Pure DSL. No Strings.

It has been an absolute pleasure dealing with Afrihost. I initially applied for fibre through Telkom, but after waiting 10 working days with no feedback, I called them only to be told, quite rudely, that there had been an error and I would need to wait a further 7 working days for it to be resolved. I then applied online through Afrihost, and just 3 days later I had WiFi installed and running. Throughout the process, the Afrihost team kept me updated regularly and responded to my queries almost immediately. Every interaction was friendly and professional, and it was clear that they genuinely value their customers. I cannot recommend Afrihost highly enough. I am incredibly impressed with the level of service I received.

My isp is Afrihost but the fibre through Vuma. I never have issues with Afrihost. Always a lovely interaction with the agents. Vumatel seems to be the issue. I have had no internet for a few days now. This is not the first tike this has happened. Last time i was without internet for 14 days. And i not provided an extension or "free" month for the 14 day loss. Anyway. Afrihost has been absolutely fantastic with every interaction.

Hassle free service and you don’t have to deal with service providers who never take your calls. Afrihost has made surfing the internet so much easier. We are spoilt

What a pleasure dealing with afrihost today via what's app with Leanard M, helped me understand the issue, knew what he was talking about, now we know our next step thanks to him.

I am extremely satisfied with Afrihost's Vumatel Fibre service! The internet speed is consistently fast and reliable, perfect for streaming and working from home. Your customer support team is exceptional – friendly, knowledgeable, and quick to resolve any issues. Highly recommend for anyone seeking dependable fibre internet service!

I was very impressed with the level of customer service I received. The staff were friendly, professional, and went out of their way to assist me. Communication was clear and prompt, and my issue was handled efficiently. Overall Rating: 5/5 ⭐⭐⭐⭐⭐ Excellent service — I truly felt valued as a customer!

So I have been with Afrihost for almost a year, it was a rocky road to be honest in the beginning (bad customer care), but all things said and looking at the entire situation as a whole - I would say the positives do out way the negatives. My biggest gripe was having to work with Openserve in trying to successfully schedule a day for Fiber installation, spoiler, four bookings were made and confirmed by Openserve, that never went anywhere, they just would not show up, regardless of the four "technicians", times or dates, they are unreliable in every sense of the word, and I would highly suggest Afrihost drop their partnership with them asap.

Have had my fair share of bad experience with ISPs but I’m glad to commend both VUMA and Afrihost for a really speedy fault logging and resolution. I had connectivity drop completely on Friday evening. Logged a call via WhatsApp on Saturday morning, the Afrihost technician was very polite and I got a reply indicating it would be attended to within 3 working days. Quite a bummer given we work from home. Literally 2 hours later, a VUMA technician was on site. He troubleshooted for about 3 hours and then suggested he come back the following day to try one more option. He came back on Sunday and confirmed the problem was a configuration one. This morning, Monday, I gave the feedback to Afrihost and Jehan assisted in reconfig and voila I’m sorted. I was impressed with the quick responses and commitment to solving the problem. Thanks to both VUMA and Afrihost.

My experience so far with Afrihost has been great... Their online assistance is perfect ( which is unusual, normally you don't get that)... I am definitely happy with them.

Sometimes experiences with support can be bad, but I have had continued assistance in a positive manner with Afrihosts whatsapp support. Quick and effective support always,only a message away.Thanks to Beverly for solving my issue with gusto.

I was so frustrated when reaching out to Afrihost but I was so relieved after chatting with Afrihost assistant. Gave solution to my problem with accuracy!

I don't know what to say about Bryce, its like he was seating in my brains and understanding me to the core. His service is world-class, the level of articulations of client problems is outstanding and he even suggest solutions that clients did not even think about, meaning he has a 360 understanding or products, solutions. His problems solving skills is what amazed me, and within minutes we solved a problem that i thought was a huge one. The big attributes that he has are: Willingness to help not just because he is working, but his desire to connect and help clients and the Love for his work/job, Patience, Diligence, Great Customer Support. I can literally spend the whole day expressing the experience i felt as a customer, but there is something about him that words cannot explain. Kudos to Bryce, and Keep up the excellent work. Continue to touch more clients with this Golden Touch.

I spoke to Apelele, at Afrihost this morning, I have never encountered such friendly nature and people that can take a joke. This person helped me with everything I asked for, and actually I had a smile on my face. I can truly say, if this is how they treat you then there service should definitely be the same. I can surely recommend this service provider.. They are surely GREAT and Apelele, YOU RULE!

Afrihost provides great service and easy to access and use. The client support is excellent and they provide you with solutions and advise that works.

Recently signed up with Afrihost and the experience has been nothing but pleasant so far. The staff are friendly , efficient and quick to respond.