DSL & Mobile Data

Gauteng Looking Good!

DSL Latency in North Resolved

Resolved

UPDATE 07h00 8 April 2014 MTN and Telkom have restored the IPC capacity and DSL services in the North have returned to normal. Our engineers will continue to monitor the network for any further occurrence. We sincerely thank affected clients for their patience during the incident.

UPDATE 15h00 7 April 2014 We’ve confirmed with MTN that the latency on the network is due to a technical error on the North IPC, affecting only a small percentage of our capacity. Our engineers are now working with Telkom to resolve the fault, and normal performance will be restored as quickly as possible. We thank affected clients for their continued patience.

We are currently receiving reports of high latency in the North region (Johannesburg, Pretoria and other related areas). For affected clients this may also result in slow DSL speeds and some packet loss. Our engineers are currently investigating the cause of the problem, and we hope to resolve this very soon. We apologise to all affected clients for any inconvenience this may cause.

Maintenance on Afrihost APN Resolved

Resolved: 03:00, 20 Mar 2014

We will be running maintenance on the Afrihost APN between 23h00 and 02H00 on 19/20 March 2014. Unfortunately, the maintenance will result in downtime for all Afrihost Mobile clients. We apologise for any inconvenience this will cause and we thank you for your patience and understanding.

Mobile Data Access Resolved

Resolved: 10:49, 04 Mar 2014

UPDATE 4 March 2014 10:50 MTN have identified and resolved the problem, and we are seeing users connecting as normal again to both their Afrihost SIMs and APN service on MTN contract SIMs. We thank affected clients for their patience, and we will continue to monitor the network for similar issues.

We are receiving reports of intermittent access to Mobile Data services. Our team are currently working with MTN to investigate and resolve this urgently. We assure affected clients that this will be resolved as quickly as possible, and we apologise for any inconvenience caused.

LTE Upgrades Resolved

Resolved: 15:02, 03 Mar 2014

UPDATE 3 March 2014 15:00 We have been informed that the upgrades are now complete and normal LTE service has been restored. We thank affected clients for their understand and apologise for any inconvenience caused.

Some clients may not have access to LTE services while MTN performs necessary maintenance and upgrades on their LTE network. We do not currently have ETR, but we will inform clients as soon as we receive further feedback from MTN. We thank affected clients for their patience during this process.

DSL Authentication Errors Resolved

Resolved: 13:48, 06 Feb 2014

UPDATE 6 February 2014 13:45 The issue has been resolved and we are monitoring.

UPDATE 6 February 2014 13:24 We are receiving new reports of authentication errors. We are investigating this urgently.

UPDATE 6 February 2014 12:42 The issue has been resolved and our team are monitoring. We thank any affected clients for their patience.

We are receiving some reports of DSL clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet.

Free State Looking Good!

DSL Latency in North Resolved

Resolved

UPDATE 07h00 8 April 2014 MTN and Telkom have restored the IPC capacity and DSL services in the North have returned to normal. Our engineers will continue to monitor the network for any further occurrence. We sincerely thank affected clients for their patience during the incident.

UPDATE 15h00 7 April 2014 We’ve confirmed with MTN that the latency on the network is due to a technical error on the North IPC, affecting only a small percentage of our capacity. Our engineers are now working with Telkom to resolve the fault, and normal performance will be restored as quickly as possible. We thank affected clients for their continued patience.

We are currently receiving reports of high latency in the North region (Johannesburg, Pretoria and other related areas). For affected clients this may also result in slow DSL speeds and some packet loss. Our engineers are currently investigating the cause of the problem, and we hope to resolve this very soon. We apologise to all affected clients for any inconvenience this may cause.

Maintenance on Afrihost APN Resolved

Resolved: 03:00, 20 Mar 2014

We will be running maintenance on the Afrihost APN between 23h00 and 02H00 on 19/20 March 2014. Unfortunately, the maintenance will result in downtime for all Afrihost Mobile clients. We apologise for any inconvenience this will cause and we thank you for your patience and understanding.

Mobile Data Access Resolved

Resolved: 10:49, 04 Mar 2014

UPDATE 4 March 2014 10:50 MTN have identified and resolved the problem, and we are seeing users connecting as normal again to both their Afrihost SIMs and APN service on MTN contract SIMs. We thank affected clients for their patience, and we will continue to monitor the network for similar issues.

We are receiving reports of intermittent access to Mobile Data services. Our team are currently working with MTN to investigate and resolve this urgently. We assure affected clients that this will be resolved as quickly as possible, and we apologise for any inconvenience caused.

LTE Upgrades Resolved

Resolved: 15:02, 03 Mar 2014

UPDATE 3 March 2014 15:00 We have been informed that the upgrades are now complete and normal LTE service has been restored. We thank affected clients for their understand and apologise for any inconvenience caused.

Some clients may not have access to LTE services while MTN performs necessary maintenance and upgrades on their LTE network. We do not currently have ETR, but we will inform clients as soon as we receive further feedback from MTN. We thank affected clients for their patience during this process.

DSL Authentication Errors Resolved

Resolved: 13:48, 06 Feb 2014

UPDATE 6 February 2014 13:45 The issue has been resolved and we are monitoring.

UPDATE 6 February 2014 13:24 We are receiving new reports of authentication errors. We are investigating this urgently.

UPDATE 6 February 2014 12:42 The issue has been resolved and our team are monitoring. We thank any affected clients for their patience.

We are receiving some reports of DSL clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet.

Kwa-Zula Natal Looking Good!

East Region IPC Resolved

Resolved: 22:18, 17 Apr 2014

UPDATE 17 April 2014 22:15 We have resolved the latency issue and the IPC is performing as normal. We thank clients in the affected region for their patience. We will continue to monitor the network.

We are receiving reports of increased latency and slow speeds on our East network (Durban and KZN region). We are investigating with MTN, but this currently appears to be an IPC related problem. We apologise to affected clients and assure them that we are making every effort to resolve this as quickly as possible.

Maintenance on Afrihost APN Resolved

Resolved: 03:00, 20 Mar 2014

We will be running maintenance on the Afrihost APN between 23h00 and 02H00 on 19/20 March 2014. Unfortunately, the maintenance will result in downtime for all Afrihost Mobile clients. We apologise for any inconvenience this will cause and we thank you for your patience and understanding.

Mobile Data Access Resolved

Resolved: 10:49, 04 Mar 2014

UPDATE 4 March 2014 10:50 MTN have identified and resolved the problem, and we are seeing users connecting as normal again to both their Afrihost SIMs and APN service on MTN contract SIMs. We thank affected clients for their patience, and we will continue to monitor the network for similar issues.

We are receiving reports of intermittent access to Mobile Data services. Our team are currently working with MTN to investigate and resolve this urgently. We assure affected clients that this will be resolved as quickly as possible, and we apologise for any inconvenience caused.

LTE Upgrades Resolved

Resolved: 15:02, 03 Mar 2014

UPDATE 3 March 2014 15:00 We have been informed that the upgrades are now complete and normal LTE service has been restored. We thank affected clients for their understand and apologise for any inconvenience caused.

Some clients may not have access to LTE services while MTN performs necessary maintenance and upgrades on their LTE network. We do not currently have ETR, but we will inform clients as soon as we receive further feedback from MTN. We thank affected clients for their patience during this process.

South Region Latency Resolved

Resolved: 18:00, 17 Feb 2014

UPDATE 17 February 2014 18:00 DSL services in the South have returned to normal and our team are monitoring with Telkom to ensure that the issue is resolved. We thank affected clients for their patience during the fault.

UPDATE 17 February 2014 16:40 MTN and Telkom have confirmed that there is a problem with the South IPC, resulting in the increased latency to affected clients in the region. Telkom are currently attending to this and we are hopeful for a quick turnaround time for resolution.

UPDATE 17 February 2014 16:00 Our engineers are working with Telkom to resolve the fault in the South region. We will continue to post updates as we receive further information.

We have received reports of increased latency for clients in the South Region (Cape Town, Port Elizabeth and other areas routing though our South IPC). Affected clients may receive slow response from internet services. Our network engineers are investigating urgently, and we will post further updates as soon as we receive feedback. We apologise for any inconvenience affected clients may be experiencing.

Limpopo Looking Good!

DSL Latency in North Resolved

Resolved

UPDATE 07h00 8 April 2014 MTN and Telkom have restored the IPC capacity and DSL services in the North have returned to normal. Our engineers will continue to monitor the network for any further occurrence. We sincerely thank affected clients for their patience during the incident.

UPDATE 15h00 7 April 2014 We’ve confirmed with MTN that the latency on the network is due to a technical error on the North IPC, affecting only a small percentage of our capacity. Our engineers are now working with Telkom to resolve the fault, and normal performance will be restored as quickly as possible. We thank affected clients for their continued patience.

We are currently receiving reports of high latency in the North region (Johannesburg, Pretoria and other related areas). For affected clients this may also result in slow DSL speeds and some packet loss. Our engineers are currently investigating the cause of the problem, and we hope to resolve this very soon. We apologise to all affected clients for any inconvenience this may cause.

Maintenance on Afrihost APN Resolved

Resolved: 03:00, 20 Mar 2014

We will be running maintenance on the Afrihost APN between 23h00 and 02H00 on 19/20 March 2014. Unfortunately, the maintenance will result in downtime for all Afrihost Mobile clients. We apologise for any inconvenience this will cause and we thank you for your patience and understanding.

Mobile Data Access Resolved

Resolved: 10:49, 04 Mar 2014

UPDATE 4 March 2014 10:50 MTN have identified and resolved the problem, and we are seeing users connecting as normal again to both their Afrihost SIMs and APN service on MTN contract SIMs. We thank affected clients for their patience, and we will continue to monitor the network for similar issues.

We are receiving reports of intermittent access to Mobile Data services. Our team are currently working with MTN to investigate and resolve this urgently. We assure affected clients that this will be resolved as quickly as possible, and we apologise for any inconvenience caused.

LTE Upgrades Resolved

Resolved: 15:02, 03 Mar 2014

UPDATE 3 March 2014 15:00 We have been informed that the upgrades are now complete and normal LTE service has been restored. We thank affected clients for their understand and apologise for any inconvenience caused.

Some clients may not have access to LTE services while MTN performs necessary maintenance and upgrades on their LTE network. We do not currently have ETR, but we will inform clients as soon as we receive further feedback from MTN. We thank affected clients for their patience during this process.

DSL Authentication Errors Resolved

Resolved: 13:48, 06 Feb 2014

UPDATE 6 February 2014 13:45 The issue has been resolved and we are monitoring.

UPDATE 6 February 2014 13:24 We are receiving new reports of authentication errors. We are investigating this urgently.

UPDATE 6 February 2014 12:42 The issue has been resolved and our team are monitoring. We thank any affected clients for their patience.

We are receiving some reports of DSL clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet.

Northern Cape Looking Good!

DSL Latency in North Resolved

Resolved

UPDATE 07h00 8 April 2014 MTN and Telkom have restored the IPC capacity and DSL services in the North have returned to normal. Our engineers will continue to monitor the network for any further occurrence. We sincerely thank affected clients for their patience during the incident.

UPDATE 15h00 7 April 2014 We’ve confirmed with MTN that the latency on the network is due to a technical error on the North IPC, affecting only a small percentage of our capacity. Our engineers are now working with Telkom to resolve the fault, and normal performance will be restored as quickly as possible. We thank affected clients for their continued patience.

We are currently receiving reports of high latency in the North region (Johannesburg, Pretoria and other related areas). For affected clients this may also result in slow DSL speeds and some packet loss. Our engineers are currently investigating the cause of the problem, and we hope to resolve this very soon. We apologise to all affected clients for any inconvenience this may cause.

Maintenance on Afrihost APN Resolved

Resolved: 03:00, 20 Mar 2014

We will be running maintenance on the Afrihost APN between 23h00 and 02H00 on 19/20 March 2014. Unfortunately, the maintenance will result in downtime for all Afrihost Mobile clients. We apologise for any inconvenience this will cause and we thank you for your patience and understanding.

Mobile Data Access Resolved

Resolved: 10:49, 04 Mar 2014

UPDATE 4 March 2014 10:50 MTN have identified and resolved the problem, and we are seeing users connecting as normal again to both their Afrihost SIMs and APN service on MTN contract SIMs. We thank affected clients for their patience, and we will continue to monitor the network for similar issues.

We are receiving reports of intermittent access to Mobile Data services. Our team are currently working with MTN to investigate and resolve this urgently. We assure affected clients that this will be resolved as quickly as possible, and we apologise for any inconvenience caused.

LTE Upgrades Resolved

Resolved: 15:02, 03 Mar 2014

UPDATE 3 March 2014 15:00 We have been informed that the upgrades are now complete and normal LTE service has been restored. We thank affected clients for their understand and apologise for any inconvenience caused.

Some clients may not have access to LTE services while MTN performs necessary maintenance and upgrades on their LTE network. We do not currently have ETR, but we will inform clients as soon as we receive further feedback from MTN. We thank affected clients for their patience during this process.

South Region Latency Resolved

Resolved: 18:00, 17 Feb 2014

UPDATE 17 February 2014 18:00 DSL services in the South have returned to normal and our team are monitoring with Telkom to ensure that the issue is resolved. We thank affected clients for their patience during the fault.

UPDATE 17 February 2014 16:40 MTN and Telkom have confirmed that there is a problem with the South IPC, resulting in the increased latency to affected clients in the region. Telkom are currently attending to this and we are hopeful for a quick turnaround time for resolution.

UPDATE 17 February 2014 16:00 Our engineers are working with Telkom to resolve the fault in the South region. We will continue to post updates as we receive further information.

We have received reports of increased latency for clients in the South Region (Cape Town, Port Elizabeth and other areas routing though our South IPC). Affected clients may receive slow response from internet services. Our network engineers are investigating urgently, and we will post further updates as soon as we receive feedback. We apologise for any inconvenience affected clients may be experiencing.

Eastern Cape Small Scratches

ADSL Network - Southern Region Low Impact

UPDATE 17 April 2014 The South network was provisionally upgraded to improve overall performance and internet experience for affected clients in the region. Further upgrades are currently pending. We’d like to thank clients in the region for the continued patience and understanding.

Clients connecting to our ADSL network from the Southern Region (Cape Town, Port Elizabeth and other areas routing though our South Network)  may experience degraded performance due to a delay in IPC upgrades.
The IPC upgrades were expected to have been completed on April 10 2014 but due to unplanned delays we expect to have the upgrade completed on 18 April 2014.

We sincerely apologise to all affected clients for all inconvenience this may cause.

Maintenance on Afrihost APN Resolved

Resolved: 03:00, 20 Mar 2014

We will be running maintenance on the Afrihost APN between 23h00 and 02H00 on 19/20 March 2014. Unfortunately, the maintenance will result in downtime for all Afrihost Mobile clients. We apologise for any inconvenience this will cause and we thank you for your patience and understanding.

South Region Latency Resolved

Resolved

UPDATE 18 March 2014 19:12 We’re seeing the latency normalise. Our Engineers will continue to monitor the situation closely.

We have received reports of increased latency for clients in the South Region (Cape Town, Port Elizabeth and other areas routing though our South Network). Affected clients may receive slow response from internet services. Our network engineers are investigating urgently, and we will post further updates as soon as we receive feedback. We apologise for any inconvenience affected clients may be experiencing.

Mobile Data Access Resolved

Resolved: 10:49, 04 Mar 2014

UPDATE 4 March 2014 10:50 MTN have identified and resolved the problem, and we are seeing users connecting as normal again to both their Afrihost SIMs and APN service on MTN contract SIMs. We thank affected clients for their patience, and we will continue to monitor the network for similar issues.

We are receiving reports of intermittent access to Mobile Data services. Our team are currently working with MTN to investigate and resolve this urgently. We assure affected clients that this will be resolved as quickly as possible, and we apologise for any inconvenience caused.

LTE Upgrades Resolved

Resolved: 15:02, 03 Mar 2014

UPDATE 3 March 2014 15:00 We have been informed that the upgrades are now complete and normal LTE service has been restored. We thank affected clients for their understand and apologise for any inconvenience caused.

Some clients may not have access to LTE services while MTN performs necessary maintenance and upgrades on their LTE network. We do not currently have ETR, but we will inform clients as soon as we receive further feedback from MTN. We thank affected clients for their patience during this process.

Western Cape Small Scratches

ADSL Network - Southern Region Low Impact

UPDATE 17 April 2014 The South network was provisionally upgraded to improve overall performance and internet experience for affected clients in the region. Further upgrades are currently pending. We’d like to thank clients in the region for the continued patience and understanding.

Clients connecting to our ADSL network from the Southern Region (Cape Town, Port Elizabeth and other areas routing though our South Network)  may experience degraded performance due to a delay in IPC upgrades.
The IPC upgrades were expected to have been completed on April 10 2014 but due to unplanned delays we expect to have the upgrade completed on 18 April 2014.

We sincerely apologise to all affected clients for all inconvenience this may cause.

Maintenance on Afrihost APN Resolved

Resolved: 03:00, 20 Mar 2014

We will be running maintenance on the Afrihost APN between 23h00 and 02H00 on 19/20 March 2014. Unfortunately, the maintenance will result in downtime for all Afrihost Mobile clients. We apologise for any inconvenience this will cause and we thank you for your patience and understanding.

South Region Latency Resolved

Resolved

UPDATE 18 March 2014 19:12 We’re seeing the latency normalise. Our Engineers will continue to monitor the situation closely.

We have received reports of increased latency for clients in the South Region (Cape Town, Port Elizabeth and other areas routing though our South Network). Affected clients may receive slow response from internet services. Our network engineers are investigating urgently, and we will post further updates as soon as we receive feedback. We apologise for any inconvenience affected clients may be experiencing.

Mobile Data Access Resolved

Resolved: 10:49, 04 Mar 2014

UPDATE 4 March 2014 10:50 MTN have identified and resolved the problem, and we are seeing users connecting as normal again to both their Afrihost SIMs and APN service on MTN contract SIMs. We thank affected clients for their patience, and we will continue to monitor the network for similar issues.

We are receiving reports of intermittent access to Mobile Data services. Our team are currently working with MTN to investigate and resolve this urgently. We assure affected clients that this will be resolved as quickly as possible, and we apologise for any inconvenience caused.

LTE Upgrades Resolved

Resolved: 15:02, 03 Mar 2014

UPDATE 3 March 2014 15:00 We have been informed that the upgrades are now complete and normal LTE service has been restored. We thank affected clients for their understand and apologise for any inconvenience caused.

Some clients may not have access to LTE services while MTN performs necessary maintenance and upgrades on their LTE network. We do not currently have ETR, but we will inform clients as soon as we receive further feedback from MTN. We thank affected clients for their patience during this process.

Mpumulanga Looking Good!

DSL Latency in North Resolved

Resolved

UPDATE 07h00 8 April 2014 MTN and Telkom have restored the IPC capacity and DSL services in the North have returned to normal. Our engineers will continue to monitor the network for any further occurrence. We sincerely thank affected clients for their patience during the incident.

UPDATE 15h00 7 April 2014 We’ve confirmed with MTN that the latency on the network is due to a technical error on the North IPC, affecting only a small percentage of our capacity. Our engineers are now working with Telkom to resolve the fault, and normal performance will be restored as quickly as possible. We thank affected clients for their continued patience.

We are currently receiving reports of high latency in the North region (Johannesburg, Pretoria and other related areas). For affected clients this may also result in slow DSL speeds and some packet loss. Our engineers are currently investigating the cause of the problem, and we hope to resolve this very soon. We apologise to all affected clients for any inconvenience this may cause.

Maintenance on Afrihost APN Resolved

Resolved: 03:00, 20 Mar 2014

We will be running maintenance on the Afrihost APN between 23h00 and 02H00 on 19/20 March 2014. Unfortunately, the maintenance will result in downtime for all Afrihost Mobile clients. We apologise for any inconvenience this will cause and we thank you for your patience and understanding.

Mobile Data Access Resolved

Resolved: 10:49, 04 Mar 2014

UPDATE 4 March 2014 10:50 MTN have identified and resolved the problem, and we are seeing users connecting as normal again to both their Afrihost SIMs and APN service on MTN contract SIMs. We thank affected clients for their patience, and we will continue to monitor the network for similar issues.

We are receiving reports of intermittent access to Mobile Data services. Our team are currently working with MTN to investigate and resolve this urgently. We assure affected clients that this will be resolved as quickly as possible, and we apologise for any inconvenience caused.

LTE Upgrades Resolved

Resolved: 15:02, 03 Mar 2014

UPDATE 3 March 2014 15:00 We have been informed that the upgrades are now complete and normal LTE service has been restored. We thank affected clients for their understand and apologise for any inconvenience caused.

Some clients may not have access to LTE services while MTN performs necessary maintenance and upgrades on their LTE network. We do not currently have ETR, but we will inform clients as soon as we receive further feedback from MTN. We thank affected clients for their patience during this process.

DSL Authentication Errors Resolved

Resolved: 13:48, 06 Feb 2014

UPDATE 6 February 2014 13:45 The issue has been resolved and we are monitoring.

UPDATE 6 February 2014 13:24 We are receiving new reports of authentication errors. We are investigating this urgently.

UPDATE 6 February 2014 12:42 The issue has been resolved and our team are monitoring. We thank any affected clients for their patience.

We are receiving some reports of DSL clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet.

North West Looking Good!

DSL Latency in North Resolved

Resolved

UPDATE 07h00 8 April 2014 MTN and Telkom have restored the IPC capacity and DSL services in the North have returned to normal. Our engineers will continue to monitor the network for any further occurrence. We sincerely thank affected clients for their patience during the incident.

UPDATE 15h00 7 April 2014 We’ve confirmed with MTN that the latency on the network is due to a technical error on the North IPC, affecting only a small percentage of our capacity. Our engineers are now working with Telkom to resolve the fault, and normal performance will be restored as quickly as possible. We thank affected clients for their continued patience.

We are currently receiving reports of high latency in the North region (Johannesburg, Pretoria and other related areas). For affected clients this may also result in slow DSL speeds and some packet loss. Our engineers are currently investigating the cause of the problem, and we hope to resolve this very soon. We apologise to all affected clients for any inconvenience this may cause.

Maintenance on Afrihost APN Resolved

Resolved: 03:00, 20 Mar 2014

We will be running maintenance on the Afrihost APN between 23h00 and 02H00 on 19/20 March 2014. Unfortunately, the maintenance will result in downtime for all Afrihost Mobile clients. We apologise for any inconvenience this will cause and we thank you for your patience and understanding.

Mobile Data Access Resolved

Resolved: 10:49, 04 Mar 2014

UPDATE 4 March 2014 10:50 MTN have identified and resolved the problem, and we are seeing users connecting as normal again to both their Afrihost SIMs and APN service on MTN contract SIMs. We thank affected clients for their patience, and we will continue to monitor the network for similar issues.

We are receiving reports of intermittent access to Mobile Data services. Our team are currently working with MTN to investigate and resolve this urgently. We assure affected clients that this will be resolved as quickly as possible, and we apologise for any inconvenience caused.

LTE Upgrades Resolved

Resolved: 15:02, 03 Mar 2014

UPDATE 3 March 2014 15:00 We have been informed that the upgrades are now complete and normal LTE service has been restored. We thank affected clients for their understand and apologise for any inconvenience caused.

Some clients may not have access to LTE services while MTN performs necessary maintenance and upgrades on their LTE network. We do not currently have ETR, but we will inform clients as soon as we receive further feedback from MTN. We thank affected clients for their patience during this process.

DSL Authentication Errors Resolved

Resolved: 13:48, 06 Feb 2014

UPDATE 6 February 2014 13:45 The issue has been resolved and we are monitoring.

UPDATE 6 February 2014 13:24 We are receiving new reports of authentication errors. We are investigating this urgently.

UPDATE 6 February 2014 12:42 The issue has been resolved and our team are monitoring. We thank any affected clients for their patience.

We are receiving some reports of DSL clients being unable to authenticate. Our team are investigating this urgently. Affected clients may not be able to connect to the internet.

General Notices Looking Good!

Phone Lines Down Resolved

Resolved

Our telephone lines are currently down due to a technical error. Our team are currently working on restoring our systems as quickly as possible. Please note that you can still reach our support team via email on .(JavaScript must be enabled to view this email address) or by SMSing “Help” to 32541.

ClientZone Inaccessible Resolved

Resolved

We are currently receiving reports of clients unable to access ClientZone. Our team are investigating,  and will restore ClientZone services as quickly as possible. We apologise for any inconvenience caused.

Phone Lines are down Resolved

Resolved

We are unfortunately experiencing problems with our phone lines. Our team is still available to assist with queries via Live Chat or email. 

We hope to resolve the problem as soon as possible.

Apologies for any inconvenience caused.

Phone Lines Down Resolved

Resolved: 12:48, 30 Jan 2014

We are currently experiencing technical issues with our incoming telephone lines, which are currently down. Our consultants are still available by email on .(JavaScript must be enabled to view this email address) or via Live Chat. You can also submit support requests directly via ClientZone. We apologise for the inconvenience.

UnderSea Cables Resolved

Resolved: 18:12, 12 Feb 2014

Minor International Traffic Issue.

Hosting Notices Looking Good!

Outage affecting Cloud Servers Resolved

Resolved: 12:00, 21 Mar 2014

We apologise for the current outage on Cloud Servers and some Shared Hosting servers. The maintenance performed last night was believed to be successful but the problem resurfaced around 07h00 this morning. Our engineers and vendors are working tirelessly to restore all services ASAP. Our sincere apologies. We thank you for your patience.

Maintenance on Cloud Hosting Resolved

Resolved: 03:00, 21 Mar 2014

Our engineers will be performing important maintenance to our Cloud Hosting environment between 23h00 and 02h00 tonight, March 20th/21st. During the maintenance some Cloud Servers will be unavailable. We apologise for the inconvenience. Thank you for your patience and understanding.

Cloud Hosting at Gallo Manor DC Resolved

Resolved

We are reporting a problem at the MTN Gallo Manor Data Centre that is affecting our Cloud Hosting environment. Affected clients may experience issues connecting to their servers. The cause is unknown but our team is addressing the issue as top priority. Apologies for any inconvenience caused during this time, we hope to resolve the issue as soon as possible.

Cloud Hosting at Gallo Manor DC Resolved

Resolved: 10:00, 27 Jan 2014

UPDATE 25 January 2014 17:00 We are continue to monitor migrated cloud servers to ensure that our team have addressed the core issue behind the downtime experienced.

UPDATE 25 January 2014 11:50 Our team have successfully migrated all hosts from the affected data store and are currently monitoring from their side. We thank clients for their patience, and sincerely apologise on behalf of Afrihost Management for the interruption to services and the impact to clients.

UPDATE 25 January 2014 10:15 Our engineers are continuing to migrate affected hosts and are hoping to complete the process this morning. We thank clients still awaiting migration for their incredible patience and we assure them that we will continue to work towards restoring services in full as quickly as possible.

UPDATE 25 January 2014 08:45
Our engineers were successful in migrating a great volume of affected hosts through the night and are restoring all services.
We expect to have all services restored this morning.

We’re sincerely sorry for all inconveniences and truly appreciate your patience.

UPDATE 24 January 2014 15:15
Our team have noted that performance has continued to degrade on the affected data store. Our engineers are now migrating affected servers. We hope to have services restored for affected clients within the shortest possible time.

UPDATE 24 January 2014 14:30
A critical problem has been identified in the data store. Affected clients may see degraded performance on their cloud servers. Our team are investigating the cause to resolve this as quickly as possible. We apologise for the inconvenience and assure affected clients that all available resources are being brought to bear to minimise the impact to our clients.

Update: 19h35

The affected Data Store performance is normalising and the affected client services are being restored.
Our engineers are monitoring storage performance closely and are working to have all client services tonight. Our apologies the inconvenience and the frustration this is causing.

Update: 16h00

Our team is moving affected clients off of the affect data store. Our apologies the inconvenience and the frustration this is causing.

Update: 14h00

Our team is continuing to migrate affected clients off of the affected Data Store. We thank you for your patience. We are working as fast as possible.

Update:12h30

Thank you for your patience.
Our team is working on restoring services after a Data Store issue. We continue to migrate affected clients off of the affected Data Store.

Update:11h00

Our team is working as fast as possible to move affected clients off the affected data store


Update: 09h00

Our team continues to migrate affected clients off the affected data store.

Our sincere apologies for the inconvenience caused. We hope to resolve the issue as fast as possible.


Update: 20h00

A critical problem has been identified on a data store.
Our engineers are migrating affected clients off the affected data store.

Opened: 07:02 Wed, January 22, 2014
We are reporting a problem at the MTN Gallo Manor Data Center that is affecting our Cloud Hosting environment. Affected clients may experience issues connecting to their servers. The cause is unknown but our team is addressing the issue as top priority. Apologies for any inconvenience caused during this time, we hope to resolve the issue as soon as possible.

Cloud Hosting Maintenance Resolved

Resolved: 01:00, 23 Jan 2014

Our engineers will be performing scheduled maintenance to our Cloud Hosting environment on Thursday morning (23/01) between 00h01 and 01h00. During the maintenance affected cloud servers will be unavailable. We apologise for the inconvenience. This will affect Cloud Servers in our Bryanston Cloud Environment

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM