Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Afrihost Answers

Support via Email

We provide clients with easy Email and Ticket Support, simply choose what works best for you and we'll resolve your issue as soon as possible.

Email us or Submit a Ticket

Support via Phone

Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below.

011 612 7200

Mon-Fri 07:00-20:00
Sat-Sun 09:00-15:00

* Standard call rates.
Free Landline minutes do not apply

24/7 Call‑Back Support

Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.

SMS "Help" to 32541

* SMS charged at R1.50.
Free SMSes do not apply.

Call Me Back

Want us to call you? Just fill in your details and we will call you back!

We strive to phone you back within 1 working day - but you will often be contacted quicker than that!

Call me back
Afrihost FAQs

Frequently Asked Questions

Fixed Wireless FAQs

What is LTE-A?

LTE-A stands for LTE-Advanced and is more reliable and delivers true 4G speeds. LTE-A is 2-3x faster than regular LTE.

What speeds can I expect?

You can generally expect speeds between 10-50Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home.

Can I use this LTE-A service anywhere?

Yes, provided you are within the Rain Network coverage area.

Do I need to RICA my SIM Card?

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. Visit our RICA Information page for detailed information.

How long does it take to activate the mobile services after delivery?

It can take up to 30 minutes after the SIM Card has been inserted into the device for the mobile services to be activated.

Can I use the included SIM Card in another device?

No, unfortunately the Rain SIM Cards are locked to specific device types that are pre-approved for the Rain Network.

What happens if I sign up in the middle of the month?

If you sign up halfway through the month you will pay half the price and receive half the data for the rest of the month.

Do I need to sign up for a contract?

No! At Afrihost, we don't lock you into outlandish contractual commitments. All our packages are Month-to-Month and can be easily cancelled if you change your mind.

Can I upgrade or downgrade my package?

Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an Upgrade or Downgrade. This is a restriction from Rain.

Does unused data roll over at the end of the month?

Unfortunately not. Any unused monthly data will expire at the end of each month.

How do I view my usage?

You can easily check your Data usage at any time through ClientZone or via our Mobile App available on Android and iOS.

How do I top up my data?

1. Log into your ClientZone or our Mobile App available on Android and iOS.

2. Select the Connectivity section.

3. Navigate to the Fixed Wireless package you'd like to Top up.

4. Choose the Topup Type and Amount and finalise the transaction.

Does top up data expire?

Data Bundle Topups are valid for 30 days from purchase.

For example, if you purchase a Topup Bundle on the 25th of July, the Bundle will expire on the 23rd of August at 23:59.

Any unused Topup Bundle will be forfeited at 23:59 on the expiry date. Topup Data will always be depleted first, before your monthly data allocation.

How does the Double Data Promotion work?

The Double Data Promotion gives you FREE Double Anytime Data on top of the normal monthly data allocation until 30 November 2018.

All new signups done between 01 August 2017 and 30 November 2017 qualify for this promotion.

Existing clients who signed up before 01 August 2017 will also qualify for the Double Data Promotion and will receive double data starting from 01 August 2017 until 30 November 2018.