yeatetday evening and got it all setup this morning. I had a hiccup and once I called was resolved within less than 5min. Thank you making your service so seemingless

Vth Legacy Music

Customer service may be the biggest selling point. Many companies & providers can setup your domain but Afrihost customer care solves problems and isn't limited to one platform of communication. The Whatsapp help centre is a testament to that. Inclosing keep pushing guys, I'm rooting for your success. - Vth Legacy Spokesperson

Lgn Bnd

I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use. Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer. From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options. With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping! Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently. Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client. I’m also quite certain that I can speak for a large majority of my ward/area when I say this. Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign. Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.

Tumi Mogomotsi

Professional customer service from the telephone operators to the people at the Head Office...keep up the great work,after all we are in it to win it, customer satisfaction is key