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  • @DivanVanBiljon Hi Divan, thats terrible to hear! :( Please can you DM me your details so I can run some checks on the account. ^D

    4 hours ago

  • @SteveEgel Ah I see, Please do let us know if this same error persists on the browser based Clientzone. ^D

    4 hours ago

  • @ThatBastardSIBU Could you kindly DM me your details so I can take a look into the account. ^D

    4 hours ago

I don’t usually give testimonials, but I just had to say, I love love love love Afrihost!
They make everything so user friendly and easy, no contracts no fuss, topping up your data and changing your package with the click of a button in their app.
And if ever you need help they are ready and eager to help.
I will never use another ISP again!

Tyrone Annor
12 Feb 2017

Today, I was so disappointed with a related internet Afrihost situation that I was standing at point of cancelling service. A few Afrihost Reps had dropped the ball. However I received a follow up call initiated by Thami Biyela that changed my mind. He reminded me of the service and communication that I want to receive from Afrihost and of the standards that Gian’s portrayal of Afrihost has always conveyed. He was calm, tenacious, and while always professional and efficient, his manner was warm and even charming. His thoroughness, and clear communication persuaded me to stick with him while he researched and resolved the issues. He turned my wary concern into a compliment, even where I was reluctant to give Afrihost a shot and suspicious due to some recent disapointing outcomes. Thami’s interaction kept me with the process so that the problem was resolved. If it wasn’t for his interpersonal skills and technical know how, and knowing when to get expertise (calling in a support person Boston briefly but appropriately for a router specific issue). I was so very surprised at the end to discover that this is Thami’s 2nd day in this role. Well Done Thami! And well done for a great hire and training Afrihost.

I have been an Afrihost client for almost 3 years. I remember the day I first heard about Afrihost - returning to South Africa from living out of the country for a while. Now finally I had a way to get the faster internet speed & data volume. I have been rooting for Afrihost ever since - because to grow our country we must have smooth efficient communication including internet connectivity. While there are other options including Telkom and smaller, new and even foreign players especially small localised satellite based operators, yet as a customer and business person I recognise that larger infrastructure is required to ensure & keep pace with the ongoing growth. Please stick with us Afrihost. And keep the customer focus, great hires, and connectivity. We need you in this rapidly changing world and market - we really need you to grow our country. But one thing; please expand hours for access to personal service & education for customer interaction. Customers need & want to speak to a “Thami” ‘live’ to sort issues- but btw, changing authentication process for a router should not take more than 20 min. So please help make sure that we can do this more easily - especially since Afrihost recommends this!

bee ernst
02 Feb 2017

I was chatting with Matshepo from accounts for the past few days, yoh this lady was awesome. She sorted my account with speed and as they say “pure joy” :). I am happy with the service from Afrihost, and if they have such great staff like Matshepo I’m certainly not going anywhere. Thank you Matshepo.

Regards

Nhlakanipho

Nhlakanipho Hadebe
25 Jan 2017

I have been with Afrihost for over 4 years and never looked back. Definitely the best in the country! Some of the things worthwhile mentioning are great customer service, virtually absence of downtime and a guarantee that you get what you pay for - and more! Try them - you will be pleasantly surprised.

Dima
05 Jan 2017

I am a client for more than a year now and still can’t believe how efficient and comprehensive the Afrihost app & web clientcentre is. Want to upgrade or downgrade your package? No problem and the billing system works perfectly with no hiccups, all automatically! Need help? No problem either. Their response time 24/7 is so fast I have missed a few replies thinking it was just the automated responses confirming receipt :-)

Paul Naude
20 Dec 2016

We’ve been Afrihost clients for several years. Nothing but the best of service, both in terms of product provided and after-sales support. Just made a new enquiry for another Afrihost product, and got really helpful, detailed advice from Baden Hendricks. Such a pleasure being able to speak to informed, interested, real people at Afrihost.  And we just love the free data currently on offer!

Allison Alan-Brown
06 Dec 2016

I would like to commend Afrihost on the great customer and after sales support and service.
Its been nothing but a pleasure doing business with you. Keep up the great work.

Alister Paul
29 Nov 2016

Afrihost I feel is the best ISP period! I had ##### before and it was a horrible experience. Now that I switched. I’m not going back to any other ISP!!

Keeresh Sathron
15 Nov 2016

I would like to take this opportunity to Thank Mr Christo Van Der Merwe for his patience, expert advice and assistance with the setup of my ADSL package. Whilst one expects reasonable service from a service provider like yourselves, it is seldom that one’s service expectations are exceeded.

Once again, I would be grateful should you convey my sincere appreciation to Christo.

Kind Regards,

Arthur Willmore
Managing Partner
Dorwill Transport Brokers

Arthur Willmore
04 Nov 2016

I want to express a huge thank you to Tristen from your help desk. He was super patient ,had all the answers to the questions I asked him. He explained the whole process of setting a new account which made it so much easier. If all you staff are like this you will be expecting more business from me. Thanks again Tristen

Tim Frost
02 Nov 2016

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