I have been an Afrihost client for over 2 years now and can vouch that the service, products, prices and staff are out of this world. They are not only the best ISP in SA and in the world but honestly they are the best company I have ever dealt with, by a long shot.
The constant communication, the friendly service, the amazing products and support make Afrihost in my view the best run business in SA. I have referred as many friends, family and acquaintances to Afrihost as possible and have never once heard a complaint from any one of them. Every Afrihost customer I know is amazed at the level of service and we are all proud to be Afrihost clients.
I can personally say that once you go Afrihost you will not go back and you will definitely not be making a mistake. THANK YOU, Afihost you are simply amazing.
Nothing short of great service from Afrihost :)
I must say that Afrihost’s service levels are truly outstanding. The 24 hour telephonic support as well as the website are amazing. Their website is informative, stunningly usable and easy-to-read. The billing and automatically generated emails are instant and really useful and allow controllability.
The online support from the website is detailed and rapid and solves all questions.
Finally, there are many pleasant surprises like one free gig of data when I reached my cap and one free extra gig when I topped up with one gig.
In a world of competitive service Afrihost is tops. I used Telkom for a while and quite frankly its not worth even wasting time comparing.
I’ve been using Afrihost privately as an ISP for a while now without any problems, so when I needed to get a webhost for a client, I decided to give Afrihost a try as well.
I needed to confirm some specifications for my client before I registered the site. Much to my surprise, the answers to my queries arrived a few seconds before automated reply got to my inbox!
Naturally I registered the site and when I started the upload over the weekend, I had a few more queries and problems. Given my previous experiences with hosting (about 5 previous companies) I did not expect a reply until Monday, seeing that it was a Saturday afternoon.
Within minutes Afrihost contacted me with a few follow-up questions and every single one of my (numerous) questions and issues was resolved within 2 hours (including the time it took the DNS to update).
I just want to say that you don’t get better support from any internet service providers. Every time I phone, my problem is solved. My wife signed up with Afrihost and when she passed away, the staff were very helpful in assisting me with the necessary administration.
I hope the CEO sees this letter and may God Bless you all for the good work you are doing, especially the friendliness whenever I call.
Thanks for the amazing support especially when setting up my Telkom line! It was done within a week and works perfectly. I would also like to comment on your decency in regard to capped products! The way in which it uses month-month data first before prepaid (which lasts a year) is commendable. Other ISPs rip off their users when it comes to things like this.
Not Afrihost! :-)
On holiday in Cape Town, I needed a reliable Internet connection. With Mugg & Bean down the road in Cape Gate mall, I signed up for the roaming WiFi service here at Afrihost. It was available in seconds and has turned the place into an office without breaking my credit card! I do not travel a lot, but whenever I do I will be using this service - it is fantastic. Business users really must try it out.
I must take the time to applaud you on your excellent service. In particular your support team. Never have I waited more that 3 minutes for a response from someone and the quality of the response is always clear and precise.
Service like this is hard to come by, keep up the good work :)
I just want to mention and say thanks to Muzi who really went the EXTRA mile today in helping me publish my site. You guys always assist me - the service is fast and there is always follow through.
I own an Online Invoicing company called NVOICE and we have hosted on Afrihost for some time now and the service and support has been outstanding. I definitely recommend Afrihost to anyone who’s looking for great hosting.