Support via Website
We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.
Support via Email
We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.
Support via SMS
Want us to call you? Send an SMS and we'll call you back.
SMS "Help" to 32541
* SMS charged at R1.50.
Free SMSes do not apply.
Support via Phone
Throughout our 14 years we have always been dedicated to treating our clients with the utmost respect and delivering the best possible service aimed at not just satisfying but delighting!
011 612 7200
* Standard call rates.
Free minutes do not apply.
Afrihost Network Service Terms
This Policy forms part of the Agreement between the Client and Afrihost and is binding on Clients using Afrihost’s services. The AUP sets out in detail what forms of conduct Afrihost regards as unacceptable on the part of its Clients and the steps which Afrihost may take in response to unacceptable use of its services. Please take the time to acquaint yourself fully with the provisions of this Policy.
By contracting with Afrihost for services, the Client agrees, without limitation or qualification, to be bound by this Policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to the Client in connection with the Services.
The purpose of this AUP is to:
This document contains a number of legal obligations which the Client will be presumed to be familiar with. As such, Afrihost encourages the Client to read this document thoroughly and direct any queries to firstname.lastname@example.org.
Afrihost respects the rights of Afrihost’s Clients and users of Afrihost’s services to freedom of speech and expression, access to information, privacy, human dignity, religion, belief and opinion.
Afrihost's services may only be used for lawful purposes and activities. Afrihost prohibits any use of its Services including the transmission, storage and distribution of any material or content using Afrihost’s network that violates any law or regulation of the Republic. This includes, but is not limited to:
Threats to Network Security
Any activity which threatens the functioning, security and/or integrity of Afrihost's network is unacceptable. This includes:
Uncapped Monthly Thresholds, Throttling, Shaping and Bandwidth Priority
Home Uncapped packages have a monthly threshold after which, your speeds could be subject to throttling if the network is under strain. Premium and Business Uncapped packages have no usage thresholds.
Home Uncapped packages are subject to throttling should a user have reached their monthly threshold and our network is under strain. Premium Uncapped packages are not subject to throttling or monthly thresholds, and will enjoy full speed real-time services under all normal circumstances, but may be subject to shaping of downloads should the network be under strain. Business Uncapped packages are not subject to throttling, shaping or monthly thresholds - but do however come with a user controllable feature via ClientZone to prioritise non-p2p traffic on their account to ensure business-critical services always get the highest priority.
Spam and Unsolicited Bulk Mail
Afrihost regards all unsolicited bulk email (whether commercial in nature or not) as spam, with the following exceptions:
Afrihost will take swift and firm action against any user engaging in any of the following unacceptable practices:
Users Outside of South Africa
Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply to the user. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Afrihost will assist foreign law enforcement agencies (LEAs) in the investigation and prosecution of a crime committed using Afrihost's resources, including the provisioning of all personal identifiable data.
Afrihost offers unlimited bandwidth (web traffic) usage on Shared Hosting platforms. However, this is subject to reasonable and responsible usage, as determined at Afrihost's discretion. Shared Hosting is designed for serving personal hosting requirements or that of small enterprises, and not medium to large enterprises. Afrihost reserves the right to move Clients deemed to have excessive bandwidth usage to a Cloud product, which will better suit their requirements. Clients will be given notice as such, and will be informed of any cost implications.
Disk Space on Shared Hosting may only be used for Website Content, Emails and related System Files. General data storage, archiving or file sharing of documents, files or media not directly related to the website content is strictly prohibited. Unauthorised storage or distribution of copyrighted materials is prohibited, via FTP hosts or any other means.
For Shared Hosting and Managed Dedicated Solutions, Afrihost will implement security updates, software patches and other updates or upgrades from time to time, to maintain the best performance, at their sole discretion. These upgrades include, but are not limited to, PHP, MySQL and CPanel release versions. Afrihost is under no obligation to effect such upgrades, or to rectify any impact such changes could potentially have to Hosting Clients.
Afrihost will not be liable or responsible for the backing up, restoration or loss of data under any circumstances. Clients are solely responsible for ensuring their data is regularly backed up and for restoring such backups in the event of data loss or corruption.
Afrihost prohibits Clients from doing the following on hosting platforms administered by Afrihost:
Protection of Minors
Afrihost prohibits Clients from using Afrihost's service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography and cyber bullying.
Afrihost prohibits Clients from using Afrihost’s service to host sexually explicit or pornographic material of any nature.
Privacy and Confidentiality
Clients are responsible for any misuse of Afrihost's services that occurs through the Client's account. It is the Client's responsibility to ensure that unauthorised persons do not gain access to or misuse Afrihost's service.
Afrihost urges Clients not to reply to unsolicited mail or "spam", not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the Client and Afrihost cannot be held liable for the Client being placed on any bulk mailing lists as a result.
Where the Client has authorised a minor to use any of the Afrihost's services or access its websites, the Client accepts that as the parent/legal guardian of that minor, the Client is fully responsible for: the online conduct of such minor, controlling the minor's access to and use of any services or websites, and the consequences of any misuse by the minor.
Complaints relating to the violation of this AUP should be submitted in writing to email@example.com. Complaints must be substantiated, and unambiguously state the nature of the problem, and its connection to Afrihost’s network and services.
Action Following Breach of the AUP
Upon receipt of a complaint, or having become aware of an incident, Afrihost may, in its sole and reasonably-exercised discretion take any of the following steps:
This policy applies to and will be enforced for intended and unintended (e.g., viruses, worms, malicious code, or otherwise unknown causes) prohibited usage.
Reservation and Non Waiver of Rights