Required RICA Documentation

All new SIM Cards must be RICA'ed. Please have the below documentation ready when collecting or receiving your new SIM form Afrihost.
 

1. The actual person who is registering and RICA'ing the SIM Card must be present.

2. An original identity document of the person that signed up, or equivalent if a foreigner, is required.

   Valid identity documents: Green bar‑coded ID document, Smart ID, Temporary ID certificate issued by Home Affairs or a Passport.

3. A document for Proof of Residence containing your physical (not postal) address. If you do not want to part with the original, please make a photocopy of it. The document should not be more than 3 months old.

   Valid Proof of Residence: Bank Statement or Municipal Bill, Cellphone or Retail Account (not older than 3 months), Exisiting Lease, Rental or Credit Agreement, Insurance Policy, Current TV or Motor Vehicle License.

4. Copies of your Identity Document AND Proof of Residence.

* IMPORTANT: A driver's license is NOT an acceptable form of identity. For lost documents like IDs, we will require an affidavit and a temporary replacement.

SIM Swap for a
Lost or Damaged SIM

Follow these instructions if you have lost or damaged your SIM or if your SIM has been deactivated or blocked. In this situation you cannot use your old SIM card.
 

1. Insert the new SIM Card into your device.

2. You will be assigned a temporary number and you will receive a message welcoming you to the MTN Network.

3. Restart your phone.

4. You will be prompted to enter the cellphone number for which you are doing the SIM swap and the reason for the doing the SIM swap.

   The cellphone number you're doing the SIM swap for is your OLD number (NOT the new number from step 1 above).

5. You will be sent an SMS containing the steps you need to take in order to complete the SIM Swap. Note that at this stage you will have to answer a set of security questions in order to continue with the SIM Swap.

   You will have 3 minutes to answer all the questions. Note that whilst answering the questions, you may skip some of the questions if you don't know (or have the answer) to the specific question.

   The questions will focus around the following topics:
   • Most dialled numbers.
   • Last recharge amount.
   • What price plan your old number was on.
   • Most frequently SMSed number.
   • Last airtime balance.
   • Average airtime used per month.

6. Once your answers are validated, you will receive an SMS to let you know if the SIM Swap was successful.

Give us Consent to
Manage Your Account

In order for us to provide you with services - such as topping up your account every month, showing you your balances and call history via our App or ClientZone or notifying you when you reach your usage thresholds, we need you to give MTN permission to share this information with us and relay it to you.

Without this consent we cannot access any information relating to your SIM and thus cannot provide you with any services. We understand how important your privacy is and would never divulge your information to any party other than yourself.

Simply dial *141*774*1# to give consent

* PLEASE NOTE: It can take up to 2 hours from activating the Afrihost service on your SIM Card until you receive your airtime allocation. Usually it will happen faster, but please be mindful of the potential delay.