Instead of deciding what information our clients needed to have, we asked what issues are our clients experiencing and what are the questions that they’re asking. We conducted a comprehensive survey with our team of support consultants to determine where clients were having problems that required them to call for support. We also put together some useful tips and guidelines which would help clients resolve their issues on their own, or at the very least arm them with information which would assist our consultants to quickly resolve the problem.

We came up with a list of Top Support Calls & Solutions which we have now made the focus of our Knowledge Base.

We have included as much information as possible to help any client (beginner or advanced) to get to the bottom of the problem they are experiencing. We hope you’ll give our solutions a try and let us know if they’ve been helpful.

A Bronze client who pays R29pm for 1GB will now receive 2GB for the same amount. A Platinum product user with a 100GB account for R950pm will now get 120GB of data without paying a single cent more - bringing prices down to below R8 per GB for pure, unshaped, internet goodness!

Furthermore, AfriGamer clients that pay R299pm for 20GB will now have 35GB of regular data to use in addition to their zero-rated gaming bandwidth.

This is arguably the biggest change to our ADSL Packages since we revolutionised the market back in 2009 by pioneering R29 per GB - a time when the industry norm was around 3 times higher.
The ADSL market has recently seen data prices being cut by a number of ISPs, due to the reduction in IP Connect costs. Surveying the ADSL landscape has allowed us to deliver a set of products at rates that will no doubt secure our spot as an industry leader.

The revised packages are available right now on our website and will come into effect for all existing clients on Capped ADSL products on the first of May - including AfriGamer and ADSL + WiFi Roaming clients.
We will also be re-evaluating both our Regular and Business Uncapped packages. Though no official figures are available, we will at minimum match competitor rates.

The seven packages range from White to Californium and cater for small businesses or entrepreneurs as well as large corporations. Functionalities across all offerings include monthly stats and reporting, AdWord and Facebook advertising, contact form testing and newsletter management while premium clients can also make use of features such as reputation management and social media marketing.

Go Fish Client Catchers is both a Google AdWords Certified Partner and Google Analytics Accredited. They have ten year’s experience in internet marketing and focus on eight key areas of internet marketing namely: Search Engine Optimisation, Organic Growth Management, Pay-Per-Click (PPC) Marketing, Social Media Marketing (SMM), Email Advertising, Conversion Optimisation, Online Reputation Management and Web Analytics and Statistics.

The entry-level White package starts at R99pm while Bronze, Silver and Gold packages for for the SME are priced between R849pm and R9 999pm. The Bronze package is aimed at small businesses and focuses on increasing traffic via Google, Google Mobile Ads and/or Facebook’s paid advertising systems. The Silver package is a comprehensive internet marketing strategy aimed at small to medium businesses that want a powerful and cost-effective internet marketing package. The all-inclusive Gold package targets medium to large businesses and includes all eight arenas of internet marketing. There are two premium products, Platinum and Californium, which are tailored to meet the marketing needs of large corporations.

A key feature across all products in the range is that clients will not be locked into long-term contracts and need only request changes to their chosen product before the 25th of each month.

Read more about our internet marketing packages.

There are five unique eggs that will appear randomly among the pages of our website and if you spot one, you should click on it. You will be asked to complete a form and upon spotting all of the eggs will be entered into the final draw. There are two iPads to be given away.

The third generation Apple iPad was recently launched amid much press and public interest. A key feature of the latest Apple creation is its Retina display technology – the new iPad has four times as many pixels as its predecessors. The camera has also been improved and is now able to capture 5-megapixel images and shoot 1080p HD video. It also allows for high-speed data connection and can be used as a hot-spot for up to five devices.

Visit the competition page for further information.

The grand prize includes return flights and Visas for two to Cologne, 4-star accommodation, admission tickets to Gamescom, spending money, an El33tonline chaperone and a chance to take part in various activities with the El33tonline team.

In addition to the trip to Gamescom, El33tonline and Afrihost will be giving away spot prizes and extra entries into the main prize draw. These giveaways will be awarded randomly to people who subscribe to the following Twitter feeds: @afrihost,  @afrigamer and @el33tonline.

Gamsecom is the world’s biggest gaming and entertainment fair and attracts over 275 000 gamers over a four day period. Visitors to this event will get a glimpse of soon-to-be released games and future gaming technologies.

AfriGamer ADSL is a package that gives clients 20GB of regular ADSL data plus free gaming data. The package has recently been revamped and now costs R299pm (incl. VAT).

Visit our competition page for further information.

The changes ensure that users have more variety and that a wider number of applications are accounted for.  The new-look ADSL products also cater for a number of budgets. A Bronze 1GB package will cost clients R29pm while a 200GB Platinum product retails at R1900pm (the cost of 1GB in this package is R9.50).

The capped products all allow ten concurrent connections, user top-ups through CientZone and unshaped bandwidth. Another major feature of our offering is that Capped ADSL clients will not be tied in to long-term contracts. Any upgrades, downgrades, cancellations or package amendments can be made with minimal notice periods.

Take a look at our revised Capped ADSL packages.

Data transfer overage will be charged at the following rates:
• Shared hosting (Linux and Windows): reduced from R30 per GB to R7 per GB
• Cloud hosting: reduced from R15 per GB to R7 per GB
• Dedicated hosting: reduced from R15 per GB to R7 per GB
• Rack hosting: reduced from R15 per GB to R12 per GB

The new price structure is effective from 1 March 2012 and is valid for new and existing clients.

Apart from competitive pricing, clients who use Afrihost also enjoy 24/7 access to a dedicated support team; various extras (such as spam and virus filters); reliable infrastructure and a 60 day double money-back guarantee.

Take a look at our new Data Overage Costs

Now, from only R290pm (Previously R590pm), you can have your own virtual dedicated server - with all the benefits of a cloud platform.

Cloud solutions are ideal for people and businesses that need a highly scalable solution while maintaining superior redundancy and reliability. If you find yourself needing any upgrades or more resources on your cloud server it’s merely a click of a button away.

These improved packages are available right now via our website, with existing clients’ sites being upgraded over the next few weeks. These new packages are aggressively priced and specced as we believe superior hosting should be accessible to everyone, as is evidenced by our long-standing reputation as a market leader in the local hosting industry.

For every person liking our Facebook page at the end of November, we’ll be donating R5 on their behalf to CANSA, totaling R25 775 in support for the fight against cancer.

We also had a competition where 3x Lucky people (Afrihost client or not) were eligible to win an Apple iPad 2 - All they had to do was get the most retweets for their #afrimo11 photo or comment and lastly, one lucky random winner too.

So without further delay, here are the lucky winners of the Competition!
- Byron Polley
- Bongani Khumalo
- Seagram Pearce.

Congratulations guys! We’ll be in touch shortly to arrange delivery of your iPads.

Before you run off though, have a look at our team members that stuck it out an entire month,
without proper use of a razor.

The 2011 MyBroadband Award winners were announced on the 26 October 2011 at the annual MyBroadband Conference.

Afrihost is proud to announce that we have been awarded ADSL ISP 2011 and runner up for Broadband Maverick of the year.

The MyBroadband awards were based on the following:
  • Two MyBroadband surveys with over 15,000 responses.
  • Forum polls and feedback.
  • MyBroadband speed tests (50,000+).
  • Ookla Speedtest.net results (1,000,000+).
  • Product pricing and other details.

There are five awards, which were handed out in the following order:
  • Person of the year
  • ISP of the year 2011
  • Mobile broadband service of the year.
  • Fixed broadband service of the year.
  • Broadband Maverick of the year.

For more information on the awards, please visit MyBroadband

From only R39pm going to as low as R12,90 per GB you can have access to ADSL and WiFi Roaming at thousands of hotspots nationwide. Imagine the flexibility of fast, reliable always-on broadband at home, with the included ability to surf the internet from locations all around the country! All of this for one low monthly price. Best of all, your entire data allocation is WiFi enabled - no minute or data restrictions like our competitors.

These Hotspots are available at a multitude of locations such as:

Airports
OR Tambo, Cape Town, King Shaka, Port Elizabeth, George and Bloemfontein.

Hotel Chains
Holiday Inn, Protea Hotels, Sun International Resorts and Hotels, Crowne Plaza,
Town Lodge, City Lodge, Courtyard Hotels and The Don.

Franchises
Mugg & Bean, Nandos, Wimpy, Dulce Cafe, Primi Piatti, News Cafe,
McDonalds, The Baron and even Absa Banks!

For a comprehensive list of Hotspot locations, check here »

If you’re looking for a comprehensive broadband solution then look no further than Afrihost ADSL + WiFi Roaming.

Click here for more information or to sign-up »

As you know, games are only as fun as the people you play with, which is why we’re not putting silly restrictions on our servers to keep non Afrihost users out - Everyone is Welcome! Of course it won’t hurt that Afrihost users are on the same network as the servers, resulting in lower latency - which might just help you land that extra point you need to win the game.

We will be expanding our list of gaming titles in the coming weeks as more people start usng the service so check back often to see what cool new games we have available.

Currently we support the following games:
• Counter-Strike Source
• Team Fortress 2
• Left 4 Dead 2
• Brink
• Homefront

For info on how to connect to these game servers, please visit the AfriGamer Servers page

We’d also love to hear back from you as to what Games you would like to see on our servers, along with any other comments you might have surrounding this new service.

UPDATE (9 Nov 2011): Please note that we are currently in talks with major game distributors to try and get some of the popular new titles you have requested - unfortunately it is a slow process but we hope to have good news in the next few weeks.

We started giving away FREE ADSL Accounts last year October, in small batches of between 500 and 1000. This time around however, we’ve kept the promotion open for more than a week and the uptake has been absolutely amazing!

We plan on pushing the limits of what’s perceived to be possible in the broadband market in the coming months and this is just the beginning. Keep an eye on us for more game-changing promotions.

For those who don’t know how the FREE FOREVER ADSL Account work, here’s the deal:
- The accounts do not expire or only last for a predefined amount of time.
- You get 1GB of Unshaped, High speed ADSL Data every month, to use as you would like.
- We do not ask for payment details at signup, just your name, surname, telkom line number and email.
- There are no strings attached in any way, shape or form.
- If you use up your Free 1GB Data, you can simply top-up your data allocation if you wish.

With all of these benefits, everyone can make use of a FREE ADSL Account from Afrihost.

If you’re already an Afrihost client, you don’t have to feel left out, as we also give all our paying clients 1GB Extra Free in their clientzone.

Sign up now and get a taste of the Afrihost Experience!

WebsiteSpark
The WebsiteSpark initiative allows people at small to medium web development and design agencies to get free software as well as zero rated Windows Server hosting licenses from Afrihost. This in turn allows the companies to make more profit and acquire the latest design and development software legally, and at no cost.
More info on WebsiteSpark »

WebMatrix
WebMatrix is a new tool from microsoft which seamlessly integrates with Afrihost web servers (shared, cloud and dedicated) to allow for extremely easy setup of websites and content management systems, such as Wordpress, Joomla, Drupal (to name a few). It also makes it easy to code and optimize your sites for Search Engines. Best of all, it’s absolutely FREE.
More info on WebMatrix »

Together, Microsoft and Afrihost are making it easier, faster and more affordable than ever to deploy your website on a Windows Hosting Solution.

XBox Kinect Bundle Giveaway
Lastly, if you’re not already convinced of all the benefits of the WebsiteSpark and WebMatrix offerings, you also stand a chance to WIN one of three 250GB XBox Kinect Bundles.

For more information on the XBox Kinect Competition, click here »

The great thing about cloud hosting is that you have all the perks of a dedicated server, but with a lot more growth potential, and redundancy.

If you have a popular site or service and you find yourself needing more resources, it’s as simple as flipping a switch to allocate more RAM, storage and Processing power.

You also have complete peace-of-mind knowing that should anything happen to the hardware serving your site, it can be up again within minutes thanks to your website being stored on a Network-Attached-Storage Device.

Cloud Hosting - The power of dedicated hosting, with the flexibility of the future.

All at a fraction of the cost.

All you had to do to enter was be an Afrihost Client.

View the full article to find out who the lucky winners are.

These account do not expire or only last for a month.
We gave away 1 Free GB of unshaped, fast ADSL from Afrihost every month, Forever.

Congratulations to everyone who managed to grab one of these accounts.

Welcome to Afrihost, Pure Internet Joy!

For more information and to sign up for notification next time we do this,
visit our 1GB Free ADSL Account from Afrihost Page

It’s Simple: Refer someone to Afrihost and you’ll instantly get 50% of their first bill credited to your account. The person who signs up will also get a 50% discount off their first bill. Win for you. Win for them.

If you refer enough friends, you’ll never have to pay us a cent again. No Catches. Just Pure Internet Joy!

As part of the celebration of its first decade in business, the ISP is offering customers three gigabytes of ADSL bandwidth for every one gigabyte of top-up bandwidth they buy. This special promotion is for Afrihost users with capped broadband accounts.

In addition, many new users signing up with Afrihost will receive 50% off their monthly billing until the end of the year if they signup before the end of September.