DSL & Mobile Data

Gauteng Looking Good!

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Mobile Data Outage in KZN Resolved

Resolved: 13:24, 17 Jun 2016

UPDATE 12:43 17 June 2016 We are receiving reports that other regions are being intermittently affected throughout the country. We will continue to liaise with our upstream provider regarding the disruption to Mobile Data services and thank affected clients for their patience.

Our upstream partners have confirmed that there is a Mobile Data outage affecting certain parts of Kwa-Zulu Natal. We are working with them to try to restore normal services as soon as possible. We sincerely apologise to affected clients who are currently unable to access their Mobile Data.

Intermittent Latency and Reduced Throughput Resolved

Resolved

Our ADSL Users may experience intermittent latency and reduced throughput on the ADSL network. We are working with our Vendors to address this issue as quickly as possible. We apologize for any inconvenience that is caused.

Free State Looking Good!

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Mobile Data Outage in KZN Resolved

Resolved: 13:24, 17 Jun 2016

UPDATE 12:43 17 June 2016 We are receiving reports that other regions are being intermittently affected throughout the country. We will continue to liaise with our upstream provider regarding the disruption to Mobile Data services and thank affected clients for their patience.

Our upstream partners have confirmed that there is a Mobile Data outage affecting certain parts of Kwa-Zulu Natal. We are working with them to try to restore normal services as soon as possible. We sincerely apologise to affected clients who are currently unable to access their Mobile Data.

Intermittent Latency and Reduced Throughput Resolved

Resolved

Our ADSL Users may experience intermittent latency and reduced throughput on the ADSL network. We are working with our Vendors to address this issue as quickly as possible. We apologize for any inconvenience that is caused.

KwaZulu-Natal Looking Good!

Slow DSL Speeds and Latency East Region Resolved

Resolved: 08:15, 23 Aug 2016

We are receiving reports that DSL clients in the East Region (Durban, Richards Bay and others parts of KZN) are experiencing slow speeds and increased latency. Our team are aware and working with upstream providers to see this resolved. We sincerely apologise to affected clients for any inconvenience this may cause.

Static IP in South & East Down Resolved

Resolved: 06:00, 01 Aug 2016

UPDATE 1 August 2016 07h00 Normal Static IP services have been restored in the South and East regions. We sincerely thank affected clients for their patience. Our team will continue to monitor the network to ensure that services continue as normal.

We are receiving reports that Business Uncapped users using Static IP addresses in the South (Cape Town and surrounding parts of the Eastern and Western Cape) and East (Durban and surrounding parts of KZN) are unable to access the internet. Affected users will experience no throughput (line speed) despite appearing to connect normally. Business Uncapped accounts not using Static IP continue to work as normal, which will also be the case if Static IP functionality is temporarily turned off. Our network engineers are investigating and hope to resolve the issue as soon as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Limpopo Looking Good!

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Mobile Data Outage in KZN Resolved

Resolved: 13:24, 17 Jun 2016

UPDATE 12:43 17 June 2016 We are receiving reports that other regions are being intermittently affected throughout the country. We will continue to liaise with our upstream provider regarding the disruption to Mobile Data services and thank affected clients for their patience.

Our upstream partners have confirmed that there is a Mobile Data outage affecting certain parts of Kwa-Zulu Natal. We are working with them to try to restore normal services as soon as possible. We sincerely apologise to affected clients who are currently unable to access their Mobile Data.

Intermittent Latency and Reduced Throughput Resolved

Resolved

Our ADSL Users may experience intermittent latency and reduced throughput on the ADSL network. We are working with our Vendors to address this issue as quickly as possible. We apologize for any inconvenience that is caused.

Mobile Data Access Resolved

Resolved: 11:19, 06 May 2016

UPDATE 6 May 2016 10:00 Our technical team report that the outage has been resolved. We are monitoring the network along with our upstream provider. We encourage users who are still unable to connect to please reboot their devices and ensure that their APN settings are correct. We’d like to thank affected clients for their patience during the outage and apologise again for any inconvenience this may have caused.

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Northern Cape Looking Good!

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Mobile Data Outage in KZN Resolved

Resolved: 13:24, 17 Jun 2016

UPDATE 12:43 17 June 2016 We are receiving reports that other regions are being intermittently affected throughout the country. We will continue to liaise with our upstream provider regarding the disruption to Mobile Data services and thank affected clients for their patience.

