DSL & Mobile Data

Gauteng Injured But Okay!

Increased DSL Demand Medium Impact

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

DSL & Mobile Authentication Errors Resolved

Resolved: 15:08, 05 Sep 2014

UPDATE 15:27 5 September 2014 Our team reports that the technical failure has been addressed and normal Mobile & DSL Authentication has been restored. ClientZone functionality has also returned to normal. We would like to thank clients for the patience.

We are currently experiencing a technical failure which is affecting new Mobile and DSL sessions on our network. Affected clients may be unable to connect to the internet as a result. Clients who are already online will not be affected.

Clients may also experience problems accessing certain ClientZone functions that relate to Mobile and DSL products. Our team are working as quickly as possible to address this issue. We sincerely apologise to affected clients for any inconvenience they may experience as a result.

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Free State Injured But Okay!

Increased DSL Demand Medium Impact

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

DSL & Mobile Authentication Errors Resolved

Resolved: 15:08, 05 Sep 2014

UPDATE 15:27 5 September 2014 Our team reports that the technical failure has been addressed and normal Mobile & DSL Authentication has been restored. ClientZone functionality has also returned to normal. We would like to thank clients for the patience.

We are currently experiencing a technical failure which is affecting new Mobile and DSL sessions on our network. Affected clients may be unable to connect to the internet as a result. Clients who are already online will not be affected.

Clients may also experience problems accessing certain ClientZone functions that relate to Mobile and DSL products. Our team are working as quickly as possible to address this issue. We sincerely apologise to affected clients for any inconvenience they may experience as a result.

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

KwaZulu-Natal Injured But Okay!

Increased DSL Demand Medium Impact

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

DSL & Mobile Authentication Errors Resolved

Resolved: 15:08, 05 Sep 2014

UPDATE 15:27 5 September 2014 Our team reports that the technical failure has been addressed and normal Mobile & DSL Authentication has been restored. ClientZone functionality has also returned to normal. We would like to thank clients for the patience.

We are currently experiencing a technical failure which is affecting new Mobile and DSL sessions on our network. Affected clients may be unable to connect to the internet as a result. Clients who are already online will not be affected.

Clients may also experience problems accessing certain ClientZone functions that relate to Mobile and DSL products. Our team are working as quickly as possible to address this issue. We sincerely apologise to affected clients for any inconvenience they may experience as a result.

Slow ADSL & Latency in East Region Resolved

Resolved: 12:16, 04 Sep 2014

UPDATE 12:15 4 September 2014 Our engineers report that normal ADSL services have been restored in the East (KZN) region. We would like to sincerely thank affected clients for their patience. We will continue to monitor the network closely.

UPDATE 9:27 4 September 2014 Our engineers have confirmed that the network error is limited to the East region and perfomance in the North region has been stabilised. We apologise to affected clients

We are seeing reports of diminished throughput and increased latency in the North (Gauteng) and East (KZN) regions. This may be due to a technical failure on our network systems. Our network engineers are currently working to fully restore normal services in affected regions. Clients in these areas may experience slow speeds and higher latency than normal on local and international traffic. We sincerely apologise for the poor performance affected clients may be experiencing.

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Limpopo Injured But Okay!

Increased DSL Demand Medium Impact

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

DSL & Mobile Authentication Errors Resolved

Resolved: 15:08, 05 Sep 2014

UPDATE 15:27 5 September 2014 Our team reports that the technical failure has been addressed and normal Mobile & DSL Authentication has been restored. ClientZone functionality has also returned to normal. We would like to thank clients for the patience.

We are currently experiencing a technical failure which is affecting new Mobile and DSL sessions on our network. Affected clients may be unable to connect to the internet as a result. Clients who are already online will not be affected.

Clients may also experience problems accessing certain ClientZone functions that relate to Mobile and DSL products. Our team are working as quickly as possible to address this issue. We sincerely apologise to affected clients for any inconvenience they may experience as a result.

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Northern Cape Injured But Okay!

Increased DSL Demand Medium Impact

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

DSL & Mobile Authentication Errors Resolved

Resolved: 15:08, 05 Sep 2014

UPDATE 15:27 5 September 2014 Our team reports that the technical failure has been addressed and normal Mobile & DSL Authentication has been restored. ClientZone functionality has also returned to normal. We would like to thank clients for the patience.

We are currently experiencing a technical failure which is affecting new Mobile and DSL sessions on our network. Affected clients may be unable to connect to the internet as a result. Clients who are already online will not be affected.

Clients may also experience problems accessing certain ClientZone functions that relate to Mobile and DSL products. Our team are working as quickly as possible to address this issue. We sincerely apologise to affected clients for any inconvenience they may experience as a result.

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

Eastern Cape Injured But Okay!

Increased DSL Demand Medium Impact

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

DSL & Mobile Authentication Errors Resolved

Resolved: 15:08, 05 Sep 2014

UPDATE 15:27 5 September 2014 Our team reports that the technical failure has been addressed and normal Mobile & DSL Authentication has been restored. ClientZone functionality has also returned to normal. We would like to thank clients for the patience.

We are currently experiencing a technical failure which is affecting new Mobile and DSL sessions on our network. Affected clients may be unable to connect to the internet as a result. Clients who are already online will not be affected.

Clients may also experience problems accessing certain ClientZone functions that relate to Mobile and DSL products. Our team are working as quickly as possible to address this issue. We sincerely apologise to affected clients for any inconvenience they may experience as a result.

South ADSL Network Demand Medium Impact

There has been a increase in bandwidth demand in the Southern region (Cape Town and surrounding areas), particularly between 19h00 and 23h00. ADSL clients in this region may experience reduced download speeds during this period.


Our team is working to manage the increased demand to deliver the best possible internet experience in the affected region.



We sincerely apologise to all clients who have been affected and assure them that we will continue to work towards improving their experience.

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Western Cape Injured But Okay!

Increased DSL Demand Medium Impact

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

DSL & Mobile Authentication Errors Resolved

Resolved: 15:08, 05 Sep 2014

UPDATE 15:27 5 September 2014 Our team reports that the technical failure has been addressed and normal Mobile & DSL Authentication has been restored. ClientZone functionality has also returned to normal. We would like to thank clients for the patience.

We are currently experiencing a technical failure which is affecting new Mobile and DSL sessions on our network. Affected clients may be unable to connect to the internet as a result. Clients who are already online will not be affected.

Clients may also experience problems accessing certain ClientZone functions that relate to Mobile and DSL products. Our team are working as quickly as possible to address this issue. We sincerely apologise to affected clients for any inconvenience they may experience as a result.

South ADSL Network Demand Medium Impact

There has been a increase in bandwidth demand in the Southern region (Cape Town and surrounding areas), particularly between 19h00 and 23h00. ADSL clients in this region may experience reduced download speeds during this period.


Our team is working to manage the increased demand to deliver the best possible internet experience in the affected region.



We sincerely apologise to all clients who have been affected and assure them that we will continue to work towards improving their experience.

Western Cape Telkom Outages Resolved

Resolved: 17:05, 03 Sep 2014

UPDATE 17:00 3 September 2014 Telkom have reported that the listed outages have now been resolved and normal services have resumed. We thank affected clients for their patience during the outage.

We are receiving reports of clients unable to connect to DSL in the following areas of the Western Cape, due to Telkom outages:

Cloetesville, Webersvallei, Stellenbosch, Milford, Franshoek, Brandwacht, Koelenhof

We are awaiting further updates from Telkom. Technicians were despatched at 8am this morning and are still in the processing of restoring services. We apologise for any inconvenience to affected clients and we will post further updates as we receive them from Telkom.

Mpumulanga Injured But Okay!

Increased DSL Demand Medium Impact

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

DSL & Mobile Authentication Errors Resolved

Resolved: 15:08, 05 Sep 2014

UPDATE 15:27 5 September 2014 Our team reports that the technical failure has been addressed and normal Mobile & DSL Authentication has been restored. ClientZone functionality has also returned to normal. We would like to thank clients for the patience.

We are currently experiencing a technical failure which is affecting new Mobile and DSL sessions on our network. Affected clients may be unable to connect to the internet as a result. Clients who are already online will not be affected.

Clients may also experience problems accessing certain ClientZone functions that relate to Mobile and DSL products. Our team are working as quickly as possible to address this issue. We sincerely apologise to affected clients for any inconvenience they may experience as a result.

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

North West Injured But Okay!

Increased DSL Demand Medium Impact

We are reporting increased DSL demand throughout the country, possibly as a result of new Apple iOS updates released late last night. We will be optimising our network and making changes where applicable to provide the best possible internet experience to clients while traffic demand remains high. We apologise to affected clients and would like to assure them that we will continue to monitor and work towards improving their overall experience.

Telkom DSL Outages Resolved

Resolved: 08:04, 12 Sep 2014

UPDATE 12 September 2014 08h00 Telkom have reported that the bulk of the outages have been addressed and normal connectivity has resumed. We are receiving similar reports from clients in affected areas. We will continue to monitor as best we can. We thank affected clients for their patience during the outage.

UPDATE 11 September 2014 13h17 We are receiving confirmation of additional Telkom outages in the South (Cape Town and surrounding areas) in the following suburbs:

Ceres, Barrack Street, Leeusig. There may also be further areas experiencing outages which have not yet been confirmed by Telkom.

We are receiving increasing reports of clients unable to get online due to regional Telkom outages around the country. The outages we are currently aware of include:

North: Rosettenville, City Deep, Kensington, Aeroton, Stormhill, Johannesburg Central (CBD)
South: Malmesbury, Tiervlei, Stellenbosch, Brackenfell
East: Mandini, Mount Edgecombe

The outages may not be limited to these areas. We will continue to post updates as we receive more information regarding the outages occurring. We apologise to affected clients for the inconvenience.

DSL & Mobile Authentication Errors Resolved

Resolved: 15:08, 05 Sep 2014

UPDATE 15:27 5 September 2014 Our team reports that the technical failure has been addressed and normal Mobile & DSL Authentication has been restored. ClientZone functionality has also returned to normal. We would like to thank clients for the patience.

We are currently experiencing a technical failure which is affecting new Mobile and DSL sessions on our network. Affected clients may be unable to connect to the internet as a result. Clients who are already online will not be affected.

Clients may also experience problems accessing certain ClientZone functions that relate to Mobile and DSL products. Our team are working as quickly as possible to address this issue. We sincerely apologise to affected clients for any inconvenience they may experience as a result.

DSL & Mobile Authentication Resolved

Resolved

UPDATE 14:05 6 August 2014 Authentication issues have been resolved, our team will continue to monitor the situation. Thanks for everyones patience!

UPDATE 11:00 6 August 2014 Our engineers report that we are now seeing normal authentication and both Mobile and DSL services should be performing as expected. For Mobile Clients still experiencing problems, please turn off your MiFi or put your Mobile device into airplane mode for 30-60 seconds and then reconnect. For DSL users, please reboot your router if you have not yet authenticated normally. Our engineers will continue to monitor the issue throughout the day. We sincerely thank affected clients for their patience during the outage.

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

DSL & Mobile Network Maintenance Resolved

Resolved: 01:00, 23 Jul 2014

Our network engineers will be performing routine maintenance with MTN on our Radius servers between 23h00 and 00h30. These servers control authentication for all broadband services. Client should not experience any disruption to their DSL or Mobile Data services, but we will update this notice should there be any unforeseen complications. We thank clients for their patience during this period.

General Notices Looking Good!

DSL and Mobile Authentication Access Resolved

Resolved

UPDATE 22h22 18 June 2014 Our team are still investigating the cause of the errors reported by clients unable to authenticate new sessions. We sincerely apologise to affected clents. We also advise clients who are currently connected not to reboot or disconnect their routers until normal services are restored.

We are receiving some reports of clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet via DSL or Mobile services.

Afrihost SMTP Errors Resolved

Resolved: 14:44, 12 Jun 2014

We are receiving reports from some clients experiencing intermittent problems sending mail due to a possible error on the Afrihost SMTP server (smtp.afrihost.co.za). Our support team are investigating with MTN to find the cause of this. We apologise to affected clients for any difficulty they may be experiencing.

ClientZone Intermittent Resolved

Resolved: 15:39, 09 Jun 2014

We are receiving reports from clients who are unable to access ClientZone intermittently. Our engineers are attending to the problem and hope to resolve this as quickly as possible. Some features within ClientZone may also be unavailable or not working correctly while the issue persists. We apologise for any inconvenience to affected clients.

Phone Lines Down Resolved

Resolved

Our telephone lines are currently down due to a technical error. Our team are currently working on restoring our systems as quickly as possible. Please note that you can still reach our support team via email on .(JavaScript must be enabled to view this email address) or by SMSing “Help” to 32541.

ClientZone Inaccessible Resolved

Resolved

We are currently receiving reports of clients unable to access ClientZone. Our team are investigating,  and will restore ClientZone services as quickly as possible. We apologise for any inconvenience caused.

Hosting Notices Looking Good!

Rosebank Data Centre Resolved

Resolved: 11:19, 17 Sep 2014

We are experiencing intermittent connectivity to shared and dedicated servers hosted at our Rosebank Data Centre. We are investigating with IS engineers as to the cause of the problem. We are working on restoring services as quickly as possible. We sincerely apologise to affected clients.

Update:
Issue has been resolved. Our team continues to monitor the environment.

Gallo Manor Physical Hosted Servers Resolved

Resolved: 14:00, 28 Aug 2014

UPDATE 14:00 28 August 2014 Our engineers are reporting that connectivity has been restored and services have normalised. We will continue to monitor the network. We thank clients for their patience during the outage.

We are receiving reports that physical servers hosted at our Gallo Manor Data Centre are currently inaccessible due to a network error. Our engineers are working on restoring services as quickly as possible. We sincerely apologise to affected clients.

Physical Dedicated Servers at Gallo Manor Resolved

Resolved: 16:00, 21 Aug 2014

UPDATE 16:03 21 August 2014 Connectivity has been restored and our engineers are monitoring the network. We thank affected clients for their patience.

We are reporting errors in connectivity with our Physical Dedicated Server environment at our Gallo Manor Data Centre. Servers are most likely still up and running, but unreachable due to the network connectivity problem. Our engineers are working on restoring normal connectivity as quickly as possible.

Peering with IS Hosting Medium Impact

We are receiving multiple reports of packet loss and degraded connectivity to services hosted at Internet Solutions from our broadband network. Our engineers are working with IS to try to resolve the problem as quickly as possible. We sincerely apologise to affected clients and hope to have this resolved shortly.

Gallo Manor Data Centre Resolved

Resolved: 08:00, 19 Aug 2014

We are receiving multiple reports of intermittent connectivity to our Gallo Manor Data Centre. Our engineers are urgently investigating to find the cause of the problem. We sincerely apologise to clients who hosted services have been affected and assure them that we are doing everything possible to normalise services.

Update: 6pm, 18 August 2014
Services at our Gallo Manor Data Centre have normalised. Our team continues to monitor the hosting environment.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM