DSL & Mobile Data

Gauteng Looking Good!

North Region DNS Resolved

Resolved: 10:20, 01 Feb 2016

We are currently experiencing DNS errors which affect DSL service for users in the North region (Johannesburg, Pretoria, Bloemfontien and surrounding areas). Our engineers are working on this and hope to have normal services restored as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

Degraded service on Static IPs Resolved

Resolved: 11:00, 08 Jan 2016

Clients may experience degraded service on their Business Uncapped accounts using Static IP addresses. Some websites and services located in South Africa may be inaccessible.
Our Team is working to resolve this issue as quickly as possible and to minimize the impact.

North Region IPC Resolved

Resolved: 08:15, 18 Jan 2016

UPDATE 7 Jan 2016 10:20 We have restored capacity using backup links. Affected clients should see services normalising over the next few minutes. We’d like to thank clients for their patience and we will post further updates as we receive them.

We have currently lost some network capacity (IPC) in our North Region (Gauteng and surrounding areas). We do not believe the loss is sufficient to significantly impact our client’s experience, but Uncapped clients in the region may experience more shaping than usual. We are working with Telkom to restore full capacity as quickly as possible. We apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

Free State Looking Good!

North Region DNS Resolved

Resolved: 10:20, 01 Feb 2016

We are currently experiencing DNS errors which affect DSL service for users in the North region (Johannesburg, Pretoria, Bloemfontien and surrounding areas). Our engineers are working on this and hope to have normal services restored as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

North Region IPC Resolved

Resolved: 08:15, 18 Jan 2016

UPDATE 7 Jan 2016 10:20 We have restored capacity using backup links. Affected clients should see services normalising over the next few minutes. We’d like to thank clients for their patience and we will post further updates as we receive them.

We have currently lost some network capacity (IPC) in our North Region (Gauteng and surrounding areas). We do not believe the loss is sufficient to significantly impact our client’s experience, but Uncapped clients in the region may experience more shaping than usual. We are working with Telkom to restore full capacity as quickly as possible. We apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

ADSL Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting ADSL services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

KwaZulu-Natal Looking Good!

Increased latency and slow speeds in the Eastern Region. Resolved

Resolved: 19:08, 25 Jan 2016

Clients in the East (Durban and surrounding areas) may experience increased latency and slow speeds due to a break in the fibre connection between Johannesburg and Durban. Engineers are working to restore this link as quickly as possible.

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

East Region Slow Speeds Resolved

Resolved: 07:00, 01 Nov 2015

UPDATE 8:00AM 1 November 2015 Our engineers report that the issue has been resolved and all services in the East (KZN) region have been restored to normal performance. We sincerely thank affected clients for their patience and understanding.

We are investigating reports of slow speeds in the East (Durban and surrounding areas). We believe this may be linked to a problem on our regional point of presence. Our engineers are working tirelessly to investigate the cause and also to minimise the impact to affected clients. Clients may experience slow speeds and increased latency until the problem is resolved. We sincerely apologise for any inconvenience this may cause.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the ADSL network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international ADSL transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Limpopo Looking Good!

North Region DNS Resolved

Resolved: 10:20, 01 Feb 2016

We are currently experiencing DNS errors which affect DSL service for users in the North region (Johannesburg, Pretoria, Bloemfontien and surrounding areas). Our engineers are working on this and hope to have normal services restored as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

North Region IPC Resolved

Resolved: 08:15, 18 Jan 2016

UPDATE 7 Jan 2016 10:20 We have restored capacity using backup links. Affected clients should see services normalising over the next few minutes. We’d like to thank clients for their patience and we will post further updates as we receive them.

We have currently lost some network capacity (IPC) in our North Region (Gauteng and surrounding areas). We do not believe the loss is sufficient to significantly impact our client’s experience, but Uncapped clients in the region may experience more shaping than usual. We are working with Telkom to restore full capacity as quickly as possible. We apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

ADSL Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting ADSL services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Northern Cape Looking Good!

North Region DNS Resolved

Resolved: 10:20, 01 Feb 2016

We are currently experiencing DNS errors which affect DSL service for users in the North region (Johannesburg, Pretoria, Bloemfontien and surrounding areas). Our engineers are working on this and hope to have normal services restored as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

North Region IPC Resolved

Resolved: 08:15, 18 Jan 2016

UPDATE 7 Jan 2016 10:20 We have restored capacity using backup links. Affected clients should see services normalising over the next few minutes. We’d like to thank clients for their patience and we will post further updates as we receive them.

We have currently lost some network capacity (IPC) in our North Region (Gauteng and surrounding areas). We do not believe the loss is sufficient to significantly impact our client’s experience, but Uncapped clients in the region may experience more shaping than usual. We are working with Telkom to restore full capacity as quickly as possible. We apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

ADSL Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting ADSL services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

Eastern Cape Looking Good!

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the ADSL network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international ADSL transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

ADSL Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an ADSL network routing problem affecting the routes our ADSL traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

ADSL & Mobile Data Performance Resolved

Resolved: 16:00, 18 Oct 2015

UPDATE 5:00PM 18 October 2015 MTN have resolved the problem and we are receiving reports from affected clients that their experience is returning to normal. We’d like thank our clients for their patience during this outage, and sincerely apologise for any inconvenience caused.

UPDATE 8:00 18 October 2015 Our engineers believe the issue is related to authentication. We’d like to advise clients not to reboot their ADSL routers or Mobile Data devices until the issue is resolved.

We are receiving reports of poor ADSL and Mobile Data performance from all regions. Our network team are investigating this as highest priority and aim to restore normal connectivity as soon as possible. We sincerely apologise for any inconvenience this may cause.

Western Cape Looking Good!

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

International throughput and latency Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 19:14 
The problem has been resolved and we’re monitoring the ADSL network.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

UPDATE 29 October 2015 14:34 
We’re experiencing decreased throughput and increased latency on our international ADSL transit links.

Our network team is working with our upstream service providers to resolve as quickly as possible.

We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

ADSL Network Routing Resolved

Resolved: 13:37, 29 Oct 2015

UPDATE 29 October 2015 13:47 
Our team has improved our regional routing and will continue to monitor.
We’d like to thank affected clients for their patience during the outage and once again apologise for any inconvenience this may have caused.

Posted 28 October 2015 00:05 
We’re experiencing an ADSL network routing problem affecting the routes our ADSL traffic takes between our Northern, Southern and Eastern Point Of Presence.
Our network team is working expeditiously to optimize and improve the routing problem.

Our clients in Eastern and Southern regions may see an increase in latency from local Content Delivery Networks as we work to resolve the routing problem.

We sincerely apologise to affected clients for any inconvenience this may cause.

Tygerberg Mobile Data APN Maintenance Resolved

Resolved: 04:00, 23 Oct 2015

MTN will be performing routing maintenance on their network in the Tygerberg area. This will affect APN performance and access in the area. The maintenance is scheduled to being at 11:00PM tonight and will continue until 5:00AM the following morning. Services are expected to be inaccessible for approximately 30 minutes during that time. We sincerely apologise to affected clients for any inconvenience this may cause.

Mpumulanga Looking Good!

North Region DNS Resolved

Resolved: 10:20, 01 Feb 2016

We are currently experiencing DNS errors which affect DSL service for users in the North region (Johannesburg, Pretoria, Bloemfontien and surrounding areas). Our engineers are working on this and hope to have normal services restored as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

North Region IPC Resolved

Resolved: 08:15, 18 Jan 2016

UPDATE 7 Jan 2016 10:20 We have restored capacity using backup links. Affected clients should see services normalising over the next few minutes. We’d like to thank clients for their patience and we will post further updates as we receive them.

We have currently lost some network capacity (IPC) in our North Region (Gauteng and surrounding areas). We do not believe the loss is sufficient to significantly impact our client’s experience, but Uncapped clients in the region may experience more shaping than usual. We are working with Telkom to restore full capacity as quickly as possible. We apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

ADSL Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting ADSL services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

North West Looking Good!

North Region DNS Resolved

Resolved: 10:20, 01 Feb 2016

We are currently experiencing DNS errors which affect DSL service for users in the North region (Johannesburg, Pretoria, Bloemfontien and surrounding areas). Our engineers are working on this and hope to have normal services restored as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

North Region IPC Resolved

Resolved: 08:15, 18 Jan 2016

UPDATE 7 Jan 2016 10:20 We have restored capacity using backup links. Affected clients should see services normalising over the next few minutes. We’d like to thank clients for their patience and we will post further updates as we receive them.

We have currently lost some network capacity (IPC) in our North Region (Gauteng and surrounding areas). We do not believe the loss is sufficient to significantly impact our client’s experience, but Uncapped clients in the region may experience more shaping than usual. We are working with Telkom to restore full capacity as quickly as possible. We apologise for any inconvenience this may cause.

Mobile Data Access Resolved

Resolved: 18:00, 17 Nov 2015

UPDATE 19h00 17 November 2015 Mobile Data Services have returned to normal and all clients should be able to connect again. We’d like to sincerely thank affected clients for their patience during the outage. Our engineers will continue to monitor the network.

We are receiving reports from clients unable to access Mobile Data services as normal. We are currently investigating the possible cause of these reports. We apologise to any affected clients and we would like to assure Mobile Data clients that we are addressing this matter urgently.

ADSL Outage Resolved

Resolved

UPDATE: 15 November 2015 02:00

The network has been restored - Your Internet performance should be back to normal.

Our sincere apologies again for the inconvenience caused earlier. Thank you for your patience and understanding.

Posted: 14 November 2015 23:51

We’re experiencing an outage affecting ADSL services in the northern region.
Our Network team is attending to the outage and will make every effort to restore all services as soon as possible.
Our sincere apologies for the inconvenience caused. Thank you for your patience and understanding.

General Notices Looking Good!

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

Telephone Support Unavailable Resolved

Resolved: 14:33, 04 Jan 2016

We are currently experiencing a problem on our internal network, affecting our support telephone and ticketing systems. As a result, email and telephonic support are currently unavailable. Our team are working on restoring our systems as quickly as possible. We sincerely apologise for any inconvenience this may cause and would like to assure our clients that we are employing every available resource to restore normal support services.

Update: 4th January 2016 15h31
Our Team has restored full functionality to our support telephone and ticketing systems. We would like to thank our clients for their patience during this period of interrupted services.

Afrihost Year End Function Resolved

Resolved: 06:00, 14 Nov 2015

We will be holding our annual Afrihost end of year function tonight from 6pm. Our team will be taking a few hours to relax and celebrate the year that’s passed. Telephonic support will be unavailable from 6pm until 9:00am tomorrow morning. For emergencies clients can email support@afrihost.com or SMS “Help” to 32541. We’d like to thank all our clients for their understanding and support.

ADSL & Mobile Data Performance Resolved

Resolved: 16:00, 18 Oct 2015

UPDATE 5:00PM 18 October 2015 MTN have resolved the problem and we are receiving reports from affected clients that their experience is returning to normal. We’d like thank our clients for their patience during this outage, and sincerely apologise for any inconvenience caused.

UPDATE 8:00 18 October 2015 Our engineers believe the issue is related to authentication. We’d like to advise clients not to reboot their ADSL routers or Mobile Data devices until the issue is resolved.

We are receiving reports of poor ADSL and Mobile Data performance from all regions. Our network team are investigating this as highest priority and aim to restore normal connectivity as soon as possible. We sincerely apologise for any inconvenience this may cause.

DSL & Mobile Data Speeds Resolved

Resolved: 13:37, 16 Oct 2015

UPDATE 16 October 2015 13:05

The problem has been resolved and we’re monitoring the ADSL and Mobile data Network.

We sincerely apologise for any inconvenience and thank affected clients for their patience.

UPDATE 16 October 2015 09:45

There is currently a problem on the MTN network affecting our ADSL and Mobile Data services.
MTN are attending to the problem.

16 October 2015 9:02am

We are receiving reports of poor ADSL and Mobile Data performance from all regions. Our network team are investigating this as highest priority. We sincerely apologise for any inconvenience and thank affected clients for their patience.

Hosting Notices Looking Good!

Hosting Performance at Gallo Manor DC Resolved

Resolved: 06:43, 03 Feb 2016

UPDATE 3 February 2016 7:45 Our team have restored performance at Gallo Manor and we believe services should be in the process of normalising (if they have not already returned to normal). We are grateful to affected clients for their continued patience and we will be monitoring the network closely to prevent any reoccurrence of this issue.

UPDATE 3 February 2016 7:00am: We are still experiencing poor connectivity to our Gallo Manor Data Centre. Affected clients include Shared and Dedicated Cloud and Physical Servers housed in this environment, and clients may experience little to no connectivity to hosted services. Our team are working with our upstream provider to restore normal hosting performance as soon as possible. We apologise to affected clients and thank them for their patience thus far.

We are receiving reports of some clients experiencing intermittent connectivity to certain hosted services at our Gallo Manor facility. Affected clients may experience access to their servers or hosted services to be slower than normal. Our upstream provider is investigating and we hope to restore normal performance as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Hosting Services at Bryanston DC Resolved

Resolved: 12:42, 13 Jan 2016

We are currently receiving reports of degraded network performance at our Bryanston Data Centre. Affected clients may experience limited or no access to their hosted services. All other hosting environments are operating at expected levels.

Our network engineers are investigating urgently to restore normal Hosting performance as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

VMWare Virtual Servers Unavailable Resolved

Resolved: 10:33, 06 Jan 2016

Our team are performing emergency maintenance on our VMWare environment. As a result, clients with virtual servers using VMWare may be unable to access their hosted servers until the maintenance is complete. All other virtual servers (in other environments) are unaffected by the maintenance. We sincerely apologise for the inconvenience and assure affected clients that we are working as quickly as possible to resolve this.

Gallo Manor Hosting Resolved

Resolved: 11:43, 15 Dec 2015

We are reporting intermittent packet loss at our Gallo Manor Data Centre. Affected clients may see slow or intermittent response from hosted services, such as access to websites or emails. Our network engineers are working on resolving this as highest priority. We sincerely apologise to affected clients for any inconvenience this may cause.

Delayed Hosted Email Resolved

Resolved

We have received reports of client’s email hosted by Afrihost being delayed by up to 12 hours. Our team are investigating the cause of this with our upstream providers and aim to resolve the delay as quickly as possible.

We sincerely apologise to client’s affected by these delays.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM