Help via WhatsApp (beta)
Get your questions answered by our friendly support team directly on WhatsApp on your mobile or desktop.WhatsApp Help (Beta)
Help via Website
We have a great support website with guides and troubleshooting, as well as a friendly online chat team.
Help via Email
We provide clients with ticket based support, simply log a ticket and we'll resolve your issue as soon as possible.
Help via Phone
Want to talk to someone over the Phone? No Problem! Please give us a call on 011 612 7200 and we will gladly assist you.
* Standard call rates.
Free Landline minutes do not apply
This Policy forms part of the Agreement between the Client and Afrihost and is binding on Clients using Afrihost’s services. The AUP sets out in detail what forms of conduct Afrihost regards as unacceptable on the part of its Clients and the steps which Afrihost may take in response to unacceptable use of its services. Please take the time to acquaint yourself fully with the provisions of this Policy.
In the case of Clients, warn the Client, suspend the Client account and/or revoke or cancel the Client’s Service access privileges completely;
In the case of an abuse emanating from a third party, inform the third party’s network administrator of the incident and request the network administrator or network owner to address the incident in terms of this AUP and/or the ISPA Code of Conduct (if applicable);
In severe cases suspend access of the third party’s entire network until abuse can be prevented by appropriate means;
In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident;
Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP;
Institute civil or criminal proceedings;
Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users' details to law enforcement agencies; and/or
suspend or terminate the Service as provided for in the Agreement.
These terms were last updated 13 Oct, 2016. You can view other versions below.