Been a long time since we last chatted,
I just wanted to tell you that Warren and Keenan deserve a pat on the back for extremely quick turn around times for the support they both gave me last night. (well those were the email address that came into my inbox).
They always kept me up to date with the problem and never left me hanging wondering what was happening.
They helped me over a period of about 5 hours trying to assist me with my problems. There was about 25 emails exchanged between us.
Thanks again for the good service and tell your guys to keep up the good work.
I just want to let you know how pleased and happy I am in the manner you treated me last week. From the time I made a call to you (when I was still at home) until when you walked me out the Afrihost office- the whole experience was just too good. It was so professional and filled with rapport and care.
In a country like South Africa where customer service is relegated to the bottom, I find it VERY IMPORTANT to thank everyone who offers me a GREAT CUSTOMER EXPERIENCE. Which is why I am writing this email to you today.
You are great; and keep the good work up!
You are all the most amazing team that I have dealt with!!!!! Keep that great customer service approach up as I as an IS employee think you are the best. Clients that have dealt with your team have also commented on the great service.
Have a wonderful evening
Hi there Derrick,
I am well thank you. No need to be sad :-) I am only changing my domain name and will continue to use Afrihost for hosting my new domain whichhas already been set up with you as http://www.africainanutshell.co.za.
Rest assured that, for as long as I have sites to host, they will most certainly be hosted with Afrihost. I have tried many other hosts in the past and have always been disappointed, until I found Afrihost! Well done on excellent service. I only recommend Afrihost to all my webdesign clients now.
Thanks again, Keenan. Pieter has fixed the problem, but it’s very nice to know that we’ve got you in the background always ready to help.
You were very efficient, courteous and helpful - as usual. Thank you.
I just want to say 10 out of 10 for you support !!!
I had a crisis situation last night and Oscar came to my rescue, he did not
give up until it was sorted and believe me, he tried everything. Having
moved my site from a “supposedly” hot ##### OVERSEAS hosting company I am so
impressed with AFRIHOST. Keep up the good work and thanks for helping me
sleep better at night. By the way we have to beat the All Blacks (and the
ref) tomorrow hope you are all going to watch, op die BOKKE.
Regards and take care.
Just a quick word of thanks and a huge commendation for Warren who has given me absolutely outstanding service over the past couple of days. I (as a relative novice) had built a website for girlfriend’s business and required some interactive form capability on the site. Warren was able to guide me through the process in an extremely knowledgeable and professional manner until such time that everything was working as I required. He patiently and professionally guided me through the whole process, did some clever web wizardry on his side and voila - all is working superbly! I was very pleased that Warren was able to assist me, as I had also recommended to my girlfriend to transfer her domain to Afrihost because of my previous experience with your team. I just want you to know that he is a great asset to the Afrihost team!
By the way, it would be remiss of me not to mention that I have also found Keenan to be very helpful in the past too, many of my queries have been dealt with by him in the past as well, and he too has been very professional, knowledgeable and helpful, a great asset to the Afrihost team as well!
Once again a huge THANKS to the team and yourself !!
I just wanted to send an email complimenting Afrihost, and specifically
Oscar on the outstanding service and support I received on 12 July.
I am a new client of Afrihost and also a new website “developer.” I was
having several issues with publishing my website.
After writing a support request email I was contacted by Oscar on the
morning of 12 July. Oscar worked tirelessly throughout the day keeping
me informed and updated. By the end of the day my website was fully
Oscar’s attitude and willingness to help was definitely a breath of
fresh air! His customer service was outstanding.
On the Afrihost website it states the following: “At Afrihost our aim is
to provide the Best web hosting possible and we endeavour to do this at
all times. We are dedicated to treating you with the utmost of respect
an providing quality support in all aspects of your website hosting.”
Oscar is an epitome of this statement.
I would like to say thank you to Afrihost and Oscar and I look forward
to many years of website hosting!
Once again I have to commend you for outstanding service across the board.
Your help desk, support guys, accounts, follow up the whole shebang and that’s not even getting to the product range you deliver yet which is also first bloody class.
South Africans bang on about proudly SA this and proudly SA that but you guys are actually exactly what we should all aspire to.
Reachable, professional, friendly, efficient, happy, accessible, competitive, priced right and the list goes on and on.
It’s obvious in your staffs voices on the phone that they love what they do and love working at Afrihost.
Well done and once again thank you for just being brilliant.