Support Details

Help via WhatsApp (beta)

Get your questions answered by our friendly support team directly on WhatsApp on your mobile or desktop.

WhatsApp Help (Beta)

Help via Website

We have a great support website with guides and troubleshooting, as well as a friendly online chat team.

Afrihost Answers

Help via Email

We provide clients with ticket based support, simply log a ticket and we'll resolve your issue as soon as possible.

Submit a Ticket

Help via Phone

Want to talk to someone over the Phone? No Problem! Please give us a call on 0800 011 000 and we will gladly assist you.

Mon-Fri 08:00-17:00

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Want us to call you? Just fill in your details and we will call you back!

We strive to phone you back within 1 working day - but you will often be contacted quicker than that!

Afrihost FAQs
Fixed Wireless FAQs - Afrihost

Frequently Asked Questions

Fixed Wireless FAQs

What is LTE-A?

LTE-A stands for LTE-Advanced and is more reliable and delivers true 4G speeds. LTE-A is 2-3x faster than regular LTE.

What speeds can I expect?

You can generally expect speeds between 10-50Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home.

Can I use this LTE-A service anywhere?

Yes, provided you are within the Rain Network coverage area.

Do I need to RICA my SIM Card?

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. Visit our RICA Information page for detailed information.

How long does it take to activate the mobile services after delivery?

Your SIM Card should be active within 30 minutes after delivery. In extreme cases it can take up to 48 hours, but this is highly unlikely.

Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our Support team at if you do not have a connection after 48 hours.

Can I use the included SIM Card in another device?

No, unfortunately the Rain SIM Cards are locked to specific device types that are pre-approved for the Rain Network.

What happens if I sign up in the middle of the month?

If you sign up halfway through the month you will pay half the price and receive half the data for the rest of the month.

Do I need to sign up for a contract?

No! At Afrihost, we don't lock you into outlandish contractual commitments. All our packages are Month-to-Month and can be easily cancelled if you change your mind.

Can I upgrade or downgrade my package?

Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an Upgrade or Downgrade. This is a restriction from Rain.

Does unused data roll over at the end of the month?

Unfortunately not. Any unused monthly data will expire at the end of each month.

How do I view my usage?

You can easily check your Data usage at any time through ClientZone or via our Mobile App available on Android and iOS.

How do I top up my data?

1. Log into your ClientZone or our Mobile App available on Android and iOS.

2. Select the Connectivity section.

3. Navigate to the Fixed Wireless package you'd like to Top up.

4. Choose the Topup Type and Amount and finalise the transaction.

Does top up data expire?

Data Bundle Topups are valid for 30 days from purchase.

For example, if you purchase a Topup Bundle on the 25th of July, the Bundle will expire on the 23rd of August at 23:59.

Any unused Topup Bundle will be forfeited at 23:59 on the expiry date.

What happens if I sign up in the middle of the month?

If you sign up halfway through the month you will pay half the price and receive half the data for the rest of the month.

How does the Double Data Promotion work?

The Double Data Promotion gives you FREE Double Anytime Data on top of the normal monthly data allocation until 30 November 2018.

All new signups done between 01 August 2017 and 30 November 2017 qualify for this promotion.

Existing clients who signed up before 01 August 2017 will also qualify for the Double Data Promotion and will receive double data starting from 01 August 2017 until 30 November 2018.

How does the Save up to R1999 on Hardware Costs Promotion work?

Sign up now and get up to R1999 off your Hardware Costs, but only while stocks last!

All new signups done on or after 12 October 2017 qualify for this promotion.

Maximum of 3 signups per legal entity (business or individual).

Should you cancel your Fixed Wireless package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999. (Only applicable for signups done on or after 05 October 2017).

How does the Get up to 1 Month FREE Data Promotion work?

Get up to 1 Month FREE Data if you sign up for any SIM Only package. You get pro-rata data for the month in which you sign up.

For example, if you sign up on the 1st of the month, you will get 1 month absolutely free. But, if you sign up on the 25th of the month, you will get the 5 remaining days of that month free. SIM & Device packages unfortunately do NOT qualify for this promotion. Standard R999 charged if you cancel or downgrade in less than 6 month.

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