Support via Website
We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.
Support via Email
We provide clients with easy Email and Ticket Support, simply choose what works best for you and we'll resolve your issue as soon as possible.
Support via Phone
Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below.
011 612 7200
* Standard call rates.
Free Landline minutes do not apply
24/7 Call‑Back Support
Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.
SMS "Help" to 32541
* SMS charged at R1.50.
Free SMSes do not apply.
Want us to call you? Just fill in your details and we will call you back!
We strive to phone you back within 1 working day - but you will often be contacted quicker than that!
This will depend on the turnaround for your installation and activation. Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line. As soon as your Fibre line is active, you can be connected to Pure Internet Joy from Afrihost within 24 Hours.
Each provider has a different lead time for installation and activation. If your line is already activated, you’ll be connected shortly after you sign up.
Yes – the price you see, is the price you pay! All Fibre Packages are bundled, so the price is for both your Data and the Line rental, all‑inclusive.
Sign up with Afrihost Fibre Today and you can save up to R1000 - We’ll send you a Fibre-Ready Wi-Fi Router at no cost on new installations. Terms and Conditions apply.
Probably not, as Fibre works very differently to DSL. But you may, in some cases, be able to use your existing Wi‑Fi enabled router to spread your Fibre connection via Wi‑Fi. This will depend on which router you have and how the provider installs your Fibre.
No! Fibre connects via optical cables that carry data via light, which are completely separate from the Telkom copper wire network.
DSL is dependent on Telkom copper wire infrastructure, which is often unreliable and can be slow if you have a bad line or are far away from your local exchange, whereas Fibre transmits data with pulses of light over an optical cable.
These cables are far more reliable than copper wires and can offer much greater connectivity speeds.
If Fibre isn't available in your area yet, use the Availability Tool to give us your details and we'll let you know as soon as Fibre becomes available in your area.
Our Fibre packages are available to anyone in areas that have coverage from one of our Last‑Mile Fibre Partners. Some areas have multiple providers, resulting in more choice and flexibility for you.
This will depend on the package you choose. Your experience will be determined by the grade of product you select. If you want an unshaped line you can purchase one of the Priority Packages.
Alternatively, our Premium Packages are semi‑shaped and the Home Packages can be subject to throttling. But remember, shaping only affects downloads and not real time services such as browsing, gaming, youtube, streaming etc. Also, shaping only happens in situations where the network might be congested.