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I would like to say a BIG THANK YOU to Rizwan Ahamad! I got excellent service from this Support Team Member. I am very new in this game of setting up websites/ blogs and Rizwan assisted with ease, politely and most importantly with a lot of patience. This type of service is the reason I will be referring family and friends to Afrihost!
Think I might be in heaven (with Afrihost’s assistance). Have been an Afrihost ADSL client for years now. Decided to go with your fibre. Placed my order late on Sunday evening - installed and connected by 11h00 on Thursday. Simply put “Afrihost ROCKS!” Keep up the amazing work - thanks!
I would like to compliment Afrihost. I have had nothing but good service since signing up with Afrihost.
Customer calls are a pleasure and regular feedback and sms notifications on progress of my queries.
Lastly, what Afrihost says they mean, unlimited data and one bill, no surprises.. is what I get.
Happy to be with Afrihost :-)
Super fast connectivity via router. Our whole team at http://scholarshipfellow.com/ would like to recommend afrihost to all people. Thanks for super fast service.
Afrihost is by far the best ISP bar none! Easy sign up, easy to use, extremely flexible. I have both ADSL and mobile packages. The help line is the best. My only grouse, mobile top-ups are a bit too expensive. Keep up the good work!
I don’t usually give testimonials, but I just had to say, I love love love love Afrihost!
They make everything so user friendly and easy, no contracts no fuss, topping up your data and changing your package with the click of a button in their app.
And if ever you need help they are ready and eager to help.
I will never use another ISP again!
Today, I was so disappointed with a related internet Afrihost situation that I was standing at point of cancelling service. A few Afrihost Reps had dropped the ball. However I received a follow up call initiated by Thami Biyela that changed my mind. He reminded me of the service and communication that I want to receive from Afrihost and of the standards that Gian’s portrayal of Afrihost has always conveyed. He was calm, tenacious, and while always professional and efficient, his manner was warm and even charming. His thoroughness, and clear communication persuaded me to stick with him while he researched and resolved the issues. He turned my wary concern into a compliment, even where I was reluctant to give Afrihost a shot and suspicious due to some recent disapointing outcomes. Thami’s interaction kept me with the process so that the problem was resolved. If it wasn’t for his interpersonal skills and technical know how, and knowing when to get expertise (calling in a support person Boston briefly but appropriately for a router specific issue). I was so very surprised at the end to discover that this is Thami’s 2nd day in this role. Well Done Thami! And well done for a great hire and training Afrihost.
I have been an Afrihost client for almost 3 years. I remember the day I first heard about Afrihost - returning to South Africa from living out of the country for a while. Now finally I had a way to get the faster internet speed & data volume. I have been rooting for Afrihost ever since - because to grow our country we must have smooth efficient communication including internet connectivity. While there are other options including Telkom and smaller, new and even foreign players especially small localised satellite based operators, yet as a customer and business person I recognise that larger infrastructure is required to ensure & keep pace with the ongoing growth. Please stick with us Afrihost. And keep the customer focus, great hires, and connectivity. We need you in this rapidly changing world and market - we really need you to grow our country. But one thing; please expand hours for access to personal service & education for customer interaction. Customers need & want to speak to a “Thami” ‘live’ to sort issues- but btw, changing authentication process for a router should not take more than 20 min. So please help make sure that we can do this more easily - especially since Afrihost recommends this!
I was chatting with Matshepo from accounts for the past few days, yoh this lady was awesome. She sorted my account with speed and as they say “pure joy” :). I am happy with the service from Afrihost, and if they have such great staff like Matshepo I’m certainly not going anywhere. Thank you Matshepo.
I have been with Afrihost for over 4 years and never looked back. Definitely the best in the country! Some of the things worthwhile mentioning are great customer service, virtually absence of downtime and a guarantee that you get what you pay for - and more! Try them - you will be pleasantly surprised.
I am a client for more than a year now and still can’t believe how efficient and comprehensive the Afrihost app & web clientcentre is. Want to upgrade or downgrade your package? No problem and the billing system works perfectly with no hiccups, all automatically! Need help? No problem either. Their response time 24/7 is so fast I have missed a few replies thinking it was just the automated responses confirming receipt :-)