Support via Website
We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.
Support via Email
We provide clients with easy Email and Ticket Support, simply choose what works best for you and we'll resolve your issue as soon as possible.
Support via Phone
Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below.
011 612 7200
* Standard call rates.
Free Landline minutes do not apply
24/7 Call‑Back Support
Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.
SMS "Help" to 32541
* SMS charged at R1.50.
Free SMSes do not apply.
Want us to call you? Just fill in your details and we will call you back!
We strive to phone you back within 1 working day - but you will often be contacted quicker than that!
LTE-A stands for LTE-Advanced and is more reliable and delivers true 4G speeds. LTE-A is 2-3x faster than regular LTE.
You can generally expect speeds between 10-50Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home.
Yes, provided you are within the Rain Network coverage area.
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. Visit our RICA Information page for detailed information.
It can take up to 30 minutes after the SIM Card has been inserted into the device for the mobile services to be activated.
No, unfortunately the Rain SIM Cards are locked to specific device types that are pre-approved for the Rain Network.
If you sign up halfway through the month you will pay half the price and receive half the data for the rest of the month.
No! At Afrihost, we don't lock you into outlandish contractual commitments. All our packages are Month-to-Month and can be easily cancelled if you change your mind.
Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an Upgrade or Downgrade. This is a restriction from Rain.
Unfortunately not. Any unused monthly data will expire at the end of each month.
2. Select the Connectivity section.
3. Navigate to the Fixed Wireless package you'd like to Top up.
4. Choose the Topup Type and Amount and finalise the transaction.
Data Bundle Topups are valid for 30 days from purchase.
For example, if you purchase a Topup Bundle on the 25th of July, the Bundle will expire on the 23rd of August at 23:59.
Any unused Topup Bundle will be forfeited at 23:59 on the expiry date. Topup Data will always be depleted first, before your monthly data allocation.
The Double Data Promotion gives you FREE Double Anytime Data on top of the normal monthly data allocation until 30 November 2018.
All new signups done between 01 August 2017 and 30 November 2017 qualify for this promotion.
Existing clients who signed up before 01 August 2017 will also qualify for the Double Data Promotion and will receive double data starting from 01 August 2017 until 30 November 2018.