Lgn Bnd

I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use. Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer. From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options. With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping! Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently. Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client. I’m also quite certain that I can speak for a large majority of my ward/area when I say this. Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign. Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.

Jacobus Van Wyk

We have been with Afrihost for over a decade, using a range of their services, from early ADSL in Jhb, to fixed wireless and fibre in the Western Cape. At times we were forced to use several other ISPs for short periods and none of the others measure up to Afrihost in all aspects, some may match or beat their price but none match them in all aspects. Their service and products remain the best. Their customer service, products, and pricing has always been the best in SA and remains so today.

Nicole Byleveld

Mali has been a great help. She did not only focus on my current problem, she also checked what the next steps would be and assisted me right to the end. It has been a great experience and would recommend Afrihost.

Rico

I have been with Afrihost for many years, and it's been amazing! Network problems are almost nonexistent. I've probably had one issue for about 5 minutes in the last three years. My only complaint is that they offer nice promotions/specials to potentially new customers, but kind of neglect their existing customers with promotions/specials.

Walter Daniell

Afrihost is clearly the best out there. Mweb lost a client due to incompetence. What a great experience signing up. Easy peasy and wonderful help from Babalwa. Keep it up!!

Nicholas Rhoda

I had an exceptionally pleasant experience with an Afrihost agent helping me with email setup on my phone. The agent was patient, kind and professional.