Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Afrihost Answers

Support via Email

We provide clients with easy Email and Ticket Support, simply choose what works best for you and we'll resolve your issue as soon as possible.

Email us or Submit a Ticket

Support via Phone

Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below.

011 612 7200

Mon-Fri 07:00-20:00
Sat-Sun 09:00-15:00

* Standard call rates.
Free Landline minutes do not apply

24/7 Call‑Back Support

Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.

SMS "Help" to 32541

* SMS charged at R1.50.
Free SMSes do not apply.

Call Me Back

Want us to call you? Just fill in your details and we will call you back!

We strive to phone you back within 1 working day - but you will often be contacted quicker than that!

Call me back
Afrihost FAQs

Frequently Asked Questions

Afrihost Mobile FAQs

How does delivery work and how much does it cost?

A RICA Delivery Fee of R149 will be charged for all SIM deliveries.

Our courier will contact each client individually within 2 Business Days (upon clearance of payment). Final delivery will then be subject to client’s availability and available delivery time slots in those areas.

Deliveries take place during business hours on weekdays, weekends are excluded from all time calculations.

Delivery times stated do not include additional delays for payment clearance.

Credit card payments are verified immediately, while a delay of up to 5 working days can be expected with Debit Orders for verification and clearing of funds (depending on the bank payment is made from).

Will the previous Afrihost Mobile Data SIMs be able to do voice calls as well?

Unfortunately the two SIM cards are setup on completely different platforms. For now there is no way to migrate the SIMs from one platform to the other, however we are working towards being able to do this in future. We can unfortunately at this time not comment on when or if this will definitely be possible.

What happens to my Balances when I move from Afrihost Mobile Month-to-Month to Prepaid?

Any Airtime, Data and SMSes left over will be usable in accordance with their individual applicable expiry dates.

What happens to my Airtime, Data and SMSes when I move from my current provider to Afrihost?

You will lose all Airtime, Data, SMS bundles as well as other credits held with with your current Service Provider. Any messages you have saved on your old SIM Card (SMS, MMS & Voice) will also be lost.

What happens to my Balances when I opt-in from MTN Prepaid to the Afrihost Service?

You will retain any airtime you currently have with the MTN Prepaid service, along with data and sms bundles. These will expire according to their original criteria and not be influenced by the Afrihost Service offering.

How do I enable International Roaming?

International Roaming will be enabled by default on all Afrihost-Purchased SIM Cards.

Activation and De-Activation of the service can be managed by calling the MTN Call Centre on 808.

Existing Data and SMS Bundles do not apply internationally and all transactions will be deducted from your Airtime Balance.

The rates will be the exact same as specified on the MTN Roaming Page,

Available Here »

You will also need to ensure that your APN (Access Point) is set to the default and not "Afrihost" when roaming.
 

How Does Billing Work?

On Sign Up
When you sign up an Afrihost Mobile Month-to-Month product, you will be billed immediately for the Pro-Rated amount based on the package you have chosen. When you activate your service (even if this is a few days later), you will receive the Airtime and Data allocations based on the Pro-Rata charge incurred.

What If I activate my service in a different month to my Purchase?
If there are delays in activating your service, like for example if it takes a while to port over, and you only end up activating your afrihost services in the next month - we will apply a credit for the amount you were originally billed to your account, which will be used towards your next invoice, which will only occur when the service is activated and charged on a Pro-Rated basis also.
 

How can I suspend or pause my Afrihost Mobile Package?

There currently is no option to suspend or pause your Afrihost Mobile Package.

However, you can downgrade your package to prepaid - which means your account will no longer get billed in a recurring manner every month.

When you are ready, you can convert back to a Month-to-Month Package.

When can I request a port transfer?

Mondays-Fridays (Public Holidays Excluded)
09:00-17:00

Saturdays (Public Holidays Excluded)
09:00-13:00 

Sundays
Port Requests are not processed on Sundays
 

When does the port transfer happen?

All porting happens between 22:30-23:30 on all days except Public holidays.

Should the port request be received in time on a particular day and your request is accepted, you should be able to port on the same day that the request is made.

Transfers can also be scheduled for up to 30 days from the date of the request.

What is the cost associated to porting?

You only have to pay for the SMS that you send requesting the port.

There are a few factors to be aware of, however. Like if you are cancelling a long‑term contract with your current Service Provider, they will charge you a cancellation fee.

What happens to the Airtime, Data and SMSes on my current SIM Card when I port to Afrihost?

You will lose all Airtime, Data, SMS bundles as well as other credits held with with your current Service Provider. Any messages you have saved on your old SIM Card (SMS, MMS & Voice) will also be lost.
 

If I port to Afrihost, how long must I wait before I can port to another Service Provider?

You will have to wait 60 days. The is due to regulatory practices and not Afrihost Specific.

How Does Auto-Limit Work?

We've put together a great page which explains Airtime Allocation, Data Allocation and Auto-Limit in detail Find out more » 

How Do I Manage My Auto-Limit?

1. Log in to your ClientZone or our Mobile App available on Android and iOS.

2. Select the Mobile section.

3. Navigate to the mobile package you'd like to manage Auto–Limit on.

4. Set your Preferences.

How Does the Airtime and Data Allocation Work?

We've put together a great page which explains Airtime Allocation, Data Allocation and Auto-Limit in detail Find out more » 

How can I check my airtime and data usage?

You can easily check your Airtime and Data usage at any time through ClientZone or via our Mobile App available on Android and iOS.

Visit ClientZone »
Get the Afrihost App » 

How do I top up my airtime and data?

Log into your ClientZone or our Mobile App available on Android and iOS.
Select the Mobile section.
Navigate to the mobile package you'd like to Top up.
Choose the Topup Type & Amount and finalise the transaction.

Visit ClientZone »
Get the Afrihost App »

Do Topups carry over into the new month?

Airtime Topups
Our airtime works according to standard MTN airtime rules. You get two different kinds of airtime – Evergreen and Expiring. Evergreen will stay active as long as your SIM card is kept from going dormant. Expiring airtime will expire at the date specified, unless new expiring airtime gets added to your account – in which case all the expiring airtime will only expire on the new date.

All our Auto‑Limit and Manual Topups are Evergreen. Other types of topups may however not be.

Mobile Data Topups
Yes, they do. All Data Topups purchased will expire at the end of the NEXT month. For example, if you buy a Data Topup on 5 February, your Topup Data will only expire at midnight on 31 March – giving you even more value.
 

What is Afrihost’s standard Mobile call rate?

79c per minute, charged by the second.

What are the ramifications of not being on the standard Mobile call rate?

You will pay more than 79c per minute for calls made from your Mobile number. This means that you’ll be paying more than you have to for calls, and we don’t want that to happen.

How do I tell if I’m not on the standard Mobile call rate?

You can log on to your ClientZone and select the Mobile tab to check the status of your number. If you are not on the standard call rate there will be a notification on this page. If you don’t see a notification you’re good.

How do I switch to the standard Mobile call rate?

Simply dial *141*4*4# from your device and follow the steps.   

If you change your mind in the future, no worries! You can change your call rate at any time by dialling *141*4# from your device.