Current Notices
ADSL Network
All notices concerning our ADSL Network
Hosting
All notices concerning our Web Hosting Services
General
Misc. notices regarding service impact for our customers
Past Notices
ADSL Network
Past notices concerning our ADSL Network
Medium Impact
Opened: 11:35 Fri, October 28, 2011 • Resolved:
We are currently experiencing a bandwidth counting anomaly.
Our engineers are urgently addressing the matter.
We hope to have this resolved shortly.
Hosting
Past notices concerning our Web Hosting Services
Medium Impact
Opened: 10:19 Sun, January 29, 2012 • Resolved: 16:27 Sun, January 29, 2012
PLEASE NOTE:
We are experiencing a problem on the core switch at the IS data centre, this affects routing to certain websites which can result in said websites intermittently unavailable.
The matter is being urgently attended to by IS Network Engineers and we hope to have the matter resolved shortly.
We sincerely apologise for any inconvenience that this may cause any of our valued clients.
High Impact
Opened: 16:40 Wed, November 09, 2011 • Resolved:
Part of our shared hosting platform has been running at a higher than normal server load due to a datastore problem.
This has affected several services including mail download speeds, Cpanel access and website access.
Part of the service has now been restored and our senior technical team is working to restore all services soonest.
Please accept our apologies for the unexpected downtime and thank you for your patience.
General
Past notices regarding service impact for our customers
Medium Impact
Opened: 21:08 Wed, December 14, 2011 • Resolved: 07:33 Thu, December 15, 2011
We are experiencing a technical issue with our PABX system.
Our technicians are urgently attending to the matter and hope to have it resolved shortly.
Please SMS ‘help’ to 32541 and we will contact you as soon as possible.
We apologize for the inconvenience caused.
Medium Impact
Opened: 14:13 Thu, November 17, 2011 • Resolved: 15:46 Thu, November 17, 2011
Please note: You might experience intermittent access to ClientZone and the Orderforms in the next hour as we are performing emergency maintenance to the SQL systems that drive these services.
If you experience loss of access to these areas of our website, please check back in a few minutes
