How Can We Help You?
Support via Website
We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.
Support via Email
We provide clients with easy Email and Ticket Support, simply choose what works best for you and we'll resolve your issue as soon as possible
Support via Phone
Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below.
011 612 7200
Mon‑Fri 07:00-20:00 / Sat-Sun 09:00-15:00
*Standard call rates. Free Landline minutes do not apply.
24/7 Call‑Back Support
Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.
SMS "Help" to 32541
* SMS charged at R1.50. Free SMSes do not apply.
Network StatusUpdated Hourly
Our Broadband network is running like a bomb! Everything is copacetic and we’re good to GO!
Our Mobile Data network is working well and connecting our clients the way it should! It’s all A-OK!
Our web hosting services and data centres are running at 100%! It’s all peachy on this side!
Everything is generally hunky dory in the land of Afrihost. Nothing to report, over and out!
What are you looking for?
Magnificent Mobile Products!
Awesome DSL Products!
Blazing-Fast Fibre Broadband
Happy Hosting Products!
Awesome Domain Products!
Cherry On The Top Extras!
Frequently Asked Questions!
Who We Are!
Since we started managing Telkom ADSL Lines, we’ve spent many late nights thinking about how to best assist clients having problems with their lines. The challenge has been the technical and confusing nature of the various tools and processes which our support consultants need to go through to get ADSL lines up and running. The aim is to empower not to confuse, and this has always been a stumbling block.
Enter our Amazing Development Team, who determined exactly what processes needed to be followed and what the nature of client’s line complaints were, and developed a nifty and easy-to-use tool which any client can use to kick start their ADSL Line, provided it is signed up with us.
In your ClientZone, by selecting MyProducts > MyTelkomLines. The control panel now features an icon labeled “Fix My ADSL Line”.
Without being too technical, it determines the optimal speed that your line can perform at, and syncs the line (i.e. resets the port). This resolved 9 out of 10 line issues where the line is either slow or not able to connect.
The tool runs immediately online and takes about two minutes. You will the receive a success message and you can check out the results.
If your line is not connecting at all, or if your browsing or download speeds seems slower than usual. Also, if you find you get “up and down” speeds, it might help to stabilize at an optimal speed.
Simple, moving your ADSL Line to us is easy as 1-2-3, just signup here.