Broadband & Mobile Data

Gauteng Looking Good!

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

Free State Looking Good!

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

KwaZulu-Natal Looking Good!

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Slow DSL Speed and Latency in EAST Region Resolved

Resolved: 16:16, 04 Nov 2016

Clients in the East Region (Durban and surrounding areas) may currently be experiencing slow DSL speeds and high latency. Our network engineers are addressing this as high priority. We sincerely apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Limpopo Looking Good!

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

Northern Cape Looking Good!

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

Eastern Cape Looking Good!

DSL and Mobile Connectivity Errors Resolved

Resolved: 17:21, 01 Jan 2017

UPDATE 17:00 01/01/2017 Our team report that services have been restored and the network has stabilised in the South region. Affected clients have also reported that they are back online. We’d like to thank our clients for their patience during the outage. We will continue to monitor the network and performance levels.

UPDATE 11:00 01/01/2017 Our network engineers have confirmed that the current outage is due to a fibre break in our network infrastructure in the South Region. The fibre is being repaired and our team are also investigating workaround options, should this be required. Our priority is to minimise the impact to affected clients as quickly as possible. We’d like to thank affected clients for their patience thus far.

UPDATE 10:00 01/01/2017 We erroneously listed the outage as affecting all regions, however the issue appears to be limited to the South Region (Eastern & Western Cape)

We are currently seeing errors when DSL and Mobile Data clients attempt to connect to our network. Affected clients are not able to connect at all. We are working with our team to determine the cause of the problem and hope to have this resolved as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Western Cape Looking Good!

DSL and Mobile Connectivity Errors Resolved

Resolved: 17:21, 01 Jan 2017

UPDATE 17:00 01/01/2017 Our team report that services have been restored and the network has stabilised in the South region. Affected clients have also reported that they are back online. We’d like to thank our clients for their patience during the outage. We will continue to monitor the network and performance levels.

UPDATE 11:00 01/01/2017 Our network engineers have confirmed that the current outage is due to a fibre break in our network infrastructure in the South Region. The fibre is being repaired and our team are also investigating workaround options, should this be required. Our priority is to minimise the impact to affected clients as quickly as possible. We’d like to thank affected clients for their patience thus far.

UPDATE 10:00 01/01/2017 We erroneously listed the outage as affecting all regions, however the issue appears to be limited to the South Region (Eastern & Western Cape)

We are currently seeing errors when DSL and Mobile Data clients attempt to connect to our network. Affected clients are not able to connect at all. We are working with our team to determine the cause of the problem and hope to have this resolved as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mpumulanga Looking Good!

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

North West Looking Good!

Mobile Data Systems Errors Resolved

Resolved: 14:12, 29 Dec 2016

We have been informed of an error on MTN’s systems affecting balance enquiries, opt-in and number allocations. Affected clients may experience errors when checking their airtime balances, or experience delays when signing up for new packages with Afrihost. There is currently no ETR for the error to be resolved, but we are working with MTN to minimise the impact to affected clients. We sincerely apologise for any inconvenience which may result.

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Fibre Access on Vumatel Resolved

Resolved: 06:35, 04 Nov 2016

We are receiving reports that clients connecting via Vumatel Fibre are not able to access the internet. Our engineers are addressing this as highest priority and we apologise for any inconvenience this may cause.

DSL Authentication on @Afrigreen Resolved

Resolved

We are receiving reports of a small number of clients unable to connect to the internet. This appears to be clients using @afrigreen usernames, who have not switched back to regular @afrihost.co.za usernames. Our network team are in the process of addressing this problem and these usernames should connect again shortly. We apologise for any inconvenience this may cause.

Mobile Network Maintenance Resolved

Resolved: 07:00, 25 Oct 2016

Our Network Team will be performing scheduled maintenance on our Mobile Network between 00:00AM and 05:00AM on the morning of Tuesday 25 October 2016. There may be intermittent mobile data connectivity during this period. We would like to apologise for any inconvenience that this might cause.

General Notices Looking Good!

Slow DSL Speeds and Increased Latency to International Sites Resolved

Resolved: 07:24, 05 Nov 2016

Our network team are currently investigating reports of slow speeds and increased latency on international sites. Our team are addressing this as highest priority. We apologise to affected clients for any inconvenience this may cause.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

Phone Lines Down Resolved

Resolved

Our telephone lines are currently inaccessible due to an internal technical error. Our technicians are urgently addressing the issue and we resolve to have systems back online as soon as possible. We sincerely apologise for any inconvenience this may cause.

Phone Lines Down Resolved

Resolved: 12:43, 15 Aug 2016

Our telephone lines are currently inaccessible due to a technical error. Our technicians are urgently addressing this. Our support team are still available via Email (support@afrihost.com), ClientZone and Live Chat. We sincerely apologise for any inconvenience this may cause.

International Browsing on Mobile Data Resolved

Resolved: 07:34, 29 Jun 2016

We are receiving reports of poor international browsing on our Mobile Data. We are currently working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected Mobile Data clients for any inconvenience this may cause.

Hosting Notices Looking Good!

Intermittent access from Telkom connections. Resolved

Resolved: 09:47, 11 Jan 2017

Clients accessing the Afrihost Hosting environment from a Telkom internet connection may experience intermittent connectivity. Our Team is working with Telkom to resolve this issue as quickly as possible. We apologize for any inconvenience that this may cause.

Hosting Servers At Bryanston Data Centre Resolved

Resolved: 11:21, 05 Jan 2017

UPDATE 05/01/2017 12:20pm The network error has been resolved and our team are monitoring the network closely. We thank affected clients for their patience.

Our Hosting Engineers have reported that some servers hosted at our Bryanston facility may be unreachable due to a network error. We are working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

Hosting Servers at Bryanston Data Centre Resolved

Resolved: 12:30, 08 Nov 2016

UPDATE 8 November 2016 13h10 Connectivity has been restored to affected servers. We’d like to thank affected clients for their patience. Our team will be monitoring the network closely.

Our Hosting Engineers have reported that some servers hosted at our Bryanston facility may be unreachable due to a network error. We are working with our upstream provider to resolve this as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.

VMWare Cloud Servers at Gallo Manor Data Centre Resolved

Resolved: 05:58, 20 Oct 2016

Our network engineers report that some virtual servers within our Gallo Manor Data Centre using VMWare may be experiencing errors. The servers may be performing poorly or unreachable. We sincerely apologise for any inconvenience this may cause. Our engineers are addressing the problem and we aim to resolve this as quickly as possible.

Network Maintenance Resolved

Resolved: 07:00, 06 Oct 2016

Our Network Team will be doing scheduled maintenance on our Network at 3am on 6 October 2016. As a result, DSL connectivity as well as certain Hosting services in the North will be affected. Our Team will endeavor to keep downtime to a minimum. We apologise for any inconvenience that this might cause.

Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Support Website

Support via Email

We provide clients with easy Email and Ticket Support, simply choose what works best for you and we’ll resolve your issue as soon as possible.

Email us or Submit a Ticket

Support via Phone

Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below

011 612 7200

Mon‑Fri 07:00-20:00 / Sat-Sun 09:00-15:00

*Standard call rates. Free Landline minutes do not apply.

24/7 Call-Back Support

Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.

SMS "Help" to 32541

* SMS charged at R1.50. Free SMSes do not apply.