Our upstream partners have confirmed that there is a Mobile Data outage affecting certain parts of Kwa-Zulu Natal. We are working with them to try to restore normal services as soon as possible. We sincerely apologise to affected clients who are currently unable to access their Mobile Data.

Intermittent Latency and Reduced Throughput Resolved

Resolved

Our ADSL Users may experience intermittent latency and reduced throughput on the ADSL network. We are working with our Vendors to address this issue as quickly as possible. We apologize for any inconvenience that is caused.

Eastern Cape Looking Good!

Static IP in South & East Down Resolved

Resolved: 06:00, 01 Aug 2016

UPDATE 1 August 2016 07h00 Normal Static IP services have been restored in the South and East regions. We sincerely thank affected clients for their patience. Our team will continue to monitor the network to ensure that services continue as normal.

We are receiving reports that Business Uncapped users using Static IP addresses in the South (Cape Town and surrounding parts of the Eastern and Western Cape) and East (Durban and surrounding parts of KZN) are unable to access the internet. Affected users will experience no throughput (line speed) despite appearing to connect normally. Business Uncapped accounts not using Static IP continue to work as normal, which will also be the case if Static IP functionality is temporarily turned off. Our network engineers are investigating and hope to resolve the issue as soon as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Slow DSL Speeds and Latency South Region Resolved

Resolved: 19:56, 20 Jul 2016

UPDATE 19:03: Speeds and latency look to be normalising. We’ll continue to monitor the network closely.

We are receiving reports that DSL clients in the South Region (Cape Town, Port Elizabeth, East London and others parts of the Eastern and Western Cape) are experiencing slow speeds and increased latency. We are investigating the cause of the poor performance and we will provide the best internet experience possible under the circumstances. We sincerely apologise to affected clients for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Western Cape Looking Good!

Static IP in South & East Down Resolved

Resolved: 06:00, 01 Aug 2016

UPDATE 1 August 2016 07h00 Normal Static IP services have been restored in the South and East regions. We sincerely thank affected clients for their patience. Our team will continue to monitor the network to ensure that services continue as normal.

We are receiving reports that Business Uncapped users using Static IP addresses in the South (Cape Town and surrounding parts of the Eastern and Western Cape) and East (Durban and surrounding parts of KZN) are unable to access the internet. Affected users will experience no throughput (line speed) despite appearing to connect normally. Business Uncapped accounts not using Static IP continue to work as normal, which will also be the case if Static IP functionality is temporarily turned off. Our network engineers are investigating and hope to resolve the issue as soon as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Slow DSL Speeds and Latency South Region Resolved

Resolved: 19:56, 20 Jul 2016

UPDATE 19:03: Speeds and latency look to be normalising. We’ll continue to monitor the network closely.

We are receiving reports that DSL clients in the South Region (Cape Town, Port Elizabeth, East London and others parts of the Eastern and Western Cape) are experiencing slow speeds and increased latency. We are investigating the cause of the poor performance and we will provide the best internet experience possible under the circumstances. We sincerely apologise to affected clients for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Mpumulanga Looking Good!

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Mobile Data Outage in KZN Resolved

Resolved: 13:24, 17 Jun 2016

UPDATE 12:43 17 June 2016 We are receiving reports that other regions are being intermittently affected throughout the country. We will continue to liaise with our upstream provider regarding the disruption to Mobile Data services and thank affected clients for their patience.

Our upstream partners have confirmed that there is a Mobile Data outage affecting certain parts of Kwa-Zulu Natal. We are working with them to try to restore normal services as soon as possible. We sincerely apologise to affected clients who are currently unable to access their Mobile Data.

Intermittent Latency and Reduced Throughput Resolved

Resolved

Our ADSL Users may experience intermittent latency and reduced throughput on the ADSL network. We are working with our Vendors to address this issue as quickly as possible. We apologize for any inconvenience that is caused.

North West Looking Good!

Mobile Data Access Resolved

Resolved: 20:13, 19 Jul 2016

We are receiving reports of clients experiencing errors when trying to access Afrihost Mobile Data. Affected clients may experience limited or no connectivity, even though their APN may appear to be connected, which may affect a range of online services like web browsing, WhatsApp, etc. We are working with our upstream provider to find the cause of the problem and aim to restore services as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Maintenance on MTN Radius Servers Resolved

Resolved: 03:00, 24 Jun 2016

MTN will be performing maintenance on the Mobile Data Network Radius Servers between 00h00 and 03h00 tonight. Clients may not be able to authenticate new sessions during this period. Existing Connectivity sessions on Mobile Data packages will be unaffected.

Mobile Data Outage in KZN Resolved

Resolved: 13:24, 17 Jun 2016

UPDATE 12:43 17 June 2016 We are receiving reports that other regions are being intermittently affected throughout the country. We will continue to liaise with our upstream provider regarding the disruption to Mobile Data services and thank affected clients for their patience.

Our upstream partners have confirmed that there is a Mobile Data outage affecting certain parts of Kwa-Zulu Natal. We are working with them to try to restore normal services as soon as possible. We sincerely apologise to affected clients who are currently unable to access their Mobile Data.

Intermittent Latency and Reduced Throughput Resolved

Resolved

Our ADSL Users may experience intermittent latency and reduced throughput on the ADSL network. We are working with our Vendors to address this issue as quickly as possible. We apologize for any inconvenience that is caused.

General Notices Looking Good!

Phone Lines Down Resolved

Resolved: 12:43, 15 Aug 2016

Our telephone lines are currently inaccessible due to a technical error. Our technicians are urgently addressing this. Our support team are still available via Email (support@afrihost.com), ClientZone and Live Chat. We sincerely apologise for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

ClientZone Inaccessible Resolved

Resolved

Our team have reported an internal network error which has made ClientZone unreachable for many of our clients. We are working to restore normal access and services as quickly as possible. We ask that affected clients bear with us while we investigate. We sincerely apologise for any inconvenience this may cause.

Email Support Queries Resolved

Resolved: 05:24, 03 May 2016

Clients submitting email support queries may experience delays in receiving feedback. We are working to resolve this as quickly as possible. We recommend clients use our Live Chat or Telephonic Support until our email support functions are fully restored. We sincerely apologise for any inconvenience this may cause.

ClientZone and Website Errors Resolved

Resolved: 10:40, 23 Mar 2016

UPDATE 11:40 23 March 2016 Our technical team reports that the errors have been resolved and normal website and ClientZone operations have been restored. We’d like to thank clients who were affected for their patience and apologise for any inconvenience this may have caused.

We are receiving reports that clients are not able to submit or complete transactions via our Website or ClientZone. Affected clients may not be able to top up data, signup new products or change packages at this time. This is due to an internal systems error, and our development team are working to resolve this as quickly as possible. We sincerely apologise for any inconvenience this may cause.

Hosting Notices Looking Good!

Shared And Cloud Hosting At Gallo Manor Resolved

Resolved: 07:00, 27 Aug 2016

UPDATE 27 August 2016 8:00am All Cloud and Shared hosting services affected by the outage have been restored. Our engineers are monitoring the network closely. We sincerely apologise to affected clients for the downtime they have experience and thank them for their patience while the outage was being resolved.

We are receiving reports of certain Shared and Cloud Hosting solutions not being accessible at our Gallo Manor Datacentre. We are working with our Vendors to identify and rectify the cause of the problem. We apologise to our Clients for any inconvenience that is being caused.

Bryanston Data Centre Unreachable Resolved

Resolved

UPDATE 12:47 PM: Our Network Team are reporting that services have been restored. We will continue monitoring the network. We would like to thank our affected clients for their patience and understanding.

We are currently experiencing a network issue at our Bryanston Data Centre. Some clients with hosted services at this facility may be unable to connect to their hosted services, or may only be able to connect intermittently. We are working with our upstream provider to resolve this as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

Shared and Cloud Hosting at Gallo Manor Resolved

Resolved

We are receiving reports of Shared and Cloud Hosting solutions not being accessible. We are working with our Vendors to identify and rectify the cause of the problem. We apologise to our Clients for any inconvenience caused.

DSL Mail Unavailable Resolved

Resolved: 08:54, 18 Aug 2016

UPDATE 9:50am 18 August 2016 All services have been restored and our engineers will continue to monitor our mail servers. We’d like to thank affected clients for their patience and understanding.

Clients who use @afrihost.co.za email addresses may currently be unable to access their email. This is due to a hosting error, which our server administrators are in the process of resolving. We sincerely apologise for any inconvenience this may cause and we are employing every available resource to minimise the impact to clients using this service.

Shared and Cloud Hosting at Gallo Manor Resolved

Resolved: 19:00, 04 Aug 2016

We are receiving reports of Shared and Cloud Hosting solutions not being accessible. We are working with our Vendors to identify and rectify the cause of the problem. We apologise to our Clients for any inconvenience that is being caused.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM