Some clients are currently experiencing errors when trying to authenticate new ADSL sessions/connections. Our engineers are aware of the problem and are currently working towards resolving this urgently. We apologise for any inconvenience this may cause, and we assure affected clients that resolving this is our top priority.

UPDATE 14:00 18 May 2013 Authentication issues have been resolved and all affected clients should now be able to connect as normal. Our engineers are monitoring the network to ensure that ADSL service performs as it should. We thank all our clients for their patience and understanding.

We are in the process of installing high priority security updates on all our shared hosting servers. The expected downtime is approximately 5 minutes per server. We apologise for any inconvenience, and assure our clients that we will make every effort to minimise any impact to their hosting services.

UPDATE 10pm 17th May 2013 Updates have now been successfully installed, and our team are monitoring all our shared hosting servers to ensure there are no further issues. We thank affected clients for their patience.

We are currently showing errors in our authentication process which is causing some clients to have problems getting online once disconnected. Our engineers are working on this as our highest priority and we hope to have the issue resolved very soon. We sincerely apologise for the inconvenience caused to affected clients.

UPDATE 18:45 12 May 2013 The issue has been resolved, and our engineers are monitoring for any reoccurrence, We thank affected clients for their patience.

We’re experiencing an authentication problem on our ADSL service. Affected clients are unable to connect to the Internet and may receive an authentication error.

Please reboot your router, if the problem persists please be patient as our engineers are working to have the problem resolved soonest. We apologise for the inconvenience and we will post an update as soon as we have more information.

We are currently experiencing a network connectivity issue at our Bryanston Data Centre, affecting some Hosting services such as Web Hosting and Email Access. Our senior network engineers are on-site and working towards resolving this as quickly as possible. We sincerely apologise to affected clients.

UPDATE 9:15am 25 April 2013 Full connectivity has been restored and all affected Hosting services are returning to normal. We thank affected clients for their patience, and our engineers are monitoring the network to ensure the issue does not re-occur.

We’re routing International ADSL traffic over an alternate path as engineers continue efforts to restore the EASSy cable system to full capacity.

We apologise for any inconvenience and will keep our failover link under close watch to ensure the impact on quality of service is minimal.

UPDATE 7 May 2013 9:45am International ADSL traffic has been restored to normal paths for the past week, and this has been closely monitored for any degradation in performance or anomalies. Our engineers are satisfied that service over EASSy is now completely restored to normal performance, and that ADSL service is at optimal levels.

We’re experiencing an authentication problem on our ADSL service. Affected clients are unable to connect to the Internet and may receive an authentication error.

MTN engineers are working to have the problem resolved soonest. We apologise for the inconvenience and we will post an update as soon as we have more information.

UPDATE 9 April 2013 22:20 Authentications are now being processed as expected and ADSL services should return to normal levels. Any clients who are not able to connect should reboot their routers and they should be able to access their regular services. We sincerely apologise to affected clients for the inconvenience, and assure all clients that we are investigating the cause of the interruption. We thank our clients for their patience and understanding.

We are currently experiencing an authentication issue on ADSL services. Affected clients are able to authenticate but not start a session or receive any data throughput. We are urgently investigating this with Telkom and MTN to see where the problem is occurring in the authentication sequence. Clients starting new sessions or rebooting their routers may be affected, though many clients are still authenticating normally. Clients with current internet sessions will not be affected if they do not reboot their routers or end their sessions. We apologise for the inconvenience and we will post an update as soon as we have more information.

UPDATE 1 April 2013 12:50 Our team are continuing to address the ADSL authentication issue. Many affected clients are slowly being able to connect, though new sessions still appear to be affected. Our team are looking at various solutions to alleviate the problem, but also to ensure that we find the best overall solution in the long term. We appreciate the patience and understanding of affected clients, whom we assure that all available resources are being brought to bear to resolve the issue. We also urge clients who are currently connected not to reset or disconnect their ADSL until the issue is fully resolved.

UPDATE 1 April 2013 17:00 Our engineers have implemented a solution which has restored normal authentication service, and affected clients are now able to get online. We are closely monitoring the problem, and we expect that ADSL services will now run as normal. We are truly sorry for the inconvenience this has caused affected clients, and assure them that our team will be watching closely to ensure that there are no re-occurrences of this issue. We thank you for your patience as this issue was resolved.

A failure on Telkom’s hardware has caused an issue on the Cape Town IPC. Telkom technicians are investigating the problem, and determining whether this is related to the failure experienced earlier this morning. Initial reports are that other ISPs with IPC in Cape Town have also been affected. Our engineers are doing everything possible to minimise the impact to our affected clients and return ADSL service to normal. We sincerely apologise for the issue, and we assure clients that every effort is being made to address the issue with Telkom.

UPDATE 27 March 2013 20:39 Our network engineers have rerouted southern region traffic via alternative paths to stabilise ADSL services until Telkom are able to restore the IPC in Cape Town. We are still awaiting an ETA from Telkom regarding when the issue will be resolved and normal ADSL services will be restored.

UPDATE 27 March 2013 22:30 Telkom are onsite looking at the problem with the IPC and we are hopeful they will be able to resolve the issue as quickly as possible. Our network engineers are monitoring diverted traffic and will restore Cape Town (and regional) traffic to normal as soon as Telkom can bring the IPC back online. We will update affected clients as soon as we have an ETA on the resolution from the Telkom technicians.

UPDATE 28 March 2013 8:00 Telkom are on-site bringing the IPC in Cape Town back online. Our team has insisted on thorough Quality Assurance to ensure that services will be stable before we restore normal traffic routing, and this is in the process of being completed. When our team are satisfied that the IPC is performing optimally, southern region traffic will be routed via the IPC as normal, and ADSL services should normalise. We are grateful to affected clients for their continued patience, and we assure them that every effort is being made to ensure the this happens in the shortest possible time.

UPDATE 28 March 2013 9:10 The Cape Town IPC has been restored and traffic has been normalised. We are monitoring closely to ensure there are no further issues, and initial signs are that performance is as normal. Performance in other regions where traffic was diverted is also normalising, and ADSL service in general should be completely restored. Should anyone still be experiencing slow ADSL or latency problems, there may be other issues present.

We are currently experiencing issues on our Cape Town IPC, resulting in slow connectivity and high latencies for clients in the Southern region. Our network engineers are currently re-routing traffic to stablise services until Telkom can diagnose the problem on the IPC. We sincerely apologise for the inconvenience.

UPDATE 27 March 2013 10:00am Telkom and MTN have restored full connectivity and are monitoring the IPC to ensure that it remains stable. At present we do not have a full incident report on the cause of the problem, but reports are that several other ISP’s with Cape Town IPC were also affected. We will ensure we implement any measures on our side to prevent reoccurrence. We thank all affected clients for their patience and understanding.

We are currently experiencing problems on our EASSy international link. Traffic has been diverted to WACS to ensure stable international services until the issue is isolated and neutralised. International services may be slightly slower than expected, but our engineers are working towards ensuring that they are as close to normal as possible. We apologise for any inconvenience and we will inform clients as soon as the issue is resolved and normal traffic routing has resumed.

UPDATE 30 March 2013 18:00 A restoral path has been successfully established on EASSy, allowing engineers to reroute international traffic currently diverted to WACS. While full capacity has not yet fully been restored, this will improve international access and downloads services using overseas services. We apologise to for any inconvenience, our engineers are monitoring the temporary link to ensure that diverted traffic is stable, and the continued impact on clients is minimal. Affected clients will be informed as soon as full international capacity has been restored. We thank you for your patience.

A fault has been identified on an IPC link in Johannesburg and Telkom is attending to the fault.
We don’t expect any impact on user experience while the fault gets resolved.

Afrihost has planned a firewall upgrade to improve our hosting infrastructure in the Bryanston hosting facility.
The upgrade is scheduled to start at 23h00 on March 15th (tonight) & will be completed at 02h00 on Saturday 16th March.

Your IP addresses will remain unchanged and once the upgrade is complete your servers will continue to work exactly as before.

We will keep our status page updated throughout the upgrade.

We are sincerely sorry for the inconvenience this may cause you - Thank you for your patience and understanding.

Earlier today we experienced a problem on our ADSL network that affected clients’ access to the Internet.

Clients who started a new session were unable to authenticate on our radius servers and thus unable to connect to the internet.

The problem was resolved at approximately 19h30 this evening (13th March)

If you’re having trouble connecting to the internet or are experiencing slow download speeds, please restart your modem or router to start a new session.

We are sincerely sorry for the inconvenience this caused you - Thank you for your patience and understanding

We are experiencing an ADSL connectivity problem in the Gauteng area. We are still investigating the cause and extent of the problem. Our engineers are dealing with this as critical priority, and we expect to have more information very soon. We are working with Telkom and MTN to ensure that the cause is neutralised in the shortest possible time.

We sincerely apologise to affected clients. We will update as we receive more information.

UPDATE: 8:30 13 March 2013 - The problem has been identified and recitified, we are currently monitoring to identify any further issues. Clients may have a delay in getting back online to due to backlog of authentication requests. We will ensure that our systems cope as best as possible until ADSL services are normalised. Thank you for your patience.

UPDATE: 9:20 13 March 2013 - The root cause of the problem has been identified and is being resolved. Our engineers are working on getting all affected clients online in the shortest possible time. Please continue to be patient, this is our very highest priority. We’ll continue to keep clients updated as we receive more information.

UPDATE: 11:15 13 March 2013 - Our engineers are working towards restoring full connectivity to all clients. We do not currently have an ETA, but this is our highest priority.

UPDATE: 18:00 13 March 2013 - We are working with Telkom and MTN on fully revolving the problem affecting certain clients authenticating on the network. While many people have been able to connect, we are aware that a portion of our clients are still not able to do so. Our team is working on this, under the supervision of our Technical Director and we are engaging the very highest levels at MTN to ensure the quickest resolution possible.

UPDATE: 19:50 13 March 2013 - Our engineers have applied a fix on one of the network nodes and this has been successful. The fix is being replicated to the other affected nodes. We’re still monitoring and will update as soon as possible.

UPDATE: 20:30 13 March 2013 - Our testing reveals that the issue has been resolved but we will continue to monitor and test to ensure that there is no further occurrence. We sincerely thank our clients for their patience while we resolved this issue.

We’ve identified a problem with the shared server, and had to bring the server down in order to run system checks and resolve any issues. The server has been rebooted and will be up and running shortly. We apologise for the inconvenience to clients with services hosted on that shared server.

Please note that this has not impacted any other hosting services.

There has been a cable break affecting traffic over the EASSY link. Traffic has been routed via other alternative paths and there is no impact on latency to international sites. Engineers are investigating the cable break.

Please accept our sincere apologies for all inconveniences. Thank you for your patience and understanding.

UPDATE: 20:30 11 March 2013: Cable repair is underway, we are awaiting a final ETA for services to be fully restored. Engineers have been working to ensure that speeds and latency are as close to normal as possible and our testing shows that impact on services should be minimal. We will continue to monitor and adjust until the cable is full repaired and normal international routing has been restored.

RESOLVED 22:00 11 March 2013 The undersea cable has been repaired and full international access has been restored. International traffic has been rerouted to normal paths, and we’re currently showing no issues of concern on the network. We will continue to monitor to ensure that performance is stable and to the normal standard.

We are receiving multiple reports of slow throughput on ADSL and increased latency and packet loss for Cape Town clients, and some clients routing via Cape Town in the Southern Region. We have not confirmed if this is related to yesterday’s Telkom issue, we are investigating in conjunction with Telkom and MTN. We will update clients as soon as we have more information. We sincerely apologise for the inconvenience and poor internet experienced by affected clients.

ADSL clients in other regions should not be affected by the issues in the Southern region.

UPDATE: 15:57 9 March 2013 - ADSL traffic for Cape Town and the Southern region will be routed via alternative paths to minimise the impact of this issue. We do not as yet have an ETA on when Telkom will be able to resolve the issue, but will inform our clients as soon as possible. We will endeavour to set affected performance to the highest possible levels, until normal services can be restored, though clients may experience less than full throughput and slightly higher latencies than normal. We thank you for your patience.

UPDATE: 10:00 10 March 2013 - Engineers have isolated a hardware problem which they believe is the cause of ADSL issues in the southern region. Replacement components are urgently being sourced from JHB to be priority delivered to Cape Town. From there the new hardware will be installed and tested in the shortest possible time. Our engineers are working tirelessly to deliver the best possible experience to affected clients in the interim, and we are grateful for their continued patience as the problem is resolved.

UPDATE: 13:50 10 March 2013: Replacement hardware has arrived on site and faulty components have been replaced. Testing has commenced and we are hopeful that full ADSL performance can soon be restored to the southern region. We will inform clients as soon as normal routing has been restored and they can expect ADSL services to behave normally. Thank you for your patience and understanding.

RESOLVED: 17:57 10 March 2013 - Faulty hardware has been replaced and traffic is being normalised to regular routing paths. We are monitoring closely but believe the issue has now been resolved.

Some of our clients are experiencing slow ADSL speeds and increased latency and packet loss in the Cape Town area. We apologise for the inconvenience. Our engineers are working with Telkom to find the cause of the problem and we hope to have this resolved in the shortest possible time.

UPDATE: 15:15 - A problem has been identified affecting Cape Town based IPCs, which Telkom are addressing. They have despatched technicians to resolve the problem. MTN have rerouted traffic via an alternate path to minimise impact, though some clients may still experience slower throughput than normal. We will update all our clients as soon as we have feedback from Telkom.

UPDATE: 18:00 - Telkom are continuing to work towards restoring full ADSL connectivity and performance in the Cape Town area. We will continue to route traffic via alternate paths to deliver the best possible internet experience until Telkom have completed their work. We will inform clients once the issue has been finally resolved. We thank all our affected clients for their continued understanding and patience.

09 March 2013

UPDATE: 08:26 - The fault has been repaired and the network was restored around 23h30 on 08 March and MTN have been monitoring the network. Our stats show that download speeds are back to normal and the high latency is being attended to. We thank all our affected clients for their continued understanding and patience and will keep everyone updated.

UPDATE: 09:36 - Latency and throughput are now back to normal. We’ll continue to monitor the network.

A connectivity issue at Bryanston impacted some Web Hosting services. This has been resolved and services are returning to normal.

We are continuing to monitor the situation, and will inform clients should the be any further developments. We sincerely apologise for the inconvenience.

We have reports of several Telkom exchanges experiencing problems in the Greater Pretoria Region. We are engaging with Telkom to get more information and an estimated time for resolution.

Affected ADSL clients may experience limited to no connectivity, or fail to authenticate. We are treating this as high priority and will make very effort to inform our clients as soon as we get more information from Telkom.

We have lost connectivity with Bryanston DC, impacting Shared, Cloud and Dedicated Hosting at that data centre.

IS Engineers are working on finding the cause & resolving. We’re sorry for the inconvenience and we’ll update this notice as soon as we have an ETA for resolution.

UPDATE 10am 27 Feb 2013: This issue has now been resolved and we are monitoring closely to ensure it does not re-occur.

ADSL users in the Cape Town and surrounding regions may experience decreased throughput.

The problem is being attended to with the highest priority.
Unfortunately we don’t have an ETA at this moment but we will keep our status page updated.

Please accept our sincere apologies for all inconveniences.

Thank you for your patience and understanding.

Our ADSL network will undergo maintenance on the 20th of February in preparation for the introduction of new IPC to our network.

There will no downtime nor interruption of service during the preparation period.

Between the 6th and the 10th of February the EASSy cable system will undergo scheduled maintenance.

This maintenance entails Eassy Segment 1 shunt fault cable repair.

We do not expect any downtime as traffic will be routed via alternate paths.