Since we started managing Telkom ADSL Lines, we’ve spent many late nights thinking about how to best assist clients having problems with their lines. The challenge has been the technical and confusing nature of the various tools and processes which our support consultants need to go through to get ADSL lines up and running. The aim is to empower not to confuse, and this has always been a stumbling block.
Enter our Amazing Development Team, who determined exactly what processes needed to be followed and what the nature of client’s line complaints were, and developed a nifty and easy-to-use tool which any client can use to kick start their ADSL Line, provided it is signed up with us.
In your ClientZone, by selecting MyProducts > MyTelkomLines. The control panel now features an icon labeled “Fix My ADSL Line”.
Without being too technical, it determines the optimal speed that your line can perform at, and syncs the line (i.e. resets the port). This resolved 9 out of 10 line issues where the line is either slow or not able to connect.
The tool runs immediately online and takes about two minutes. You will the receive a success message and you can check out the results.
If your line is not connecting at all, or if your browsing or download speeds seems slower than usual. Also, if you find you get “up and down” speeds, it might help to stabilize at an optimal speed.
Simple, moving your ADSL Line to us is easy as 1-2-3, just signup here.