I have been with Afrihost for over 4 years and never looked back. Definitely the best in the country! Some of the things worthwhile mentioning are great customer service, virtually absence of downtime and a guarantee that you get what you pay for - and more! Try them - you will be pleasantly surprised.
I am a client for more than a year now and still can’t believe how efficient and comprehensive the Afrihost app & web clientcentre is. Want to upgrade or downgrade your package? No problem and the billing system works perfectly with no hiccups, all automatically! Need help? No problem either. Their response time 24/7 is so fast I have missed a few replies thinking it was just the automated responses confirming receipt :-)
We’ve been Afrihost clients for several years. Nothing but the best of service, both in terms of product provided and after-sales support. Just made a new enquiry for another Afrihost product, and got really helpful, detailed advice from Baden Hendricks. Such a pleasure being able to speak to informed, interested, real people at Afrihost. And we just love the free data currently on offer!
I would like to commend Afrihost on the great customer and after sales support and service.
Its been nothing but a pleasure doing business with you. Keep up the great work.
Afrihost I feel is the best ISP period! I had ##### before and it was a horrible experience. Now that I switched. I’m not going back to any other ISP!!
I would like to take this opportunity to Thank Mr Christo Van Der Merwe for his patience, expert advice and assistance with the setup of my ADSL package. Whilst one expects reasonable service from a service provider like yourselves, it is seldom that one’s service expectations are exceeded.
Once again, I would be grateful should you convey my sincere appreciation to Christo.
Dorwill Transport Brokers
I want to express a huge thank you to Tristen from your help desk. He was super patient ,had all the answers to the questions I asked him. He explained the whole process of setting a new account which made it so much easier. If all you staff are like this you will be expecting more business from me. Thanks again Tristen
I will just copy the message I replied with to support:
“WOW, I just got up from my chair told W…. I send the e-mail and that he should just accept the line transfer on that e-mail and send it to you. While we were talking you called him…
You guys should rather use the Usain Bolt speed marketing campaign, because it would actually apply to you. I am impressed and just reminded again why I no longer use the services of any other service provider in SA… and all this without the ridiculous lengthy and expensive contractual agreements (designed only to protect the other service providers and not the actual people enabling them to make the money they do).
Thank you for the prompt response and great service.”
Words to describe your service and innovative, efficient , 20th century ideas are just not easy to find!! From 24/7 support to creating customer centered / tailored packages, you’ve got it covered, I think you should proudly go by the alias “Convenience Giants!”. Other service providers should maybe follow you, not sure if they’ll catch up, but they should definitely learn from you guys, I LOVE Afrihost!!!.
Hats off to everyone at Afrihost. OUTSTANDING customer service and value for money - that’s what it’s all about. Such a pleasure dealing with you guys. Keep it up!