Current Notices
ADSL Network
All notices concerning our ADSL Network
Hosting
All notices concerning our Web Hosting Services
General
Misc. notices regarding service impact for our customers
Past Notices
ADSL Network
Past notices concerning our ADSL Network
Low Impact
Opened: 12:07 Tue, February 21, 2012 • Resolved:
Users have reported that standardbank.co.za is not accessible.
Our upstream provider’s advised that standardbank is attending to the problem.
We don’t as yet have an eta as to the resolution from them but we will be posting regular updates on our website.
Kindest Regards
The Afrihost Team
High Impact
Opened: 07:34 Fri, February 10, 2012 • Resolved:
Good Day
We are experiencing the following service event.
Increased latency and degradation to all international web sites.
This is a major impact and our upstream provider in conjunction with our telco engineers are attending to this problem.
We do not as yet have an eta to the resolution of this problem but will be updating our web site and phones as soon as the matter has been resolved.
We apologize for any inconvenience caused by this and will have this matter resolved shortly.
The Afrihost Team.
Maintenance
Opened: 05:38 Fri, February 10, 2012 • Resolved:
Dear Afrihost Clients
RESCHEDULED (previously scheduled for 9/2/12)
Planned IS Change Notification.
AFFECTED SERVICE: International Access & ADSL
LOCATION: between South Africa and international sites START DATE: Fri 10 Feb 12 00h01 (SAST) END DATE: Fri 10 Feb 12 05h00 (SAST) EXPECTED DURATION: 10 min
IMPACT: Increased latency
REASON FOR CHANGE: IS engineer to optimise international routing IS REFERENCE: CRQ9140
ADDITIONAL INFO:
Due to miscommunication, our international upstream service providers scheduled technical resources for Friday 10th (and not Thurs 9/02/12 as previously planned). We do apologies for any inconvenience this may cause.
The scheduled change (INTL Access services between SA and London affected. Optimise backbone infrastructure. Service interruption < 4hrs) did not take place this morning.
Maintenance completed and IS are currently testing. ETA by 7AM scheduled to complete.
Regards
Afrihost.
Medium Impact
Opened: 11:35 Fri, October 28, 2011 • Resolved:
We are currently experiencing a bandwidth counting anomaly.
Our engineers are urgently addressing the matter.
We hope to have this resolved shortly.
Hosting
Past notices concerning our Web Hosting Services
High Impact
Opened: 09:43 Tue, May 15, 2012 • Resolved: 12:20 Tue, May 15, 2012
HI There
Two of our shared servers hosted in Rosebank idc are currently down due to a raid problem, we expect the total down time to not be any longer than 1 hour in total servers running properly.
This will affect mail and web sites from loading as well as any ftp request to these machines.
We do apologize for any inconveniences caused.
We will be updating the site as soon as all services are restored.
Regards
The Afrihost Team.
High Impact
Opened: 16:41 Mon, May 14, 2012 • Resolved:
HI There
We are experiencing the following service impact.
High level impact to the servers hosted at IS in the Rosebank IDC, the servers are not responding at this point.
Our engineers are working tirelessly on resolving this matter as soon as possible and we apologize for any inconvenience caused by this and will have the problem resolved shortly.
We dont have an eta as yet but will post regular updates on our web site.
Kind Regards
The Afrihost Team.
High Impact
Opened: 09:08 Tue, May 08, 2012 • Resolved: 13:43 Tue, May 08, 2012
HI There
We are experiencing an issue with some of our shared servers, the boxes are not reachable at this time. Our engineers are working tirelessly on restoring service and this issue will be resolved shortly.
We do apologize for the inconvenience caused by this.
Regards
The Afrihost team
High Impact
Opened: 16:34 Tue, March 20, 2012 • Resolved: 17:38 Tue, March 20, 2012
We will be experiencing the following service event at the Rosebank IDC centre.
The Rosebank IDC will be inaccessible for an hour between 17h00 and 18h00 for emergency maintenance. We do not foresee that this will take longer than this time frame.
We do apologize for any interruptions in service.
Kind Regards
Afrihost
High Impact
Opened: 09:29 Tue, March 20, 2012 • Resolved: 10:14 Tue, March 20, 2012
HI There
We are experiencing the following service impact to the Rosebank IDC.
High to medium level impact to our Rosebank IDC, this is affecting connections to and from the servers hosted at Rosebank.
Our engineers in collaboration with our upstream provider are attending, we do not have an eta as yet but are working tirelessly to get the services restored.
Regards
The Afrihost team
General
Past notices regarding service impact for our customers
High Impact
Opened: 12:49 Tue, February 28, 2012 • Resolved: 14:36 Tue, February 28, 2012
We are experiencing the following major event.
Increased packet loss and latency to the data center, our clients will experience slow and degraded performance to our hosted servers and also to our adsl radius server.
This is being attended to as a matter of urgency by our engineers as well as our upstream provider.
We do apologize for the inconvenience caused by this, we do not have an eta as yet but will be updating our web site with the follow up on this event.
Kind Regards
The Afrihost team.
Medium Impact
Opened: 21:08 Wed, December 14, 2011 • Resolved: 07:33 Thu, December 15, 2011
We are experiencing a technical issue with our PABX system.
Our technicians are urgently attending to the matter and hope to have it resolved shortly.
Please SMS ‘help’ to 32541 and we will contact you as soon as possible.
We apologize for the inconvenience caused.
Medium Impact
Opened: 14:13 Thu, November 17, 2011 • Resolved: 15:46 Thu, November 17, 2011
Please note: You might experience intermittent access to ClientZone and the Orderforms in the next hour as we are performing emergency maintenance to the SQL systems that drive these services.
If you experience loss of access to these areas of our website, please check back in a few minutes
