DSL & Mobile Data

Gauteng Looking Good!

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

Degraded international DSL Resolved

Resolved: 07:29, 05 May 2015

We’re seeing international traffic degradation on our DSL accounts. Our network engineers are currently working to fully restore normal services.
Clients may experience slow or degraded throughput to international destinations.

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

Free State Looking Good!

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

Degraded international DSL Resolved

Resolved: 07:29, 05 May 2015

We’re seeing international traffic degradation on our DSL accounts. Our network engineers are currently working to fully restore normal services.
Clients may experience slow or degraded throughput to international destinations.

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

KwaZulu-Natal Looking Good!

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

DSL Latency in East & South Regions Resolved

Resolved: 16:00, 13 May 2015

UPDATE 10:25am 13 May 2015 Latency appears to be stable and back to normal. Our engineers will continue to monitor the network to ensure best performance. We’d like to once again apologise to any affected clients for their poor experience.

We are currently receiving reports of increased latency on our SOUTH (Cape Town and Surrounding Areas) and EAST (Durban and KZN region) networks. Our network engineers are currently investigating to determine the cause. Affected clients may experience poor performance on latency dependant services like realtime browsing, streaming, gaming etc. We sincerely apologise for any inconvenience this may cause.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

Degraded international DSL Resolved

Resolved: 07:29, 05 May 2015

We’re seeing international traffic degradation on our DSL accounts. Our network engineers are currently working to fully restore normal services.
Clients may experience slow or degraded throughput to international destinations.

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Limpopo Looking Good!

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

Degraded international DSL Resolved

Resolved: 07:29, 05 May 2015

We’re seeing international traffic degradation on our DSL accounts. Our network engineers are currently working to fully restore normal services.
Clients may experience slow or degraded throughput to international destinations.

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

Northern Cape Looking Good!

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

Degraded international DSL Resolved

Resolved: 07:29, 05 May 2015

We’re seeing international traffic degradation on our DSL accounts. Our network engineers are currently working to fully restore normal services.
Clients may experience slow or degraded throughput to international destinations.

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

Eastern Cape Looking Good!

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

DSL Latency in East & South Regions Resolved

Resolved: 16:00, 13 May 2015

UPDATE 10:25am 13 May 2015 Latency appears to be stable and back to normal. Our engineers will continue to monitor the network to ensure best performance. We’d like to once again apologise to any affected clients for their poor experience.

We are currently receiving reports of increased latency on our SOUTH (Cape Town and Surrounding Areas) and EAST (Durban and KZN region) networks. Our network engineers are currently investigating to determine the cause. Affected clients may experience poor performance on latency dependant services like realtime browsing, streaming, gaming etc. We sincerely apologise for any inconvenience this may cause.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

Degraded international DSL Resolved

Resolved: 07:29, 05 May 2015

We’re seeing international traffic degradation on our DSL accounts. Our network engineers are currently working to fully restore normal services.
Clients may experience slow or degraded throughput to international destinations.

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Western Cape Looking Good!

DSL Latency in East & South Regions Resolved

Resolved: 16:00, 13 May 2015

UPDATE 10:25am 13 May 2015 Latency appears to be stable and back to normal. Our engineers will continue to monitor the network to ensure best performance. We’d like to once again apologise to any affected clients for their poor experience.

We are currently receiving reports of increased latency on our SOUTH (Cape Town and Surrounding Areas) and EAST (Durban and KZN region) networks. Our network engineers are currently investigating to determine the cause. Affected clients may experience poor performance on latency dependant services like realtime browsing, streaming, gaming etc. We sincerely apologise for any inconvenience this may cause.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

Degraded international DSL Resolved

Resolved: 07:29, 05 May 2015

We’re seeing international traffic degradation on our DSL accounts. Our network engineers are currently working to fully restore normal services.
Clients may experience slow or degraded throughput to international destinations.

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Reduced Throughput on the DSL Network Resolved

Resolved: 06:59, 11 Feb 2015

UPDATE 10 February 2015 17:50 We are still awaiting final confirmation that the fault has been resolved, but we are seeing traffic normalise on the network and clients are reporting better performance. We will continue to monitor this until we are satisfied that the issue is resolved. We sincerely thank affected clients for the patience.

UPDATE 10 February 2015 13:40 We have received confirmation that reduced throughput is linked to a fault on the network relating to international links. This will affect international throughput and latency. We are rerouting traffic to failover links to ensure the best possible experience while the link is being repaired.

We are receiving reports of reduced throughput experienced by DSL users in the North and South regions. Our team is investigating the cause of the problem in order to resolve as quickly as possible. We apologise for the inconvenience caused.

Mpumulanga Looking Good!

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

Degraded international DSL Resolved

Resolved: 07:29, 05 May 2015

We’re seeing international traffic degradation on our DSL accounts. Our network engineers are currently working to fully restore normal services.
Clients may experience slow or degraded throughput to international destinations.

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

North West Looking Good!

DSL Speeds Resolved

Resolved: 15:04, 26 May 2015

UPDATE 26 May 2015 13:50 We believe the problems clients are experiencing is DNS related. We request that affected clients reboot their routers to receive new DNS settings automatically. Clients not using dynamic DNS settings can manually change their DNS to 8.8.8.8 (Primary) and 8.8.4.4 (Secondary) which should resolve the problem.

We are receiving reports of clients getting generally poor speeds on their DSL connections. Our engineers are investigating and we hope to improve affected clients’ experience as quickly as possible. We apologise to any clients for the poor internet experience they may have until this is resolved.

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

Degraded international DSL Resolved

Resolved: 07:29, 05 May 2015

We’re seeing international traffic degradation on our DSL accounts. Our network engineers are currently working to fully restore normal services.
Clients may experience slow or degraded throughput to international destinations.

DSL Authentication Errors Resolved

Resolved

We are receiving reports that some clients receiving errors when trying to authenticate on their DSL accounts. We are currently investigating the possible cause, though we believe it may be linked to loadshedding in affected or surrounding areas. We apologise to clients affected by these errors and we will continue to work towards restoring services as quickly as possible.

UPDATE: Issue has been resolved. Our team will continue to monitor the network.

Authentication Problems Resolved

Resolved: 14:45, 26 Feb 2015

We are receiving reports of clients experiencing authentication problems on their DSL accounts. New sessions will be affected. Our team is investigating the cause of the problem. We apologise for any inconvenience caused.

Update: Authentications are coming through as normal. The issue has been resolved. Our team will continue to monitor the network. Thank you for your patience.

General Notices Looking Good!

International DSL Traffic Resolved

Resolved: 08:55, 06 May 2015

We are currently receiving reports of problems with international traffic on our DSL services. Affected clients may find international sites and services slow or non-responsive. Our engineers are currently investigating and hope to resolve the errors as quickly as possible. We sincerely apologise to affected clients for the inconvenience.

ClientZone Unavailable Resolved

Resolved: 12:23, 28 Mar 2015

UPDATE 28 March 2015 10:15am ClientZone access and services have been fully restored. Our team will continue to monitor our systems to ensure that any further interruptions are prevented, if possible. We thank clients for their patience and once again apologise for any inconvenience this may have cause.

UPDATE 28 March 2015 9:00am Our technical team have worked through the night to restore ClientZone access for all our clients. We sincerely apologise for the inconvenience we know this has cause for many of our clients. Our team will continue to address this until we can restore full services as quickly as possible.

Clients will not be able to access ClientZone while our team performs maintenance on our systems. We apologise for any inconvenience this may cause.

Phone Lines Down Resolved

Resolved: 19:12, 26 Nov 2014

UPDATE 26 November 2014 18:10pm Our phone lines have been restored and normal support services will now continue. We apologise for the disruption and thanks clients for their patience.

Our telephone lines may be unavailable for a very brief period from 18h00. Our team are working to ensure there is minimal disruption to normal support services. We will update this message as we receive additional information. We apologise for any inconvenience this may cause, and thank clients for their patience.

Support Lines Closed for Xmas Party Resolved

Resolved: 11:00, 08 Nov 2014

It’s that time of the year when we get our team together to thank them for their hard work and dedication, and to celebrate our amazing achievements throughout the year (including our 14th Birthday and winning ISP of the Year for the fourth time in a row).

However, we’re always aware that our clients come first, and we’ll make absolutely sure that all our clients still have access to support.

We’ll be closing our telephone lines at 4:30pm on Friday 7th of November, and lines will re-open the following day. However we will have ongoing support available throughout. Clients can email support@afrihost.com, SMS Help to 32541 or submit a support request via ClientZone.

We’d like to thank our clients for 14 years of awesomeness, and we look forward to many, many more!!

Telephone Hold Times Resolved

Resolved: 18:09, 26 Sep 2014

UPDATE 11:10am 23 September 2014 Due to moving offices, we have switched over to a new PABX system to ensure that we receive telephonic queries. However this may result in long hold times. We sincerely apologise to clients experiencing this. We promise that we are doing our best to improve the current hold times. We also encourage clients to make use of other support channels to ensure that they are not waiting for long periods on hold.

We are currently moving offices and as a result, our telephone lines may be intermittent or inaccessible. We sincerely apologise to clients who may experience dropped calls or may not be able to access our telephonic support. Our other support channels are available so please email support@afrihost.com, SMS “Help” to 32541 or make use of our Live Chat facility so that we can address your query. We thank you for your patience.

Hosting Notices Looking Good!

Hosting at Gallo Manor Resolved

Resolved: 10:55, 06 May 2015

We’re currently experiencing packet loss to our Gallo Manor Environment. Affected clients may experience slow or non-responsive web hosting services until the error is resolved. Our network engineers are investigating the cause of the problem and hope to restore services shortly. We sincerely apologise to affected clients for any inconvenience.

Hosting at Gallo Manor Resolved

Resolved: 06:57, 05 May 2015

UPDATE 9:50am 4 May 2015 Our engineers inform us that all hosting services have been restored and they are currently monitoring the network. We thank clients for their patience and apologise for any downtime or inconvenience as a result of the outage.

We are currently experiencing some errors with hosted services at our Gallo Manor Data Centre. We are presently restoring affected hosts/servers. We’d like to assure affected clients that we have dedicated all our resources towards resolving this as quickly as possible, and we sincerely apologise for any inconvenience.

Hosting Outage at Bryanston DC Resolved

Resolved: 15:17, 02 Apr 2015

We are currently experiencing an outage at our Bryanston Data Centre, which has made some hosted services at the facility inaccessible. Affected clients will not have access to their shared or dedicated hosting until service is restored. We sincerely apologise to affected clients and assure them that we are devoting all available resources towards resolving this.

Hosting Outage at Bryanston DC Resolved

Resolved: 10:37, 27 Mar 2015

UPDATE: We are still working on bringing the last few servers online again. For the few clients who remain affected, we apologise for the inconvenience.

UPDATE: Hosting services have been restored at the Bryanston Data Centre. Our team continues to monitor the network. Thank you for your patience.

We are currently experiencing a network outage at our Bryanston Data Centre, which has made all hosted services at the facility inaccessible. Affected clients will not have access to their shared or dedicated hosting until the network is restored. We sincerely apologise to affected clients and assure them that we are devoting all available resources towards restoring services.

Virtual Servers at Gallo Manor DC Resolved

Resolved: 12:43, 23 Mar 2015

UPDATE 23 March 2015 10:50am We are seeing normal performance returning to affected servers. We will continue to monitor the situation to ensure that clients are not further inconvenienced and thank all affected clients for their patience.

We are receiving reports of some clients getting slow access to their hosting services (shared hosting or dedicated virtual hosting) or no access due to a network issue. Our engineers are currently working to restore normal performance as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM