DSL & Mobile Data

Gauteng Looking Good!

Slow Mobile Data Access in Johannesburg Resolved

Resolved

We are receiving reports of slow speeds from Mobile Data users in the Johannesburg area. Affected clients may receive slower speeds than normal. We are investigating with our upstream provider and hope to restore normal Mobile Data performance as soon as people. We apologise to affected clients for the poor speeds they may be experiencing.

DSL Latency & Packet Loss Resolved

Resolved

Clients may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 14:55, 06 Apr 2016

UPDATE 6 April 2016 16h00 Our technical team report that the issue has been resolved. We will continue to monitor the network. We’d like to thank affected clients for their patience during the outage.

We are receiving reports from some users that Mobile Data is inaccessible. Affected users may find that they are able to connect but get no data throughput. We are currently investigating with our upstream provider and are working hard to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Reduced Throughput & Increased Latency Resolved

Resolved

ADSL clients in the North & South will see reduced throughput and increased latency.
Our team are aware and working on a resolution.

Sincere apologies.

DSL Latency & Packet Loss Resolved

Resolved: 06:19, 04 Apr 2016

UPDATE 18:06: Our team have resolved the issue on the East, however we’re seeing unconfirmed reports of latency and packet loss reports occuring in the South & North IPC regions. This will affect clients in JHB & CPT and its surrounds. Sincere apologies for inconvenience caused.

Clients in Durban and surrounds may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Free State Looking Good!

DSL Latency & Packet Loss Resolved

Resolved

Clients may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 14:55, 06 Apr 2016

UPDATE 6 April 2016 16h00 Our technical team report that the issue has been resolved. We will continue to monitor the network. We’d like to thank affected clients for their patience during the outage.

We are receiving reports from some users that Mobile Data is inaccessible. Affected users may find that they are able to connect but get no data throughput. We are currently investigating with our upstream provider and are working hard to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Reduced Throughput & Increased Latency Resolved

Resolved

ADSL clients in the North & South will see reduced throughput and increased latency.
Our team are aware and working on a resolution.

Sincere apologies.

DSL Latency & Packet Loss Resolved

Resolved: 06:19, 04 Apr 2016

UPDATE 18:06: Our team have resolved the issue on the East, however we’re seeing unconfirmed reports of latency and packet loss reports occuring in the South & North IPC regions. This will affect clients in JHB & CPT and its surrounds. Sincere apologies for inconvenience caused.

Clients in Durban and surrounds may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Slow ADSL in North Region (Gauteng and surrounding areas) Resolved

Resolved: 10:53, 24 Mar 2016

UPDATE 10:00am 24 March 2016 Our team have restored full network capacity and will continue to monitor the network as performance normalises. We’d like to thank affected clients for the patience during the outage.

We are experiencing a partial IPC outage in the North region (Johannesburg, Pretoria and surrounding areas). Affected clients may experience slow speeds and high latency. Our team are working to restore normal network performance as quickly as possible and to provide the best possible internet experience during the outage. We sincerely apologise to affected clients for any inconvenience this may cause

KwaZulu-Natal Looking Good!

DNS Errors in EAST DSL Region Resolved

Resolved: 12:50, 12 Apr 2016

UPDATE 12 April 2016 13:50 We have resolved the error and services should return to normal. Clients still unable to connect are requested to reboot their routers. We’d like to sincerely thanks affected clients for their patience.

We are receiving reports that clients in the East Region (Durban, Pietermaritzburg and greater KZN region) are unable to connect due to DNS errors. Affected clients will be able to connect but not browse the internet. We are investigating the cause of the error and hope to have services restored as quickly as possible. We apologise to affected clients for any inconvenience this may cause.

DSL Latency & Packet Loss Resolved

Resolved

Clients may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 14:55, 06 Apr 2016

UPDATE 6 April 2016 16h00 Our technical team report that the issue has been resolved. We will continue to monitor the network. We’d like to thank affected clients for their patience during the outage.

We are receiving reports from some users that Mobile Data is inaccessible. Affected users may find that they are able to connect but get no data throughput. We are currently investigating with our upstream provider and are working hard to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

DSL Access in EAST & SOUTH Resolved

Resolved: 11:13, 04 Mar 2016

UPDATE 12:00 3 March 2016 Our technical team have isolated the possible cause and we are re-routing traffic to restore services. Most affected clients should now be able to access the internet, however some minor performance issues may persist until the problem is fully resolved. We’d like to thank our clients for their patience and assure them we will continue to address the problem until normal internet performance is restored.

We are receiving reports of DSL users in the EAST (KZN) and SOUTH (Eastern and Western Cape) regions are unable to access the internet. We are investigating this with our upstream providers to find the possible cause. Affected clients may have little to no access to the internet. We sincerely apologise to affected clients and assure them that we are addressing this as highest priority.

International Access on DSL Resolved

Resolved: 11:00, 01 Mar 2016

We are receiving reports of clients seeing errors when connecting to some international sites like Facebook, Twitter, Skype and others. The problem seems to be intermittent but our team are investigating to provide the best possible internet experience. We apologise for any inconvenience this may cause.

Limpopo Looking Good!

DSL Latency & Packet Loss Resolved

Resolved

Clients may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 14:55, 06 Apr 2016

UPDATE 6 April 2016 16h00 Our technical team report that the issue has been resolved. We will continue to monitor the network. We’d like to thank affected clients for their patience during the outage.

We are receiving reports from some users that Mobile Data is inaccessible. Affected users may find that they are able to connect but get no data throughput. We are currently investigating with our upstream provider and are working hard to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Reduced Throughput & Increased Latency Resolved

Resolved

ADSL clients in the North & South will see reduced throughput and increased latency.
Our team are aware and working on a resolution.

Sincere apologies.

DSL Latency & Packet Loss Resolved

Resolved: 06:19, 04 Apr 2016

UPDATE 18:06: Our team have resolved the issue on the East, however we’re seeing unconfirmed reports of latency and packet loss reports occuring in the South & North IPC regions. This will affect clients in JHB & CPT and its surrounds. Sincere apologies for inconvenience caused.

Clients in Durban and surrounds may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Slow ADSL in North Region (Gauteng and surrounding areas) Resolved

Resolved: 10:53, 24 Mar 2016

UPDATE 10:00am 24 March 2016 Our team have restored full network capacity and will continue to monitor the network as performance normalises. We’d like to thank affected clients for the patience during the outage.

We are experiencing a partial IPC outage in the North region (Johannesburg, Pretoria and surrounding areas). Affected clients may experience slow speeds and high latency. Our team are working to restore normal network performance as quickly as possible and to provide the best possible internet experience during the outage. We sincerely apologise to affected clients for any inconvenience this may cause

Northern Cape Looking Good!

DSL Latency & Packet Loss Resolved

Resolved

Clients may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 14:55, 06 Apr 2016

UPDATE 6 April 2016 16h00 Our technical team report that the issue has been resolved. We will continue to monitor the network. We’d like to thank affected clients for their patience during the outage.

We are receiving reports from some users that Mobile Data is inaccessible. Affected users may find that they are able to connect but get no data throughput. We are currently investigating with our upstream provider and are working hard to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

DSL Latency & Packet Loss Resolved

Resolved: 06:19, 04 Apr 2016

UPDATE 18:06: Our team have resolved the issue on the East, however we’re seeing unconfirmed reports of latency and packet loss reports occuring in the South & North IPC regions. This will affect clients in JHB & CPT and its surrounds. Sincere apologies for inconvenience caused.

Clients in Durban and surrounds may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Slow ADSL in North Region (Gauteng and surrounding areas) Resolved

Resolved: 10:53, 24 Mar 2016

UPDATE 10:00am 24 March 2016 Our team have restored full network capacity and will continue to monitor the network as performance normalises. We’d like to thank affected clients for the patience during the outage.

We are experiencing a partial IPC outage in the North region (Johannesburg, Pretoria and surrounding areas). Affected clients may experience slow speeds and high latency. Our team are working to restore normal network performance as quickly as possible and to provide the best possible internet experience during the outage. We sincerely apologise to affected clients for any inconvenience this may cause

International Access on DSL Resolved

Resolved: 11:00, 01 Mar 2016

We are receiving reports of clients seeing errors when connecting to some international sites like Facebook, Twitter, Skype and others. The problem seems to be intermittent but our team are investigating to provide the best possible internet experience. We apologise for any inconvenience this may cause.

Eastern Cape Looking Good!

Mobile Data Access Resolved

Resolved: 14:55, 06 Apr 2016

UPDATE 6 April 2016 16h00 Our technical team report that the issue has been resolved. We will continue to monitor the network. We’d like to thank affected clients for their patience during the outage.

We are receiving reports from some users that Mobile Data is inaccessible. Affected users may find that they are able to connect but get no data throughput. We are currently investigating with our upstream provider and are working hard to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Reduced Throughput & Increased Latency Resolved

Resolved

ADSL clients in the North & South will see reduced throughput and increased latency.
Our team are aware and working on a resolution.

Sincere apologies.

DSL Latency & Packet Loss Resolved

Resolved: 06:19, 04 Apr 2016

UPDATE 18:06: Our team have resolved the issue on the East, however we’re seeing unconfirmed reports of latency and packet loss reports occuring in the South & North IPC regions. This will affect clients in JHB & CPT and its surrounds. Sincere apologies for inconvenience caused.

Clients in Durban and surrounds may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

DSL Access in EAST & SOUTH Resolved

Resolved: 11:13, 04 Mar 2016

UPDATE 12:00 3 March 2016 Our technical team have isolated the possible cause and we are re-routing traffic to restore services. Most affected clients should now be able to access the internet, however some minor performance issues may persist until the problem is fully resolved. We’d like to thank our clients for their patience and assure them we will continue to address the problem until normal internet performance is restored.

We are receiving reports of DSL users in the EAST (KZN) and SOUTH (Eastern and Western Cape) regions are unable to access the internet. We are investigating this with our upstream providers to find the possible cause. Affected clients may have little to no access to the internet. We sincerely apologise to affected clients and assure them that we are addressing this as highest priority.

International Access on DSL Resolved

Resolved: 11:00, 01 Mar 2016

We are receiving reports of clients seeing errors when connecting to some international sites like Facebook, Twitter, Skype and others. The problem seems to be intermittent but our team are investigating to provide the best possible internet experience. We apologise for any inconvenience this may cause.

Western Cape Looking Good!

Mobile Data Access Resolved

Resolved: 14:55, 06 Apr 2016

UPDATE 6 April 2016 16h00 Our technical team report that the issue has been resolved. We will continue to monitor the network. We’d like to thank affected clients for their patience during the outage.

We are receiving reports from some users that Mobile Data is inaccessible. Affected users may find that they are able to connect but get no data throughput. We are currently investigating with our upstream provider and are working hard to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Intermittent Mobile Data Connectivity Resolved

Resolved: 07:22, 06 Apr 2016

UPDATE: MERGED WITH NATIONAL OUTAGE NOTICE 6 April 2016

We are receiving reports of intermittent connectivity on Mobile Data packages in the South. We are working with our upstream providers to identify and resolve the issue. We sincerely apologise to affected Clients for any inconvenience this may cause

Reduced Throughput & Increased Latency Resolved

Resolved

ADSL clients in the North & South will see reduced throughput and increased latency.
Our team are aware and working on a resolution.

Sincere apologies.

DSL Latency & Packet Loss Resolved

Resolved: 06:19, 04 Apr 2016

UPDATE 18:06: Our team have resolved the issue on the East, however we’re seeing unconfirmed reports of latency and packet loss reports occuring in the South & North IPC regions. This will affect clients in JHB & CPT and its surrounds. Sincere apologies for inconvenience caused.

Clients in Durban and surrounds may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

DSL Access in EAST & SOUTH Resolved

Resolved: 11:13, 04 Mar 2016

UPDATE 12:00 3 March 2016 Our technical team have isolated the possible cause and we are re-routing traffic to restore services. Most affected clients should now be able to access the internet, however some minor performance issues may persist until the problem is fully resolved. We’d like to thank our clients for their patience and assure them we will continue to address the problem until normal internet performance is restored.

We are receiving reports of DSL users in the EAST (KZN) and SOUTH (Eastern and Western Cape) regions are unable to access the internet. We are investigating this with our upstream providers to find the possible cause. Affected clients may have little to no access to the internet. We sincerely apologise to affected clients and assure them that we are addressing this as highest priority.

Mpumulanga Looking Good!

DSL Latency & Packet Loss Resolved

Resolved

Clients may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 14:55, 06 Apr 2016

UPDATE 6 April 2016 16h00 Our technical team report that the issue has been resolved. We will continue to monitor the network. We’d like to thank affected clients for their patience during the outage.

We are receiving reports from some users that Mobile Data is inaccessible. Affected users may find that they are able to connect but get no data throughput. We are currently investigating with our upstream provider and are working hard to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Reduced Throughput & Increased Latency Resolved

Resolved

ADSL clients in the North & South will see reduced throughput and increased latency.
Our team are aware and working on a resolution.

Sincere apologies.

DSL Latency & Packet Loss Resolved

Resolved: 06:19, 04 Apr 2016

UPDATE 18:06: Our team have resolved the issue on the East, however we’re seeing unconfirmed reports of latency and packet loss reports occuring in the South & North IPC regions. This will affect clients in JHB & CPT and its surrounds. Sincere apologies for inconvenience caused.

Clients in Durban and surrounds may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Slow ADSL in North Region (Gauteng and surrounding areas) Resolved

Resolved: 10:53, 24 Mar 2016

UPDATE 10:00am 24 March 2016 Our team have restored full network capacity and will continue to monitor the network as performance normalises. We’d like to thank affected clients for the patience during the outage.

We are experiencing a partial IPC outage in the North region (Johannesburg, Pretoria and surrounding areas). Affected clients may experience slow speeds and high latency. Our team are working to restore normal network performance as quickly as possible and to provide the best possible internet experience during the outage. We sincerely apologise to affected clients for any inconvenience this may cause

North West Looking Good!

DSL Latency & Packet Loss Resolved

Resolved

Clients may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Mobile Data Access Resolved

Resolved: 14:55, 06 Apr 2016

UPDATE 6 April 2016 16h00 Our technical team report that the issue has been resolved. We will continue to monitor the network. We’d like to thank affected clients for their patience during the outage.

We are receiving reports from some users that Mobile Data is inaccessible. Affected users may find that they are able to connect but get no data throughput. We are currently investigating with our upstream provider and are working hard to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Reduced Throughput & Increased Latency Resolved

Resolved

ADSL clients in the North & South will see reduced throughput and increased latency.
Our team are aware and working on a resolution.

Sincere apologies.

DSL Latency & Packet Loss Resolved

Resolved: 06:19, 04 Apr 2016

UPDATE 18:06: Our team have resolved the issue on the East, however we’re seeing unconfirmed reports of latency and packet loss reports occuring in the South & North IPC regions. This will affect clients in JHB & CPT and its surrounds. Sincere apologies for inconvenience caused.

Clients in Durban and surrounds may experience packet and increased latency, affecting international sites/ services. Local sites should not be affected.
Our team are aware and urgently working on a fix.

Apologies for the inconvenience caused.

Slow ADSL in North Region (Gauteng and surrounding areas) Resolved

Resolved: 10:53, 24 Mar 2016

UPDATE 10:00am 24 March 2016 Our team have restored full network capacity and will continue to monitor the network as performance normalises. We’d like to thank affected clients for the patience during the outage.

We are experiencing a partial IPC outage in the North region (Johannesburg, Pretoria and surrounding areas). Affected clients may experience slow speeds and high latency. Our team are working to restore normal network performance as quickly as possible and to provide the best possible internet experience during the outage. We sincerely apologise to affected clients for any inconvenience this may cause

General Notices Looking Good!

Email Support Queries Resolved

Resolved: 05:24, 03 May 2016

Clients submitting email support queries may experience delays in receiving feedback. We are working to resolve this as quickly as possible. We recommend clients use our Live Chat or Telephonic Support until our email support functions are fully restored. We sincerely apologise for any inconvenience this may cause.

ClientZone and Website Errors Resolved

Resolved: 10:40, 23 Mar 2016

UPDATE 11:40 23 March 2016 Our technical team reports that the errors have been resolved and normal website and ClientZone operations have been restored. We’d like to thank clients who were affected for their patience and apologise for any inconvenience this may have caused.

We are receiving reports that clients are not able to submit or complete transactions via our Website or ClientZone. Affected clients may not be able to top up data, signup new products or change packages at this time. This is due to an internal systems error, and our development team are working to resolve this as quickly as possible. We sincerely apologise for any inconvenience this may cause.

International Access on DSL Resolved

Resolved: 11:00, 01 Mar 2016

We are receiving reports of clients seeing errors when connecting to some international sites like Facebook, Twitter, Skype and others. The problem seems to be intermittent but our team are investigating to provide the best possible internet experience. We apologise for any inconvenience this may cause.

International Cables Down Resolved

Resolved: 08:47, 25 Jan 2016

We have received reports that 2 international cables are currently down (WACS and SEACOM).  We have rerouted DSL traffic over fail-over cables, and we expect that our DSL clients will only be minimally affected by the outage, if at all. Our team will be monitoring network performance closely to ensure that our clients get the best internet experience possible. We’d like to thank any affected clients for their patience while the outage is resolved.

Telephone Support Unavailable Resolved

Resolved: 14:33, 04 Jan 2016

We are currently experiencing a problem on our internal network, affecting our support telephone and ticketing systems. As a result, email and telephonic support are currently unavailable. Our team are working on restoring our systems as quickly as possible. We sincerely apologise for any inconvenience this may cause and would like to assure our clients that we are employing every available resource to restore normal support services.

Update: 4th January 2016 15h31
Our Team has restored full functionality to our support telephone and ticketing systems. We would like to thank our clients for their patience during this period of interrupted services.

Hosting Notices Injured But Okay!

Shared Hosting Mail Delays Medium Impact

We are receiving reports from Clients on Shared Hosting that emails are being delayed by up to an hour. We’d like to assure affected clients that we are addressing this urgently and we do not expect that any mail will be lost, only delayed. We will report any further developments. We’d also like to sincerely apologise for any inconvenience that this may cause to affected clients.

Shared Hosting Mail Delays Resolved

Resolved: 05:23, 03 May 2016

Shared Hosting clients may experience delays in mails being received or delivered. Our server administrators are working on this urgently to resolve this as quickly as possible. We apologise for any inconvenience this may cause and would like to assure clients that every available resource is being deployed to restore normal services.

VMWare Cloud Servers at Gallo Manor Data Centre Resolved

Resolved

We are currently seeing VMWare Virtual Hosted Servers are unreachable due to a network error at our Gallo Manor Data Centre. This affects all shared hosting and dedicated hosting on the VMWare platform at this facility. Other platforms, such as HyperV Hosted Servers and Physical servers, are unaffected. Affected clients may find their hosted services inaccessible until the problem is resolved. Our network team are investigating and aim to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

VMWare Maintenance at Gallo Manor Resolved

Resolved

UPDATE 11 March 2016 16:00 Maintenance is complete and our environment is now running as normal. We’d like to thank affected clients for their patience.

Our network engineers are performing emergency maintenance on our virtual environment in Gallo Manor from 13h00 today. This will only affect servers using VMWare. The maintenance may result in downtime, and we will monitor closely as the maintenance progresses to minimise the impact on affected servers. We apologise to affected clients for any inconvenience this may cause.

Hosting Performance at Gallo Manor DC Resolved

Resolved: 06:43, 03 Feb 2016

UPDATE 3 February 2016 7:45 Our team have restored performance at Gallo Manor and we believe services should be in the process of normalising (if they have not already returned to normal). We are grateful to affected clients for their continued patience and we will be monitoring the network closely to prevent any reoccurrence of this issue.

UPDATE 3 February 2016 7:00am: We are still experiencing poor connectivity to our Gallo Manor Data Centre. Affected clients include Shared and Dedicated Cloud and Physical Servers housed in this environment, and clients may experience little to no connectivity to hosted services. Our team are working with our upstream provider to restore normal hosting performance as soon as possible. We apologise to affected clients and thank them for their patience thus far.

We are receiving reports of some clients experiencing intermittent connectivity to certain hosted services at our Gallo Manor facility. Affected clients may experience access to their servers or hosted services to be slower than normal. Our upstream provider is investigating and we hope to restore normal performance as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with 24 Hour Support. Simply log a ticket or send us an email and we will get back to you.

Email us or Submit a Ticket

Support via Phone

Contact our team directly over the phone.

011 612 7200

Mon-Fri 7AM-12PM / Sat-Sun 9AM-3PM